Comair ready to relaunch Kulula and British Airways flights on 1 September

warwickw

Expert Member
Joined
Feb 8, 2008
Messages
1,561
Kulula can take a hike, you caught me twice in the last year with cancelled flights and not getting credit even though your terms of service clearly state we entitled to refund if the airline cancels flights. You will never see me again on your airline.
 

Bighit

Expert Member
Joined
Jul 23, 2007
Messages
2,867
Kulula can take a hike, you caught me twice in the last year with cancelled flights and not getting credit even though your terms of service clearly state we entitled to refund if the airline cancels flights. You will never see me again on your airline.
When my flights were cancelled, I had to manage my booking and it asked whether I wanted credit or a refund. I chose refund and was paid
 

warwickw

Expert Member
Joined
Feb 8, 2008
Messages
1,561
First time I asked for refund they said no we get Kulula bucks had 4 tickets on that booking, then when rebooked the flights were more expense and we could only get 2 tickets with the "bucks" we had.

Second time, I asked for refund they said no just use your cancelled ticket to rebook when we fly again.
 

The_MAC

Executive Member
Joined
Oct 11, 2012
Messages
6,531
Has this BS rule of theirs impacted anyone else?

I am basically going to lose 2 CPT tickets tomorrow - have been struggling to get the credit, which anyways would have expired tomorrow (30 Nov)
 
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