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Why should you get heat? You told the bloody truth. That's commendable.
They're in it for the money. They're not members of the ISPA for a very good reason. Clever dick move but what can I say. Owner of said company is not someone I'd do business with anyway. ISPs seem to be afraid of him for some reason but it is what it is.Sadly there is nobody to hold them accountable, or this nonsense would be fixed by now. We know Octotel is at fault. The ISPs know Octotel is at fault. I can't imagine by now Octotel doesn't know they're at fault.
So they either can't or won't fix it. Playing musical chairs with ONT's is cheaper than fixing their network.
You need one of these to point to the ONT.Personally I think it is high attenuation on the ODN, ONT's sitting very close to the cut-off threshold - fluctuating in and out of it with dynamic events like temperature, movement, humidity, etc. Would love to see the receive optical levels on these ONT's