Cool Idea's - 3 week install time??

[Deadmanza]

Hi All,

So moving in a few days and went with CI as my ISP on Vumatel fibre.

They are telling me 2 - 3 weeks for installation???

Anyone on coll ideas that can give me rough install time frames you experienced?

 

[ekske1]

Hi All,

So moving in a few days and went with CI as my ISP on Vumatel fibre.

They are telling me 2 - 3 weeks for installation???

Anyone on coll ideas that can give me rough install time frames you experienced?

Depends on the turnaround from the SP. With OS and CrystalWeb it also was within 2-3 weeks, it is not as if they can fast-forward, stop or start installation queues. Of course I left CW for CiSP last year already..

 

[Deadmanza]

Depends on the turnaround from the SP. With OS and CrystalWeb it also was within 2-3 weeks, it is not as if they can fast-forward, stop or start installation queues. Of course I left CW for CiSP last year already..

Sigh that is sad news
Gonna have to do PoE league start on LTE

 

[ekske1]

Sigh that is sad news
Gonna have to do PoE league start on LTE

Just don't start a LTE contract [esp. with telkom]

 

[Deadmanza]

Just don't start a LTE contract [esp. with telkom]

Nah will get a month to month one from Webafrica or AH.

 

[ChasI]

Cool Ideas told me 2 or 3 days because I have Openserve fibre installed already and my router is compatible.
Bad advice!!! WebAfrica cancelled my Openserve line on 1 February so I am waiting 32 days for a new CPE / ONT to be installed. Crazy process by Openserve when I had a working line.

 

[ekske1]

Cool Ideas told me 2 or 3 days because I have Openserve fibre installed already and my router is compatible.
Bad advice!!! WebAfrica cancelled my Openserve line on 1 February so I am waiting 32 days for a new CPE / ONT to be installed. Crazy process by Openserve when I had a working line.

OS has a rather bad system and portal in place. I had to wait about 14 days while CiSP tried to capture my line from the holding pool after CW transferred it there. However with recent CW events I have to wonder now if it was not more to do with CW..

 

[cavedog]

Cool Ideas told me 2 or 3 days because I have Openserve fibre installed already and my router is compatible.
Bad advice!!! WebAfrica cancelled my Openserve line on 1 February so I am waiting 32 days for a new CPE / ONT to be installed. Crazy process by Openserve when I had a working line.

You should totally fight wenafrica on this because now you have to trigger a new install. Lucky CISP does not charge for installation otherwise you had to fork out R2850 for install.'Which is usually R2300 for install and R550 for activation.

Once you have a line installed and you cancel with your current ISP and you don't owe them anything they have to release the line to the holding pool or you just going to keep on paying for installation every time you switch ISP.

 

[elonthism]

Hi All,

So moving in a few days and went with CI as my ISP on Vumatel fibre.

They are telling me 2 - 3 weeks for installation???

Anyone on coll ideas that can give me rough install time frames you experienced?

Yip, that's about right. I waited I think exactly 3 weeks. During this time nobody will contact you. You must follow up yourself. After week one, I was told that I can't expect much movement before week two. After week two I was told that OpenServe had "failed my location". Their words. On week three a contractor for OpenServe installed his little black box and littler white box. I called CISP to give them a number written on the box's box. Next day I received the overnight express router from CISP.

 

[Deadmanza]

Just an update my install is scheduled for this Saturday !!!!!!!
Super happy!

 

[Deadmanza]

Ok they bumped it to Monday, still happy.

Unless they bump it again

 

[Deadmanza]

Installed and fully operational.
VERY pleased with how this went down.
Hats off to Vumatel and Cool Ideas!

 

[StoneCold]

Welc

Installed and fully operational.
VERY pleased with how this went down.
Hats off to Vumatel and Cool Ideas!

Welcome to the CISP family!