dryburn.macbook
Senior Member
- Joined
- Nov 4, 2008
- Messages
- 806
Hi everyone, i have been with Cellc since September and have been quite happy with my phone and package.
That was until last night, I made a call at 8:30pm and checked my airtime R268 and then tried to make a call at 9pm all my airtime was used up!!! I called 140 immediately and logged a query(query num: 1120603551) and then I called to follow up this morning at 9am, got through one very rude lady said she could see the query and it will take 24-48 hours, sure ok then I ask for the time being how I could use my phone to make calls, they said my phone will be unusable until they could tend to the query, then I request to speak to the supervisor, she said sure then put the phone down on me. Then I called again, requested to speak to the supervisor as I was told by the other lady I was going through to him then had the phone put down on me, then had to go through the whole confirmation of my identity, then the guy told me he will have a look at the query before he could put me through to the supervisor. Then he had a look, same story then i request to speak to the supervisor, and sure enough after 15mins of my life wasted got to speak to him, told him the whole story and he said he could see that data was being charged for then I told him it was impossible as I am on BIS and I have never had the cellc wap settings on the phone and havent streamed a youtube video, reminded him when the BIS stopped working for a week i didnt have access to internet on my Blackberry as i chose not to download the cellc wap settings. Then I requested to cancel my contract as i cannot call and get what im paying for. Then he said email customerservices@cellc.co.za and request there. I asked him when would i receive a response from them as when ill get my airtime back, he then said by latest Friday. Then I told him that i was told it will take latest 48 hours so now its 72 hours! and he then said he would not answer the question. and blablabla
then i got a sms 11:19am saying my airtime was used up on 134.90mb and i then dialed 140 again requesting to speak to IT department. then spoke to someone who should hardly speak one word of English without pronouncing it correctly, then got transferred back to the call center asking again to speak to Technical Department then the lady had to confirm my identity once again!! and then she said she will have to log another call as to investigate the previous query!!(query num: 1120701353)
so now on MyBroadband to see if Cellc rep can help. I didnt come here immediately as I thought I could have been solved over the phone, so I'm on here to test if the cellc rep is truly helpful! will send him/her a pm with a link to this post and my number to speed the process.
thanks mybroadband members.
That was until last night, I made a call at 8:30pm and checked my airtime R268 and then tried to make a call at 9pm all my airtime was used up!!! I called 140 immediately and logged a query(query num: 1120603551) and then I called to follow up this morning at 9am, got through one very rude lady said she could see the query and it will take 24-48 hours, sure ok then I ask for the time being how I could use my phone to make calls, they said my phone will be unusable until they could tend to the query, then I request to speak to the supervisor, she said sure then put the phone down on me. Then I called again, requested to speak to the supervisor as I was told by the other lady I was going through to him then had the phone put down on me, then had to go through the whole confirmation of my identity, then the guy told me he will have a look at the query before he could put me through to the supervisor. Then he had a look, same story then i request to speak to the supervisor, and sure enough after 15mins of my life wasted got to speak to him, told him the whole story and he said he could see that data was being charged for then I told him it was impossible as I am on BIS and I have never had the cellc wap settings on the phone and havent streamed a youtube video, reminded him when the BIS stopped working for a week i didnt have access to internet on my Blackberry as i chose not to download the cellc wap settings. Then I requested to cancel my contract as i cannot call and get what im paying for. Then he said email customerservices@cellc.co.za and request there. I asked him when would i receive a response from them as when ill get my airtime back, he then said by latest Friday. Then I told him that i was told it will take latest 48 hours so now its 72 hours! and he then said he would not answer the question. and blablabla
then i got a sms 11:19am saying my airtime was used up on 134.90mb and i then dialed 140 again requesting to speak to IT department. then spoke to someone who should hardly speak one word of English without pronouncing it correctly, then got transferred back to the call center asking again to speak to Technical Department then the lady had to confirm my identity once again!! and then she said she will have to log another call as to investigate the previous query!!(query num: 1120701353)
so now on MyBroadband to see if Cellc rep can help. I didnt come here immediately as I thought I could have been solved over the phone, so I'm on here to test if the cellc rep is truly helpful! will send him/her a pm with a link to this post and my number to speed the process.
thanks mybroadband members.
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