Constant disconnects on Cool Ideas Octotel

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Outages from yesterday and this morning so far:

yesterday

09:14
10:45-10:53
23:02-23:06
23:08-23:10
23:44
23:57

today

00:02
00:18
01:52-01:55
02:00
02:32
02:35
02:39
02:41-02:57
05:33
06:27
07:19
07:36
07:37
07:43
08:03
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,272
Outages from yesterday and this morning so far:

yesterday

09:14
10:45-10:53
23:02-23:06
23:08-23:10
23:44
23:57

today

00:02
00:18
01:52-01:55
02:00
02:32
02:35
02:39
02:41-02:57
05:33
06:27
07:19
07:36
07:37
07:43
08:03
Please make sure you update your ticket for me with the above.
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Outages for today continued:
08:45
09:02
09:09
09:14
09:16
09:19
09:20
09:28
09:50
09:56
09:57
10:10
10:12
10:17
10:24
10:25
10:56
10:59
11:03
11:25
11:59
12:03
12:17
12:20
12:29
12:34
12:40
 

phool

Active Member
Joined
Mar 11, 2011
Messages
58
What tool are you using to track your disconnections? We had one or two on Saturday morning but didn't notice any others over the weekend.
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Octotel have now moved me to another point on the network. This particular technician seemed very confident that "He wont be hearing from me again".

I sincerely hope he's right.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,272
Octotel have now moved me to another point on the network. This particular technician seemed very confident that "He wont be hearing from me again".

I sincerely hope he's right.
Fingers crossed at this point.
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Outages today so far

00:35-00:48
00:57
01:35
02:58
03:05
04:13
04:39
05:33
06:49
07:00
07:03
07:08
07:09
07:10
07:15
07:16
07:20
07:25
07:28
07:34
07:47
07:48
07:49
07:52
07:54
07:55

@PBCool

Cool Ideas tells me that they haven't seen any outages on my line for 5 days. Are they looking at the same line I am?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,272
Outages today so far

00:35-00:48
00:57
01:35
02:58
03:05
04:13
04:39
05:33
06:49
07:00
07:03
07:08
07:09
07:10
07:15
07:16
07:20
07:25
07:28
07:34
07:47
07:48
07:49
07:52
07:54
07:55

@PBCool

Cool Ideas tells me that they haven't seen any outages on my line for 5 days. Are they looking at the same line I am?
Then they are probably referring to the PPP sessions, I presume you are seeing the IP traffic drop? Do we still have the Mikrotik in place?
 

x7razor

Well-Known Member
Joined
Sep 20, 2014
Messages
327
Outages today so far

00:35-00:48
00:57
01:35
02:58
03:05
04:13
04:39
05:33
06:49
07:00
07:03
07:08
07:09
07:10
07:15
07:16
07:20
07:25
07:28
07:34
07:47
07:48
07:49
07:52
07:54
07:55

@PBCool

Cool Ideas tells me that they haven't seen any outages on my line for 5 days. Are they looking at the same line I am?

I have been testing this tool and it shows a lot of disconnects my side so I switched on pingplotter so it can monitor CISP dns, 9.9.9.9 and 8.8.8.8. Then i compared the timestamps and I could not found any disconnect on pingplotterI and I never loose connection. The only disconnects on pingplotter was on 8.8.8.8 and that matched the timestamps from the app. I see the app uses google services to monitor things maybe its a google thing i also uninstalled the app since its not giving the correct info rather use pingplotter to monitor things
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Well they are definitely lining up with when I don't have access to the internet.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,272
Well they are definitely lining up with when I don't have access to the internet.
Yes so your examples match what we are seeing to the mikrotik on site, complete packet loss each time.
 

phoenix99

Expert Member
Joined
Apr 24, 2011
Messages
2,107
Octotel seems to not be seeing them either.

Seems that their useless network is only trumped by their useless support structure.
 
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