Continual disconnect with E1820 on MacOS 10.6.5, also with Netgear MBR624GU

asbes

New Member
Joined
Jan 3, 2011
Messages
1
Problem with Cell C E1820 5GB Woooosh

I also experience the same problems with this E1820 modem on the Cell C network. It automatically disconnects after a few minutes. I live in the Durbanville area in Cape Town.

Is there any clear conclusion on what the problem is?
Anything that would solve the power issue?

I will appreciate your help.
 

oradba69

Well-Known Member
Joined
Jun 18, 2009
Messages
142
Got the same issue here in Highveld park (Centurion). Mine switches constantly from dark to light blue. Signal strength is excellent but it seems like it goes to sleep and sometimes dont wake up forcing me to disconnect and reconnect.
 

creeper

Executive Member
Joined
Nov 18, 2010
Messages
5,463
Has anyone checked if there is updated drivers for the modem. I have seen this happen on Mac's while using USB modems.
 

amalan

Member
Joined
Dec 21, 2010
Messages
10
I'm thinking this is not specific to mac's. I tried it on other PC, and also using a powered USB hub. I haven't tried an antenna. I haven't upgraded the firmware, since that involves running windows (The Mac Driver/Firmware update requires to be run in windows). I also don't want to mess around with firmware unless CELL-C tells me that this will definitely solve my problem.

It seems many people are experiencing this problem, so its either a driver/firmware problem, or a network/tower issue. I have been trying for a while to actually SPEAK to a cell-C technician again.... I will keep trying!
 

amalan

Member
Joined
Dec 21, 2010
Messages
10
Guys, I've made a major discovery about this problem.

No, Cell-C has still not gotten back to me after more than a month. I even went to their store and also bought the WHITE speedstick. The white stick speed goes up to 7.2mbps, whilst the black high speed stick goes up to 21mbps. My thinking was that the higher speed was causing the stability problems.

The white stick was MARGINALLY more reliable, but still nowhere near useable.

But it allowed me to notice that the problem came whenever the stick switched between different connection modes.

The problem seems to be caused by the setting called "WCDMA Preferred". Unfortunately CELL-C has locked down the version of the Mobile Partner software that comes on their sticks, so you cannot edit the option - it is always grayed out with their modems.

So I put in an unbranded huawei e1550 into my computer, reinstalled the Mobile Partner from that stick, then put my CELL-C stick in, and manually configured all the settings, including setting it to WCDMA ONLY, and picking a specific carrier frequency.

Now both CELL-C sticks stay connected much longer.
I still notice gaps in my ping test, but the connection remains much more stable.

CELL-C should really fix their towers though, and also allow users to change their stick settings to improve their connection.

Gezuz I can't believe I've spent so much dough on these w*nkers. That just shows how desperate I've become for decently priced 3G.
 

amalan

Member
Joined
Dec 21, 2010
Messages
10
Thanks for those links, especially dc-files.com. I am a mac user, so the windows hack to force WCDMA ONLY setting can't work for me, but downloading the latest generic version of the Mobile Partner dashboard app for MAC (the "unbranded universal version"), then using it to set the setting to whatever I want and then re-installing the version of the software from the stick, caused my system to lock the setting to "WCDMA ONLY" instead of to the default "WCDMA PREFERRED".

MORE INFO FOR EVERYONE

I have done lots of further experiments, and had the CELL-C technician out to Lyttleton Manor today, to run some tests.

Let me share here with everyone what I've found and learned sofar:

*** The Black stick is essentially a piece of crap *** if you are not in a perfect signal area, and possibly even if you are. This is my own personal opinion only. No matter where I've tried from, but if I do bandwidth intense things like downloading 1GB using a download manager, the black stick seems to sooner or later reset itself. (This is my second one - i've swapped one out before for this problem). It seems the worse the signal, the more likely/often this is.

GO FOR THE WHITE STICK PEOPLE !!!
In lyttleton right now I seem to get a sustained download speed of 500-700KB/s with it, so why would you need the black stick?
The black stick seems to be a lot less stable than the white.

The second recommendation is, that you hack the setting from WCDMA PREFERRED to WCDMA ONLY. This massively boosts connection stability. (I've tested this behaviour in both Lyttleton and Pierre van Ryneveld)

MY EXPERIENCE WITH THE CELL-C TECHNICIAN
He said to me that my specific location in Pierre van Ryneveld (close to hertzog & kirkness ave), is too far from the major data tower in that area which is at the Pierre van Ryneveld center (close to the spar).

There is however a tower about 100meters from me, but that tower has not been activated for data yet, and although fully installed, they will only activate it for data maybe end of FEB 2011, after their usual tests and procedures.

In lyttleton manor the signal strength was around -86db, and he says to get a stable highspeed connection the connection must be -80db or better. (less negative number is better).
I demonstrated the disconnect problem for him on the black stick, and he said he will report the tower in question.

The funny thing is that I now seem to get a stable connection here in Lyttleton with the white stick, with the forced WCDMA ONLY setting.

I also remain sceptical that my main problem is signal in Pierre van Ryneveld. I will go and proof my theory by going to run an extensive test from the coffee shop there by the spar. If the black stick still disconnects from there, but the white stick runs stable, then I think I have proven that there is some INHERENT PROBLEM with the black stick. If neither stick can download 300MB without disconnect from there, it shows a different kind of tower problem.

Basically the technician explained that there are two things that can go wrong with your tower. The one problem is related to your distance and angle from it - and the terrain - in other words - signal.

The second problem is the CAPACITY ON THE TOWER. Essentially its own uplink capacity to the rest of the network. If a tower finds itself getting too much data demand, it will just start to disconnect people from it.

Anyways, hope this helps some people. I will keep posting with what I learn.
 
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