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I have a bit of a conundrum that I would like a little help with.
My complex had fibre cabling run into over a year ago, and that is all that has happened. A "distribution point" still needs to be installed and only then can fibre installations take place. As a note, my location is covered by active fibre according to Openserve's maps.
I have had a Fibre order through Web Africa for over two months now, and have had very little information passed on to me. Every time I ask for an update from them, they say they've escalated it and that it will take 6-8 weeks. I know I might seem a little impatient, but I'm really not a fan of copy-paste answers and the lack of transparency really irks me. They also don't seem to be willing to follow up on anything for me.
As a result, I've been in contact with ISPAfrika, as I've read on the forums that they're pretty legit. So far they have been, I've received responses usually within 5 minutes of me sending the query, and over a long weekend!? In the ISP world, this seems rather rare.
This leads me to my question, signing up with ISPAfrika requires me to cancel my current Web Africa order, which makes sense. I'm scared though, that maybe WA did make some progress on the order, and now I'll be set back to square one. Although, I might not get anywhere with WA for who knows how long. It also seems like ISPAfrika are willing to try and get things done to complete the order, which is something I really like.
As a side question, my initial order was for 100Mbps fibre. I intended to use whatever ISP data I get in conjunction with Vox fatpipe data (from the R164 promo). Would it be more advisable to get 40Mbps instead of the 100Mbps? I've read that the Vox data kinda caps out at 40Mbps.
Sorry for the long post.
TL;DR: Should I cancel my WA order and go with another provider? Should I change my required speed from 100Mbps to 40Mbps so that I can use Vox data?
I have a bit of a conundrum that I would like a little help with.
My complex had fibre cabling run into over a year ago, and that is all that has happened. A "distribution point" still needs to be installed and only then can fibre installations take place. As a note, my location is covered by active fibre according to Openserve's maps.
I have had a Fibre order through Web Africa for over two months now, and have had very little information passed on to me. Every time I ask for an update from them, they say they've escalated it and that it will take 6-8 weeks. I know I might seem a little impatient, but I'm really not a fan of copy-paste answers and the lack of transparency really irks me. They also don't seem to be willing to follow up on anything for me.
As a result, I've been in contact with ISPAfrika, as I've read on the forums that they're pretty legit. So far they have been, I've received responses usually within 5 minutes of me sending the query, and over a long weekend!? In the ISP world, this seems rather rare.
This leads me to my question, signing up with ISPAfrika requires me to cancel my current Web Africa order, which makes sense. I'm scared though, that maybe WA did make some progress on the order, and now I'll be set back to square one. Although, I might not get anywhere with WA for who knows how long. It also seems like ISPAfrika are willing to try and get things done to complete the order, which is something I really like.
As a side question, my initial order was for 100Mbps fibre. I intended to use whatever ISP data I get in conjunction with Vox fatpipe data (from the R164 promo). Would it be more advisable to get 40Mbps instead of the 100Mbps? I've read that the Vox data kinda caps out at 40Mbps.
Sorry for the long post.
TL;DR: Should I cancel my WA order and go with another provider? Should I change my required speed from 100Mbps to 40Mbps so that I can use Vox data?
so fatpipe dsl data will work 100%? I wasn't too sure when I saw the other thread