Constant disconnects; JHB East; SADV/Vuma

Hi, are you at least going to acknowledge the ticket?
 
chrisGolf said:
Hi, are you at least going to acknowledge the ticket?
Click to expand...
It's been 30 mins since you posted on an unofficial support channel - this forum isn't monitored 24/7.
Give them a call if you need immediate help.
 
chrisGolf said:
Hi. They have not, however the following morning I noticed the connection was working again. So far so good. until next time.
Click to expand...
Thanks I see they have been in touch?
 
Hi @PBCool
Two disconnects lasting around 5minutes this morning and one last night;

Last night 22Aug
aug/22 19:23:23 pppoe,ppp,info pppoe-out1: terminating... - peer is not responding
aug/22 19:23:23 pppoe,ppp,info pppoe-out1: disconnected
aug/22 19:23:27 pppoe,ppp,info pppoe-out1: initializing...
aug/22 19:23:27 pppoe,ppp,info pppoe-out1: connecting...
aug/22 19:23:37 pppoe,ppp,info pppoe-out1: terminating... - disconnected
...
aug/22 19:26:54 pppoe,ppp,info pppoe-out1: disconnected
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: initializing...
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: connecting...
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: authenticated


This Morning 23 Aug
09:44:24 pppoe,ppp,info pppoe-out1: terminating... - peer is not responding
09:44:24 pppoe,ppp,info pppoe-out1: disconnected
09:44:24 pppoe,ppp,info pppoe-out1: initializing...
09:44:24 pppoe,ppp,info pppoe-out1: connecting...
09:44:34 pppoe,ppp,info pppoe-out1: terminating... - disconnected
...
09:48:47 pppoe,ppp,info pppoe-out1: initializing...
09:48:47 pppoe,ppp,info pppoe-out1: connecting...
09:48:47 pppoe,ppp,info pppoe-out1: authenticated

Everything okay on your PPPOE servers
TERJHBPPPAR<X>.coolideas?

Worth me logging a ticket?
 
I have been struggling to get SADV to provide the service they're charging me for almost a year now. I have tons of emails weekly, back and forth and even from Johan who is supposed to be the manager but also does nothing but make empty promises. It seems not a single person in their entire company is able to apply simple logic. I would appreciate it if anyone here can share their CEO's contact details so I can forward the mail trail so he knows what service levels they're providing.
 
Cheens said:
I have been struggling to get SADV to provide the service they're charging me for almost a year now. I have tons of emails weekly, back and forth and even from Johan who is supposed to be the manager but also does nothing but make empty promises. It seems not a single person in their entire company is able to apply simple logic. I would appreciate it if anyone here can share their CEO's contact details so I can forward the mail trail so he knows what service levels they're providing.
Click to expand...
Hi are you a Cool Ideas customer? Can I assist with anything?
 
chrisGolf said:
Hi @PBCool
Two disconnects lasting around 5minutes this morning and one last night;

Last night 22Aug
aug/22 19:23:23 pppoe,ppp,info pppoe-out1: terminating... - peer is not responding
aug/22 19:23:23 pppoe,ppp,info pppoe-out1: disconnected
aug/22 19:23:27 pppoe,ppp,info pppoe-out1: initializing...
aug/22 19:23:27 pppoe,ppp,info pppoe-out1: connecting...
aug/22 19:23:37 pppoe,ppp,info pppoe-out1: terminating... - disconnected
...
aug/22 19:26:54 pppoe,ppp,info pppoe-out1: disconnected
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: initializing...
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: connecting...
aug/22 19:27:04 pppoe,ppp,info pppoe-out1: authenticated


This Morning 23 Aug
09:44:24 pppoe,ppp,info pppoe-out1: terminating... - peer is not responding
09:44:24 pppoe,ppp,info pppoe-out1: disconnected
09:44:24 pppoe,ppp,info pppoe-out1: initializing...
09:44:24 pppoe,ppp,info pppoe-out1: connecting...
09:44:34 pppoe,ppp,info pppoe-out1: terminating... - disconnected
...
09:48:47 pppoe,ppp,info pppoe-out1: initializing...
09:48:47 pppoe,ppp,info pppoe-out1: connecting...
09:48:47 pppoe,ppp,info pppoe-out1: authenticated

Everything okay on your PPPOE servers
TERJHBPPPAR<X>.coolideas?

Worth me logging a ticket?
Click to expand...
I wouldnt bother if it is a once off sort of situation, just monitor for me and if it continues then obviously worth logging.
 
Hi @PBCool, I've been temporarily disconnected a few times this morning. All okay, Should I log a ticket? (connection currently okay at this point but seem to temporarily loss connectivity to the PPPOE servers, TERJHBPPPARx servers)
 
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