Totempole
Executive Member
A few weeks back I purchased 2 boxes of Jacobs Cappucino sticks (Less sugar variant) from my local Checkers outlet. Their product isn't really on par with Nescafe, but it was reasonably priced at the time.
Anyway, after basically finishing the first box, and opening the second, I immediately noticed something was wrong. The sticks felt like they were half empty compared to the ones I had been using from the previous box.
Then I realized...
The product size had been dropped by 25%. The 18.6g sticks are now 14g.
At first I thought, that they had changed suppliers (The boxes are slightly different), and that the product had changed, given the fact that the equivalent Nestle product is only 12.5g per stick yet is somehow richer and creamier than the Jacobs 18.6g sticks.
Unfortunately this wasn't the case. I contacted JDE group about my concern, and they simply just brushed it off with a pretty generic response, and a "we hope this won't deter you from purchasing our product in the future."
Anyways, I just thought I would "name and shame". These big companies seem to think we don't notice when a product changes for the worse in order to cut costs. I know they're not the first company to do it, and certainly won't be the last, but at least we can vote with our wallets.
/Rant over.
Kudos to Checkers though, they had no issues refunding me despite the fact that the box was already opened.
Anyway, after basically finishing the first box, and opening the second, I immediately noticed something was wrong. The sticks felt like they were half empty compared to the ones I had been using from the previous box.
Then I realized...
The product size had been dropped by 25%. The 18.6g sticks are now 14g.
At first I thought, that they had changed suppliers (The boxes are slightly different), and that the product had changed, given the fact that the equivalent Nestle product is only 12.5g per stick yet is somehow richer and creamier than the Jacobs 18.6g sticks.
Unfortunately this wasn't the case. I contacted JDE group about my concern, and they simply just brushed it off with a pretty generic response, and a "we hope this won't deter you from purchasing our product in the future."
Anyways, I just thought I would "name and shame". These big companies seem to think we don't notice when a product changes for the worse in order to cut costs. I know they're not the first company to do it, and certainly won't be the last, but at least we can vote with our wallets.
/Rant over.
Kudos to Checkers though, they had no issues refunding me despite the fact that the box was already opened.