Charges

[Mayh3m]

Has anyone else been knocked for a large amount this month?
Just looked at statement to show that I-burst took an amount of R2800 which came off yesterday. They usually debit my account on the 2nd of each month for the R599 which I owe them?!!!!! What the hell is going on. It's so frustrating when I can't phone them at this time to query.

 

[Decotey]

Maybe you went over your cap and they went to the liberty of charging you for the excess bandwidth

 

[native]

Has anyone else been knocked for a large amount this month?
Just looked at statement to show that I-burst took an amount of R2800 which came off yesterday. They usually debit my account on the 2nd of each month for the R599 which I owe them?!!!!! What the hell is going on. It's so frustrating when I can't phone them at this time to query.

- R2800 that's the cost of a desktop modem
- R599 it means you are on a month to month contract on a 3Gig package
- If you were on a 24month contract you will be paying R699
- Not sure how long you have been using it
- All the prices are on the homepage

 

[fishfly]

Native from that post it seems as mayh3m has been on wbs for a couple of months.... unless he just switched to the monthly account and they are debiting him for the modem...

Mayh3m go to your bank tell them these ppl are pulling SEOP and you want them to reverse your debit!

do this before the day is up! else it'll be ineffective after 2 days

 

[Grim_Reaper]

Mayh3m, here's the answer to your question...

I signed up for iBurst in May. Living in Jo'burg I took the liberty of going to WBS in Auckland Park and applying in person. I gave the person I dealt with an imprint of my credit card at the time for the R2800 for the UTD modem. In addition to that I signed a debit order authorization for R599/month.

On the 10th of November I received a mail from Feroza Khan from WBS with not a single word in it, not even a subject line, with a document attached giving me a breakdown of my account from inception basically saying that I owed WBS R5196!

Upon enquiring via reply email why the R2800 for the modem and the R599 for the external antenna had not been deducted and the debit orders for September, October and November had not been processed, I was told by Sonette Louw that she couldn't tell me as the bank don't give them reasons for returned debit orders!!

Bear in mind that the debit orders for May, June, July and August worked just fine, and every other debit order on my account has never had a problem, one is left with only one conclusion; namely that the debit orders were never submitted and that WBS' accounting department is staffed by complete incompetents!

To add insult to injury, after going to great lengths to ensure that the full outstanding amount is deducted from my account at the END of this month, I noticed that WBS had debited my account for R1198 on 16/11/05!!!! Since there were insufficient funds in the account the debit order was reversed by the bank and I was charged R110.

Now I am waiting with bated breath to see exactly what transpires on 1/12/05...

Believe me when I tell you that the levels of incompetence at WBS, and their accounts department in particular, appear to have no limit...

 

[RatX]

Unexpected Debit

I signed up with iBurst (6GB) on Friday last week, paid outright for the UTD and arranged explicitly for EFT payment of my account (company paying). Last night, R473,60 was withdrawn from my account by iBurst. Did anybody else have debits last night?

I've raised a query with the reseller who arranged the account for me. To add insult to injury, there was only R4 available in my account when the debit went off, so now I'm probably going to get whacked with heavy bank charges.

 

[Mayh3m]

Right - this is what transpired.
I spoke to the accounts department who claim that they are busy with an "Account Cleanup" and have found that a number of people had not paid for the devices.
I have been using I-burst since January and couldnt for the life of me remember how I paid as I had gone through a reseller. The bank could not see anything on my statements for this period. Eventually after going the branch, I found the payment to the reseller on my statement.
I contacted the accounts department and informed them of this. They informed me that I would have to wait for them to speak to the reseller to confirm this and then for management to sign off on the refund "should it be necessary" (A time frame of approximately 3 to 4 days) She still had the cheek to say "Should it be necessary"!!!! I informed her that I had spoken to my branch manager and this was an illegal transaction as I had not signed a debit order to this effect and they had given me no prior warning and that i had asked the branch manager to issue a "No Payment" amount.

Everybody please be aware and watch out for this "Chance taking" as fishfly is right. You can only ask the back to reverse it withing 3 or so days (depending on bank)

 

[native]

That's a sad situation
How many poeple work in the accounts department?

 

[Mayh3m]

Only 2 people that I spoke to. I don't know if they both work there or if there are more??

 

[Bax]

I am also on the 1Gig R599 per month contract and when I was supposed to be debited for that amount one month I also go the bill for R2800. I phone, bitched and moaned and was told that I had somehow been switched to a month by month package and the ha charged me for the modem. I bitched and moaned and it was refunded and now I only get debited for my proper amount.

 

[Grim_Reaper]

Follow up...

OK, so in my last post in this thread I said that I was waiting with bated breath to see whether WBS' accounts department would actually get the debit order right on 1/12/2005.

Needless to say, nothing was taken off my account on 1/12/2005!!! I mailed WBS (Sonette Louw who appears to be a supervisor/manager in the accounts department and copied Pinky Mathebula who rather euphemistically calls herself a "credit controller") and expressed amazement that they had actually managed to stuff up AGAIN!

The reply I got was as follows. "Hi, the debit order will go through during the course of this week it is due to the fact that I stopped it up until the 30th of November. Regards Pinky"

Does anyone actually expect me to believe that bullsh!t???!!!!! Had I not mailed WBS I would have received another mail in another few months telling me how much I owed them due to my negligence!

Does anyone on here have WBS' bank account details so that I can do an EFT as they appear unable to perform even the most basic functions of an accounts department?