Constructive Criticism/Updates: "Frequently Asked Questions: iBurst for newbies"

[ic]

Please use this thread to post feedback relating to:

Frequently Asked Questions: iBurst for newbies​

 

[w1z4rd]

Here you go IC... for accounts acting wierd: The guy you want to speak to is someone called Sean Green. He phoned me and apologised, and said they would refund the most of the monies. Which makes me a lot happier. His direct line is 011 877 4719 I got a refind out of them

 

[ic]

Reminder to self...

Add the iBurst documentation location to list.

PS: Tks Pan, I will add that contact to the list as well, along with other contact details I have.

 

[alchamy]

Thami is on 0118774711

 

[ic]

Thanks

Thami is on 0118774711

Ok, list updated.

 

[Simple Twist Of Fate]

recent posts from iburst are more than a month old
am i mistaken or they 2scared to face the music?

very good post tho ic

 

[Shaun Green]

The new guy they are talking about.

Ok... I AM HERE

The name is Shaun Green (please note spelling thereof)

Position - National Operations Manager

My number is correct.

Will respond to all comunications that do not include profanity. Fair?

If you are that desperate that you have begun to search for a razor blade please call me first.

There are no problems, just solutions i am seeking, and will soon find.

ps No hate mail please, I am very sensitive.. HEH HEH

 

[kaspaas]

Will respond to all comunications that do not include profanity. Fair?

If iBurst is honest, and solves the problems in an efficient way, you will reduce the profanities to almost nill. Obviously this will require you turn the support function from helldesk to helpdesk.

But buggering around and emptying bank accounts due to a bad debit order run and then sending people all over the show and telling them REFUNDS WITH DIFFICULTY when it suits iBurst is inviting profanities for sure.


PS: I'm not a iBurst client, but I'm keeping my eyes open. Maybe one day I will have the guts to recommend iBurst to a client. Right now I'm advising all to go Telkom ADSL for office bandwidth. I'm dead if I advise a service and first thing that happens is an unauthorised debit order emptying my clients bank account!

 

[ic]

recent posts from iburst are more than a month old
am i mistaken or they 2scared to face the music?

very good post tho ic

SToF, it's an iBurst community effort, a work in progress, and it will be [even] better over time.

 

[ic]

Ok... I AM HERE

The name is Shaun Green (please note spelling thereof)

Position - National Operations Manager

My number is correct.

Will respond to all comunications that do not include profanity. Fair?

If you are that desperate that you have begun to search for a razor blade please call me first.

There are no problems, just solutions i am seeking, and will soon find.

ps No hate mail please, I am very sensitive.. HEH HEH

Shaun, thank you, I have updated the list with your correct name spelling etc.

If you find any particular post offensive, please alert the moderators by clicking on the triangular ! graphic (Report Bad Post) in the top right of the specific post's box. Moderators will then take appropriate action.

Regards,

ic.

 

[Shaun Green]

Thank you

Scholar and a gentleman.

Whats the chances...

Great site. Brilliant for keeping us posted on whats bugging who.

Thank you for hosting it. Keep up the good work

Shaun Green

 

[ic]

Added: "iBurst in the Google News Crosshairs" to the list, not surprising that the ITWeb article: "Teething problems anger iBurst clients" is at the top of the list of Google News results.

 

[ic]

ChangeLog...

Added: v1 & v2 Network Status & Incidents urls.

 

[ic]

Changelog...

Removed Tseliso Phomane from contacts list as I was told that he was never Managing Director (despite what his business card says) and no longer works for WBS.

 

[Shaun Green]

Call Centre Hours

07h00-23h00 Monday-Friday
08h30-17h00 Weekends & Public Holidays.

Will repost when we go 24/7. Will not be on launch though.

 

[Jakes]

nameservers

Please add the nameservers to your FAQ's

primary DNS address 196.30.31.193
secondary DNS address 196.46.70.1

 

[rebel]

What's the number for new account sign-ups?

 

[ic]

Changelog...

What's the number for new account sign-ups?

Haven't a clue - maybe switchboard is best - WBS - what number to dial for new signups (please post an 011# - we do not like 0861#z)?

Please add the nameservers to your FAQ's

primary DNS address 196.30.31.193
secondary DNS address 196.46.70.1

Done - if anyone notices when the IP addresses change please post the news IPz .

Call Centre Hours

07h00-23h00 Monday-Friday
08h30-17h00 Weekends & Public Holidays.

Will repost when we go 24/7. Will not be on launch though.

Added .

 

[ic]

Changelog...

Updated links to iBurst.co.za Network Status & Incidents

 

[ic]

WRT Forum Splitting...

I am fully prepared to continue updating this Readme.1st/FAQz thread with useful technical type stuff (well links to meaty threads).

So, please hit the resume button on posting useful iBurst stuff here.

Perhaps a forumite that has been to the new post-launch sites could list them all in a post with a brief description of functionality of each site...?

hint hint hint