Cool Ideas Fibre ISP – Feedback Thread 2

image132

Expert Member
Joined
Apr 3, 2010
Messages
1,136
Twitch is buffering constantly for me too. Cape Town, Octotel. You guys aren't alone.

*EDIT

100/25



This is probably why
 
Last edited:

Nicholas Lisse

Well-Known Member
Joined
Apr 27, 2016
Messages
325
CISP has been extremely disappointing as of late.

Paying for a 100MB line but rarely get anything over 25-30MB.

Tonight I’m down to less than 1MB.

When you log a complaint, you are made to jump through 6 hoops, provide stool and DNA samples and not have any of the issues resolved.

Think it’s time to move.
 

F1ve_Claw

Expert Member
Joined
Mar 18, 2010
Messages
1,000
Seems to be an international issue. My local is flying, but international is basically dead.
 

zappyza

New Member
Joined
Jan 16, 2015
Messages
8
@PBCool any issues that you are aware of on Octotel in Strand, Western Cape?
My PPPOE session keeps dropping every 5 minutes.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,529
Just to touch base on last nights outage, there was a longhaul fibre break on the fibreco route between Cape Town and Johannesburg.
This affected both our international to London from Johannesburg, we were then hauling the international ourselves in fail-over. We then turned up transit in Johannesburg to alleviate saturation on our 2nd longhaul path.

The new carrier to London has scheduled changes to put us on redundant longhauls, which is what we agreed to originally. So this shouldn't really occur again, unless there is an undersea cable break.
 
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