Complaints to Sentech over the last week-Menlopark

SINTech · Jun 29, 2004

It’s been almost a week now and my Sentech is not sorted out. Below are today’s speed test results.

Speed Test
Your speed is: 4.18 KBps, or 33.43 Kbps
The test took 245.016 seconds to complete

What the hell is going on? Sentech has phoned me today regarding the performance but I was at the office, luckily, otherwise they would’ve probably asked me to close the ticket.

If you guys don’t know what’s going on with my Sentech, then just tell me and say to me that you don’t know but it will take a week or two to sort out but don’t keep me in the dark.

The worst of all is that I’m still paying for this 33.6 “Broadband” connection for almost a week now.

DO YOU REALLY CALL THIS BROADBAND AND GOOD SERVICE?

------------------------------------------------------------------------

Good Day,

Please can you check pricing information for MyWireless on
the Sentech website. There you see information indicating
that the bandwidth is shared.

This means that you will share your 256Kbps connection with
other users on the Sentech network, it is not a guaranteed
throughput. The amount of 32.3Kbps that you are currently
achieving is within the limitation of the bandwidth sharing
on the MyWireless 256Kbps package.

In terms of a resolution, Sentech is still working at
resolving the bandwidth issues, however, as I mentioned
above, your current throughput is within the limitations
currently.

Regards
Tristan
Sentech Support
0860 736 832

------------------------------------------------------------------------

I Wrote:

> Please find attached a copy in my last email, my latest
> ipconfig results and resolve asap. Herewith is also my
> latest speedtest results:
>
>
> Speed Test
>
> Your speed is: 4.04 KBps
> <http://www.dslreports.com/faq/2388> , or 32.3 Kbps
> <http://www.dslreports.com/faq/2388>
> The test took 253.594 seconds to complete
>
>
>
> Theo
>
> In case you didn't understand the impact that Sentech has
> on my work and on me here’s a explanation regarding my
> issues.
>
> I’ve phoned the helpdesk approx 30+ times by now in the
> last 3 months, phoned Leon Joubert twice(apparently the
> Helpdesk manager) and for Dr Sebiletso Mokone-Matabane,
> the MD, on 011-691-7000(talking to her PA called Sue)
> once. Sentech needs to resolve this ASAP in 24 hours
> otherwise I’ll escalate it again.
>
>
>
> I’m quite disgusted with this service by now and for
> paying for a service that I don’t really get makes me
> even more frustrated. Sentech keeps on debiting my bank
> account each month which I’m corned into a 24 month
> contract without delivering “Broadband” with rather a 28k
> modem’s performance as indicated on their website.
>
> If this is not resolved by tomorrow due to the fact that
> it is like this for the last few days, I’ll escalate this
> email to a senior management level as well as the
> www.myadsl.co.za web site.
>
> Tell the technical personnel to please not to tell me to
> reset the modem and to reboot the PC as I’ve done it a
> few times by now. I would also like an explanation for
> this and I won’t close the ticket until all my
> requirements is met within the next 24 hours.
>
> Package: 256
>
> Tower: 66 (Pretoria ; Menlopark)
>
> Signal: 13%
>
> It feels as if I’m repeating myself each time since the
> last 3 months.
>
> Regards,
>

fx1 · Jun 29, 2004

Hi

I'm on the same tower and are getting the same kind of speeds or lack there of.

my ticket with Sentech is still open regarding the speed.

( Tower 66 Menlopark , Pretoria Signal 9% )

SINTech · Jun 30, 2004

I also didn't close my ticket(s)

I wonder what they are doing the whole freakin day? They probably just sit on their arses and do nothing except for answering a few phone calls.

I'll phone Leon tomorrow and reply back his feedback on this forum link. If that's not working I'll take time off at work and go there in person.

Anyone know the address maybe. Otherwise I'll look it up on the site or in the phone book. I want to spend as less time as possible on this Sentech B@#!$%$#!!!!

SINTech · Jun 30, 2004

Got it

Fourways Golf Park (Head Office)
Augusta House, Fourways Golf Park,
Roos Street, Fourways
Switchboard: 011 691 7000

SINTech · Jun 30, 2004

Their response to me email:

Good Day Sir,

We are aware of the current problem with the speed of the service and have placed a priority on its resolution. We assure you that we do not regard this as a trivial issue and are engaging all of our senior technical resources to identify the exact cause of the problem and rectify it.

