Connectivity none Afrihost

[Tash777]

Gian,
Well service sucks for fixing my problem but support are friendly at times but now I'm on your complaints page as I'm totally angry that I just can't stay connected and that you expect me to test the Fibre line with a laptop I don't have and expect me to sort out the none connectivity issues that I'm having like seriously!!
I'm fuming new client and quick to take money but not solve problems which I'm still having!!!!! I seriously want this to be sorted now cannot stay connected for a day always off since I’ve signed up last week that’s totally unacceptable.. I’ve logged sooo many emails with your support department sometimes they don’t even reply to it when they do it’s the same old story I must check it with a laptop which I don’t have!!!!! Just replace the darn router please cause pure Internet joy slogan of yours isn’t that it’s a darn nightmare!

 

[OCP]

Gian left the building ......

 

[Johnatan56]

60 Day Double-Money-Back Guarantee

- Only the data portion of Fibre Packages are applicable for the Double-Money-Back Guarantee. Installation and setup costs of Fibre do not apply.
- Any and all products which do qualify for the Double-Money-Back Guarantee are explicitly labelled on our website, and therefore products which do not display the "60 Day Double-Money-Back Guarantee" label DO NOT qualify.
https://www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee

20
(d)goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3), and within 10 business days after delivery to the consumer, the goods have been found to be unsuitable for that particular purpose.
https://www.gov.za/sites/default/files/gcis_document/201409/321864670.pdf

Cooling off period is also 5 days I think.

 

[rwenzori]

Probably a crap wireless connection. Test via a directly connected ( via ethernet ) machine.

 

[Tash777]

Afrihost is the worst service provider in South Africa no personal relationship we get treated like a robot object still haven’t sorted my issues and trust me they seriously actually don’t care! All I get is the run around and apologies that’s it!!! Quick to deduct money from a new client but definitely not go out of their way to help just apologies all the time I still don’t have pure Internet joy as per their so call slogan says it’s a freaking nightmare!!!

 

[Brenden_E]

Put in the cancellation for my Afrihost fibre last night. Feelsgoodman.

 

[Tash777]

Put in the cancellation for my Afrihost fibre last night. Feelsgoodman.

If I may ask who are you now deciding to go with or do you know of one that actually does give connectivity!

 

[Brenden_E]

If I may ask who are you now deciding to go with or do you know of one that actually does give connectivity!

I get to leave the country so don't have to worry about it anymore
Try one of these
https://mybroadband.co.za/news/fibr...ackages-give-you-the-best-per-mbps-price.html

 

[Tash777]

I get to leave the country so don't have to worry about it anymore
Try one of these
https://mybroadband.co.za/news/fibr...ackages-give-you-the-best-per-mbps-price.html

Thank you will definitely try anything but Afrihost and I’ve only been with them for two weeks and still having major no connectivity issues so anything but them!! Awesome enjoy your new adventure

 

[Iamnotageek]

Where's that Afrihost guy that's on this forum? That oke is duk helpful. Maybe message him?