Checkers reimburses customer after R4,000 "missing" Money Market transaction

"But after her story sparked widespread outrage, Checkers contacted her and repaid her the money"

Why is it always the case that the situation gets resolved only after media attention brings the issue to light?

How many others have had similar experiences and have been fobbed, didn't know about the small claims court option, then simply gave up?

Glad she got her money back
 
Yup I called it + substantiated my case:

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za
 
FiestaST said:
Yup I called it + substantiated my case:

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za

Checkers facing legal action over "missing" R4,000 Money Market transaction

Checkers facing legal action over "missing" R4,000 Money Market transaction A hawker in Louis Trichardt tried to send R4,000 to her daughter using the Checkers Money Market system. Instead of the money being withdrawn in Thohoyandou where her daughter lives, it was withdrawn in Brits. Langanani...
mybroadband.co.za mybroadband.co.za
Click to expand...
well done hug GIF by QPR FC
 
Are the checkers staff even FICA compliant,
Surely this raises other issues.
 
Goosfrabba said:
"But after her story sparked widespread outrage, Checkers contacted her and repaid her the money"

Why is it always the case that the situation gets resolved only after media attention brings the issue to light?

How many others have had similar experiences and have been fobbed, didn't know about the small claims court option, then simply gave up?

Glad she got her money back
Click to expand...
Big businesses are lowlifes like that, they were hoping she would disappear, I admire her courage for following up.
 
Goosfrabba said:
"But after her story sparked widespread outrage, Checkers contacted her and repaid her the money"

Why is it always the case that the situation gets resolved only after media attention brings the issue to light?

How many others have had similar experiences and have been fobbed, didn't know about the small claims court option, then simply gave up?

Glad she got her money back
Click to expand...

Initial decisions are normally made at a lower level, with a team leader or branch manager (whose KPIs include loss prevention) making the calls. The brand reputation is probably not one of their KPIs.

Widespread attention starts affecting brand reputation and brings it to the attention of more senior leadership, who step in to prevent brand harm. The amount of negative attention that Checkers has received is probably worth at least a hundred times more expensive than the initial R4k and if this matter had gone to senior marketing people upfront they'd have insisted on a quick reimbursement.
 
This isn't really a good/proper resolution. Yes, she got her money back and that's great for her, but it doesn't really sound like they got to the bottom of anything or really 'solved' the issue, checkers just panicked from media attention and gave this lady R4k. Maybe there's some underlying issue in the way these transactions are handled and the next person is just going lose money.
 
1am7h30n3 said:
This isn't really a good/proper resolution. Yes, she got her money back and that's great for her, but it doesn't really sound like they got to the bottom of anything or really 'solved' the issue, checkers just panicked from media attention and gave this lady R4k. Maybe there's some underlying issue in the way these transactions are handled and the next person is just going lose money.
Click to expand...
It clearly isn't, and how hard can it be to investigate properly and come up with a reasonable explanation? First her money was withdrawn in Brits, then it was withdrawn in Tzaneen, but all of a sudden they give her the money back without any explanation, they are hiding something.
 
F... Checkers. Already added them to my list: DisChem, Clicks, Spur, Woolies, TreSemme....
 
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