COJ - Excessive electricity bill - Where to complain?

[surface]

About 3 times usual and that too we were away from home for 10 days.

Is there any point to complain about this? And where to complain? All numbers on COJ statements are always busy.

 

[mojoman]

We are having issues with Mogale Shitty as well...
They moved over to a new billing system apparently..
Not sure what the excuse is for COJ....

 

[TheChamp]

Why read meters if you can just throw a wild estimation and bill people on that? Looks like the more things change, the more they stay the same.

The Mayor was full of grand promises in the State of the City address , I wonder what would they get right if they still can't get the basics right.

 

[surface]

Why read meters if you can just throw a wild estimation and bill people on that? Looks like the more things change, the more they stay the same.

The Mayor was full of grand promises in the State of the City address , I wonder what would they get right if they still can't get the basics right.

Just look at this latest.

May 2022


April 2022

 

[TheChamp]

Just look at this latest. Consumption is less than previous month but current charge is almost 6 times.

May 2022
View attachment 1309624

April 2022

View attachment 1309626

That's just madness, and then they block you from registering a complaint through the inefficient call centre so that you are forced to pay that. Can't you try going to the centres? I know it will probably be worse there since everyone probably can't get through the phones, but it's worth a try.

In the meanwhile don't stop trying on the phone.

 

[Lupus]

Just look at this latest. Consumption is less than previous month but current charge is almost 6 times.

May 2022
View attachment 1309624

April 2022

View attachment 1309626

Cause they have added in Business and other rates? This is nothing to do with your consumption but all the extras furnished on, that's what you complain about why are they charging you for a Business connection?

 

[Aquila ka Hecate]

Just look at this latest. Consumption is less than previous month but current charge is almost 6 times.

May 2022
View attachment 1309624

April 2022

View attachment 1309626

What's that crap itemisation of Consumption for business? Ae you running a busines?

 

[Aquila ka Hecate]

When we had a rash of totally ballsed-up water readings in our suburb, our ward councellor took on CoJ at their meetings. It got resolved eventually.
Can you contact your ward councellor?

 

[Neuk_]

Cause they have added in Business and other rates? This is nothing to do with your consumption but all the extras furnished on, that's what you complain about why are they charging you for a Business connection?

I was going to say, there are no network or service charges on the April statement and then there are but they look to be business related? I have a friend wit ha similar issue as his wife's vet practice is on the same property and they have registered the property as residential AND business but they keep getting charged for just business.

 

[R13...]

Why read meters if you can just throw a wild estimation and bill people on that? Looks like the more things change, the more they stay the same.

The Mayor was full of grand promises in the State of the City address , I wonder what would they get right if they still can't get the basics right.

Could be lazy meter readers and the city not checking that the submissions are vetted. The readers are supposed to capture a snap of the meter reading on that device when they capture the reading.

@surface you'll probably have to go to a nearby service centre.

 

[surface]

That's just madness, and then they block you from registering a complaint through the inefficient call centre so that you are forced to pay that. Can't you try going to the centres? I know it will probably be worse there since everyone probably can't get through the phones, but it's worth a try.

In the meanwhile don't stop trying on the phone.

I have sent a mail to joburgconnect@joburg.org.za for now.

 

[surface]

I was going to say, there are no network or service charges on the April statement and then there are but they look to be business related? I have a friend wit ha similar issue as his wife's vet practice is on the same property and they have registered the property as residential AND business but they keep getting charged for just business.

Yeah - very strange as we don't run any business.

 

[deweyzeph]

Do the opening and closing meter readings on the bill match what you've seen on your meter?

 

[surface]

What's that crap itemisation of Consumption for business? Ae you running a busines?

Nope - just residential property. I checked last few statements and those business charges are only for May statement.

 

[surface]

Do the opening and closing meter readings on the bill match what you've seen on your meter?

readings are fine. It is all those business charges which are crazy as we don't run any business.

 

[Thugscub]

All the criminals running the municipalities add a couple digits onto the accounts. Hoping you won't notice or fight them.

 

[Neuk_]

Yeah - very strange as we don't run any business.

Someone somewhere made a huge mistake

 

[deweyzeph]

When we had a rash of totally ballsed-up water readings in our suburb, our ward councellor took on CoJ at their meetings. It got resolved eventually.
Can you contact your ward councellor?

Even the City of Cape Town gets it wrong. I have to manually send in my water meter reading every month because the water meter readers don't allocate the correct reading to the correct meter. E.g. if you live in number 12, you get a bill for number 10's water meter, if you live in number 10 you get a bill for number 8's meter, etc.

 

[surface]

All the criminals running the municipalities add a couple digits onto the accounts. Hoping you won't notice or fight them.

Really? You mean there is someone adding 0's to random accounts?

 

[Okty]

Hope you get this sorted surface, I just start getting anxiety looking at those bills you posted.