- Sep 21, 2019
This is the email CISP get...It has certainly not gotten any better for me. my outages from yesterday:
and again from 6:27-6:37 this morning.
Only empty promises from CI and getting told after the fact that Octotel was performing the umpteenth round of maintenance on the node. Whatever they're doing is NOT working.
"Dear Isp Partner,
Octotel Engineers will be performing continued node maintenance in the following node:
Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time.
The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.
Please see dates and time of the maintenance schedule below:
Date: Tuesday - Thursday , 31st August- 2nd September 2021
Start time: 01:00am - 05:00am
Duration: 5 hours
The maintenance is schedule to alleviate all out of spec connections in the following area: Harfield Village - core 3 fibre infrastructure
If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance.
Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity."
Not sure what you expect from your ISP, all they can do is log tickets, i know of PBCool, Websquad Rep and a close friend who works for a decent size ISP all mention the same **** they see with Octotel and have all reported it for a couple months now but they don't know how to fix it, there is high bursts of packet loss which result in extremely high ping or disconnects.
This is what R5400 to RSAWEB for a business account gives you, 50/50 meg line... Does our line stay up? Yes but we never get decent speeds, we are 3 people on the line all just using email...