Constant disconnects; JHB East; SADV/Vuma

chrisGolf said:
some stats i've been trying to keep track of

Outage(duration HH:MM:SS)Disconnects (#)
Oct20226:08:1347
Nov20229:48:0464
Dec202236:54:5530

But yes, I've been having issues for years.
Click to expand...
I have been trying to keep track of mine as well. Only really got December for now and our outage duration and disconnects are almost similar. It's absolutely absurd that this has been going on for this long and all we get is the same response all the time. May as well cancel my line all together. Download speed to JHB on a 1Gbs line is capped to 40 right now. I switch over to WARP and instantly better.
1670506210814.png
Switch over to WARP and better
1670506244059.png
 
Joseph_ said:
I have been trying to keep track of mine as well. Only really got December for now and our outage duration and disconnects are almost similar. It's absolutely absurd that this has been going on for this long and all we get is the same response all the time. May as well cancel my line all together. Download speed to JHB on a 1Gbs line is capped to 40 right now. I switch over to WARP and instantly better.
View attachment 1437705
Switch over to WARP and better
View attachment 1437707
Click to expand...
This is due to packetloss on your line, the VPN to warp will mitigate this a bit. The same way we mitigate this via accelerators. So without fixing the packet loss you will have less throughput.

I am guessing an international speedtest gives you better results?
 
PBCool said:
This is due to packetloss on your line, the VPN to warp will mitigate this a bit. The same way we mitigate this via accelerators. So without fixing the packet loss you will have less throughput.

I am guessing an international speedtest gives you better results?
Click to expand...

I have a ticket logged for this. Ran multiple iperfs, mtrs etc. COOL-20221129-1072136

Tried running a iperf test to the JHB servers but both seem to not be working. When I run a pingplotter or mtr it doesn’t show and packet loss which is the weird thing.

Been playing csgo this week and noticed random spikes of packetloss up to 10% I don’t know what’s wrong.
 
PBCool said:
This is due to packetloss on your line, the VPN to warp will mitigate this a bit. The same way we mitigate this via accelerators. So without fixing the packet loss you will have less throughput.

I am guessing an international speedtest gives you better results?
Click to expand...
1670599398113.png
International speedtest
 
How I wish Vumatel did not install my fibre this year and it was Openserve instead. So many problems everyday with them :(
 
Joseph_ said:
How I wish Vumatel did not install my fibre this year and it was Openserve instead. So many problems everyday with them :(
Click to expand...
Is Openserve an alternative?
 
Day 5 no internet
20221217-1089614
20221218-1089924
@PBCool
@CoolChick
At this rate you’ve provided hardly no connectivity this month but happy to charge?
I’m cancelling. I understand that most times it’s a fno issues, but tired of cool ideas not following up and not putting the pressure on.
Among other issues.
 
chrisGolf said:
Day 5 no internet
20221217-1089614
20221218-1089924
@PBCool
@CoolChick
At this rate you’ve provided hardly no connectivity this month but happy to charge?
I’m cancelling. I understand that most times it’s a fno issues, but tired of cool ideas not following up and not putting the pressure on.
Among other issues.
Click to expand...
Have checked with the team and seems to be a line down combined with an area outage, so when we log with Vumatel they close the first request due to the area outage :(
The team says they have been escalating and updated 2hrs ago?
 
PBCool said:
Have checked with the team and seems to be a line down combined with an area outage, so when we log with Vumatel they close the first request due to the area outage :(
The team says they have been escalating and updated 2hrs ago?
Click to expand...
Technicians are investigating is not an update. You’ve had six days to investigate, can we get something useful ?
 
I am with Cool Ideas using Vuma line.
Our complex used to be with SADV lines, and I had zero problems.

Sine they moved to Vumatel, I have had constant problems and frequent CISP support tickets for the same thing......PPPOE disconnects

I used a Mikrotik Hap router and my logs show PPPOE-info Disconnected, peer not responding.
This issue has been with me for a few years, and every time CISP escalates this to Vuma, a port reprovisioning is done.
This helps for about a week, then it tarts again.

What ticks me off is that ever single time they "CISP", ask me to change router (since it is not the standard ISP provided router), and do simple tests like direct pppoe via windows on the ONT etc.

Each time the problem persists...

I had an option to work from home but that was quickly taken away as y line which I pay a R1000 a month for, is not stable

Router logs:
time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: terminating... - peer is not responding"

time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: disconnected"
 
Neilldorfling said:
I am with Cool Ideas using Vuma line.
Our complex used to be with SADV lines, and I had zero problems.

Sine they moved to Vumatel, I have had constant problems and frequent CISP support tickets for the same thing......PPPOE disconnects

I used a Mikrotik Hap router and my logs show PPPOE-info Disconnected, peer not responding.
This issue has been with me for a few years, and every time CISP escalates this to Vuma, a port reprovisioning is done.
This helps for about a week, then it tarts again.

What ticks me off is that ever single time they "CISP", ask me to change router (since it is not the standard ISP provided router), and do simple tests like direct pppoe via windows on the ONT etc.

Each time the problem persists...

I had an option to work from home but that was quickly taken away as y line which I pay a R1000 a month for, is not stable

Router logs:
time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: terminating... - peer is not responding"

time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: disconnected"
Click to expand...
Hi there, apologies for any inconvenience caused.
It sounds like there might be an underlying issue on the link, perhaps an ONT issue if reprovisioning helps, but only for a short time.

Can you share a recent ticket reference with me to escalate internally?
 
Neilldorfling said:
I am with Cool Ideas using Vuma line.
Our complex used to be with SADV lines, and I had zero problems.

Sine they moved to Vumatel, I have had constant problems and frequent CISP support tickets for the same thing......PPPOE disconnects

I used a Mikrotik Hap router and my logs show PPPOE-info Disconnected, peer not responding.
This issue has been with me for a few years, and every time CISP escalates this to Vuma, a port reprovisioning is done.
This helps for about a week, then it tarts again.

What ticks me off is that ever single time they "CISP", ask me to change router (since it is not the standard ISP provided router), and do simple tests like direct pppoe via windows on the ONT etc.

Each time the problem persists...

I had an option to work from home but that was quickly taken away as y line which I pay a R1000 a month for, is not stable

Router logs:
time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: terminating... - peer is not responding"

time=nov/25 14:57:45 topics=pppoe,ppp,info message="pppoe-out1: disconnected"
Click to expand...
They are most likely working on the fibre in your area - if part of your backhaul is done by DFA (which is the case for me) - then it's been a mess for long - however I have to admit things have improved.

DUDC Roll-Out Dashboard — DFA

dfafrica.co.za dfafrica.co.za
they are in the process of upgrading their network - but take no responsibility for any disruptions.
 
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