The bandwidth allocated to the current customer base is sufficient
(theoretically) to provide better throughput than is currently obtained by some of our customers but clearly there is still a problem resulting in the grade of service mentioned in your complaint.

Regards,
Jared Talbot
Sentech Support
0860 SENTECH

lewstherin · Jun 30, 2004

I've seen that text before...you got a straight cut-n-paste job m8. Feel the burn

Telkom needs a leash, ICASA needs some guts, and the SA consumer needs to make it happen

armitage · Jun 30, 2004

Yeah that text has been used a couple of times before seems like they just have on their mail a quick reply buttons

button 1: std. reset and reboot
button 2: serious blah blah blah attention blah blah blah
button 3: shut up and close the damn ticket
button 4: bandwidth good, u not

Proud South african rip offs.

playkiller no.2 · Jun 30, 2004

Hey it must be the same robot that answers Emails for Multichoice regarding the dropping of the SCI-FI channel on dstv with a stupid answer to a question.

Check hellopeter.com to see.

kaspaas · Jun 30, 2004

Consider following up if they will refund you at R30 per day or part thereoff for which you did not receive the service as you are entitled to.

If you want to be mean, suggest that until they have fixed the service to the levels as advertised, they should provide you with Telkom ADSL at their cost

))

South Africa needs World Class Broadband at World Competitive Prices.

SINTech · Jun 30, 2004

I'm absolutely stunned. Look at my speed test now, it’s a miracle. What’s the normal/general speed you guys get from a 256K connection?

IT’S ACTUALLY WORKING, YIPPEE. Hopefully it’ll stay this way now…

Speed Test
Your speed is: 21.49 KBps, or 171.95 Kbps
The test took 47.641 seconds to complete

Kai · Jul 1, 2004

damn! you just jinxed it!!!

i give it 24hours - then it'll suck again

<hr noshade size="1"><div align="right">i haven't lost my mind, it's backed up on disk somewhere...
tower82.randparkridge.jhb|13% signal|256k package</div id="right">

regardtv · Jul 1, 2004

"SINTech" speeds still ok ? Would love to know if the high speed was just a function of most of the JHB MyWireless users getting kicked offline due to the storm or something else.

R

SINTech · Jul 4, 2004

Back to square one:

Speed Test
Your speed is: 3.64 KBps, or 29.12 Kbps
The test took 281.312 seconds to complete

What's going on with these people?????

guest2013-1 · Jul 4, 2004

email IPWireless (www.ipwireless.com) and request they look at this thread, also include your email you send and the reply you got from Tristan, even if the bandwidth is shared/contended, you shouldnt get that low speeds.

If you look at dialup, dialup is even MORE contended that this service is, but you usually get a constant throughput of 4-5k/s am i right?

This is bull****, and although I, as a 512k user, havent as of yet suffered any major lack of speed (speed only dropped once to 25kb/s) I sure as hell understand your pain and angst

Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!

slaikan · Jul 7, 2004

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by SINTech
 Back to square one:

Speed Test
Your speed is: 3.64 KBps, or 29.12 Kbps
The test took 281.312 seconds to complete

What's going on with these people?????
<hr height="1" noshade id="quote"></blockquote id="quote">

Correct me if I'm wrong, you don't have any bandwidth guarantees with My Wireless, you share the 256k connection with a whole lot of other Sentech users, isn't this fluctuating bandwidth expected? okay maybe not that badly, but still, shared connection, no bandwidth guarantees. I'm generalising here, but at the end of the day, you get what you pay for most of the time, whether it be a motor vehicle, hi-fi....

Perdition · Jul 7, 2004

Yep but you EXPECT a certain level of performance from your motor vehicle and hi-fi. You wouldn't buy a BMW if it went 20 km/h all the time.

SINTech · Jul 9, 2004

Apparently they can only open a ticket for me if I get less than 8KBps on my 256. In other words they guarentee me 8KBps. Also they adverise on their site and tv adverts the word "broadband" which isn't 4KBps like I'm getting now.

regardtv · Jul 9, 2004

Actualy SIN, you can insist on them opening a ticket NO MATTER what the data rate....

R

Comrade Borris · Jul 9, 2004

yeah i opened a ticket when i was getting 9.6 kbps, dont take no for an answer from these twits, just remain persistent and dont let them tell you its acceptable because of the contention ratio

<div align="left"> |256k| |26%| |66/HYDEPARK| [:X][8D][:X]
</div id="left">

Complaints to Sentech over the last week-Menlopark

SINTech

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fx1

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