- Jan 11, 2016
Hi There, if your line was requested to be released at the end of the month we would have done so via the OS portal, once this is done there is no way to change it aside from a manual process via our SDM which can take days/weeks/months depending on OS availability.@TheRoDent / @PBCool , kindly assist. I am not getting any traction on releasing my line into the pool. I know the OS process is not as simple as it should be. I was told Talisha would be able to assist, but I have not received a single reply from her, despite daily follow-up emails, phone calls and a promise from a colleague that I would be contacted before COB 2 days ago.