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So this is the problem we have with them. They address each issue individually, and insist that we do so individually.Update:
Octotel is here changing the ONT yet again. Not sure how helpful that will be.
And we have escalated this to executives who still insist that their team will assess each issue individually, and then we get a report from the exec, basically regurgitating each issue individually as "adressed" by technical.So this is the problem we have with them. They address each issue individually, and insist that we do so individually.
When the problem is likely a single backhaul, switch or OLT that affects multiple customers.
Well this has not worked for meAnd we have escalates this to executives who still insist that their team will assess each issue individually, and then we get a report from the exec, basically regurgitating each issue individually as "adressed" by technical.
Which is typically just an ONT swap.
Octotel being the common denominator here with bursts of packetloss. We have been dealing with this and Octotel on an annual basis, fine for a while then crops up again.I've had the same issue with Cool Idea's for several months, actually on and off since I started using them 2 years ago.
Often they have mentioned maintenance or an outage. Somedays no issues, other days disconnects every 20 minutes for 2-5 minutes at a time, it is SO incredibly frustrating.
Oddly enough, the solution was to log into the router and click disconnect/connect on the WAN connection, which would solve the issue.... So i'm accustomed to running a constant ping and logging into my router as soon as the packet drops start, to disconnect/connect.
The issue seems to be exacerbated by the routers they provide, the TPLink Archer 750's. For a while I plugged my PC directly into the ONT, configuring a PPPoE connection via Windows, and never had a single issue for weeks. Eventually I got a router replacement from CI and the SAME DAY the issues started again.
I also recently purchased a Mikrotik, which I used for the PPPoE termination and have configured the TPLink in bridge mode, which seems to be significant improvement. While I do still get occasionally drops, its not significant enough to kill what I'm doing at the time.
So if this is an Octotel issue it would be nice if they could figure out wtf is going on and fix it.
Just to mention I'm in Tableview / Cape Town.
*edit shocking punctuation*
That's like putting a band aid on a stab wound.Update:
CI just called to advise that Octotel wants to put my connection onto a static IP. No idea how helpful that's going to be.
You assume they have support from the Koreans???My line is stable because I roped the ISPA in and put up a hell of a fight to force them to put the thing back the way it was prior to 1 July. 1 July is a very significant date. They did something to the Octotel network that degraded it, and they haven't got a clue what to do about it. Knowing how Korean tech companies operate I am willing to bet that Octotel are struggling to get support to fix this issue.