Comprehensive Car Insurance - Claim for damage of your own

Peps

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Apr 23, 2012
Messages
106
So in summary, I should talk to a supervisor & find a way to get him to agree to my claim?
 

Hemi300c

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Dec 15, 2009
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Bit off topic, but like the Guy who broke his tailgate handle accidenilly

If i suffer a mechanical breakdown, while driving normally and nothing extreme,
Tried to fix it at any motor dealer independant and agent,
Both can't fix it,

Can i claim from insurance? To total loss my car?

Maybe its a silly question, if so I'm sorry,
But I'm considering all options here,

I mean technically my car isn't drivable, so its "totalled" .
Nope mechanical breakdown is not covered under the normal policy but you do get "mechanical/breakdown insurance but it's pricey and selective.
 

Hemi300c

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Dec 15, 2009
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26,417
So in summary, I should talk to a supervisor & find a way to get him to agree to my claim?

Nope just tell them it's accidental damage which is covered under the policy and if they don't pay you want the Ombudsman's contact details as you wish to approach him.

Check your excess vs cost first.
 

SauRoNZA

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Jul 6, 2010
Messages
47,910
So in summary, I should talk to a supervisor & find a way to get him to agree to my claim?

In my fight with Outsurance I only had to threaten them with the ombudsman and they suddenly paid out.

Did you admit doing it when talking to them?
 

SauRoNZA

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BS, beneficiaries get paid out.

Not if there was a pre-existing condition.

I don't know the details exactly but I know of one case personally where it wasn't paid out and have heard of many others.
 

SauRoNZA

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Whether he did it or not isn't relevant. He didn't intend to do it, which makes it accidental damage and therefore should be covered.

Yes I know.

I'm just thinking that Outsurance would play it out as intentional.
 

dlk001

Executive Member
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Jul 29, 2005
Messages
7,369
Did you admit doing it when talking to them?

OUTSurance advises its clients to never admit guilt in an accident. I think their reasoning is even if you admit doing something, it was not intentional.
 

Sinbad

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Jun 5, 2006
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OUTSurance advises its clients to never admit guilt in an accident. I think their reasoning is even if you admit doing something, it was not intentional.

That's standard across all insurance companies. They even say not to apologise. This is so they can negotiate fault with the other party's insurance without your comments prejudicing the outcome.
 

Colin62

Executive Member
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Apr 23, 2008
Messages
8,270
Even your lawyer will tell you never to apologise or admit to blame. You might think, in the heat of the moment, that it was your fault, but it may turn out not to be, or to be 50-50, and you've now weakened your case.

This goes beyond car accidents. Even when a company gives you a refund, they usually have terms on it which state that the refund isn't an admission that they are at fault.
 

Peps

Well-Known Member
Joined
Apr 23, 2012
Messages
106
So I called Outsurance myself explaining to the person on the phone how it happened & she approved the claims...so it seems like it was a rep being difficult to my wife.

Thanks for your help.
 
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