Cool Ideas Fibre ISP – Feedback Thread 2

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,092
Anyone else having bad ping and service to youtube and/or other services? Twitch runs no problem at 1080p60 but i can barely run 720p on youtube.

Here is a trace route:

Tracing route to youtube.com [216.58.223.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 114 ms 190 ms 4 ms u6t-cust.coolideas.co.za [154.0.0.245]
3 123 ms 202 ms 20 ms uwy-cust.coolideas.co.za [154.0.4.162]
4 136 ms 198 ms 20 ms 154.0.1.33
5 87 ms 212 ms 20 ms c6h-backbone.coolideas.co.za [154.0.1.233]
6 124 ms 17 ms 187 ms u139-cust.coolideas.co.za [154.0.5.133]
7 108 ms 202 ms 189 ms google.jinx.net.za [196.223.14.41]
8 96 ms 193 ms 19 ms 74.125.245.209
9 34 ms 20 ms 20 ms 172.253.65.255
10 32 ms 186 ms 19 ms jnb02s01-in-f14.1e100.net [216.58.223.142]

Trace complete.

having extremely hig pings to a friends server, so its not just youtube it seems.

I'm on Frog Foot in Burgundy Estate.
Your first hop is terrible. something wrong there youtube fine here

My result for you below

703459
 

Loppas

Well-Known Member
Joined
Dec 16, 2014
Messages
466
@PBCool

I'm trying to watch streams on mixer and it keeps buffering. Heres a trace to the source:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |    4 |    4 |    2 |    3 |    6 |    6 |
|                         102.132.175.109 -    0 |    4 |    4 |    1 |    1 |    2 |    1 |
|                              154.0.1.13 -    0 |    4 |    4 |    1 |    1 |    3 |    1 |
|                             154.0.4.174 -    0 |    4 |    4 |    1 |    1 |    4 |    1 |
|                 jfk1.decixny.fastly.net -    0 |    4 |    4 |  190 |  191 |  195 |  190 |
|                            151.101.62.2 -    0 |    4 |    4 |  190 |  191 |  195 |  191 |
|________________________________________________|______|______|______|______|______|______|
When i switched over to a VPN to sao paulo or EU speeds were fine. Not sure why its trying to pull the stream from NY in the first place.

Edit:

Ran an mtr for an extended period and there doesn't appear to be any packetloss and the latency is pretty stable contrary to the worst readings on here.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 | 1007 | 1007 |    0 |    0 |   18 |    0 |
|                           102.132.248.1 -    0 | 1007 | 1007 |    2 |    4 |  104 |   17 |
|                         102.132.175.109 -    0 | 1007 | 1007 |    0 |    0 |   18 |    1 |
|                              154.0.1.13 -    1 | 1003 | 1002 |    1 |    1 |  130 |    1 |
|                uxa-cust.coolideas.co.za -    0 | 1007 | 1007 |    1 |    1 |  116 |    1 |
|                 jfk1.decixny.fastly.net -    0 | 1007 | 1007 |  190 |  190 |  311 |  190 |
|                            151.101.62.2 -    0 | 1007 | 1007 |  190 |  190 |  296 |  190 |
|________________________________________________|______|______|______|______|______|______|
 
Last edited:

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,092
@PBCool

I'm trying to watch streams on mixer and it keeps buffering. Heres a trace to the source:

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |    4 |    4 |    2 |    3 |    6 |    6 |
|                         102.132.175.109 -    0 |    4 |    4 |    1 |    1 |    2 |    1 |
|                              154.0.1.13 -    0 |    4 |    4 |    1 |    1 |    3 |    1 |
|                             154.0.4.174 -    0 |    4 |    4 |    1 |    1 |    4 |    1 |
|                 jfk1.decixny.fastly.net -    0 |    4 |    4 |  190 |  191 |  195 |  190 |
|                            151.101.62.2 -    0 |    4 |    4 |  190 |  191 |  195 |  191 |
|________________________________________________|______|______|______|______|______|______|
When i switched over to a VPN to sao paulo or EU speeds were fine. Not sure why its trying to pull the stream from NY in the first place.
Do around 1000 packets in a MTR.
 

recre8

Senior Member
Joined
Jan 14, 2010
Messages
860
Internet acting real weird in CPT area, also FF
Also here. Cool Ideas on Frogfoot Burgundy. My Overwatch ping is a steady 220ms where it was normally around 165ms. Also seeing lots of packet loss. Other issues noticed is with streaming from Youtube and Facebook.

MTR for Overwatch europe server 185.60.112.157

703579
 
Last edited:

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,435
Also here. Cool Ideas on Frogfoot Burgundy. My Overwatch ping is a steady 220ms where it was normally around 165ms. Also seeing lots of packet loss. Other issues noticed is with streaming from Youtube and Facebook.

MTR for Overwatch europe server 185.60.112.157

View attachment 703579
Yours doesn't look as bad, your average ping to London is 156, but might be worth running it for a bit longer.
 

recre8

Senior Member
Joined
Jan 14, 2010
Messages
860
Yours doesn't look as bad, your average ping to London is 156, but might be worth running it for a bit longer.
Thank @PBCool. I'll try to capture another MTR tonight it's still slow. Coincidentally, the problem started on Wednesday 21 Aug, the same day in which Frogfoot performed maintenance on the area's fibre from 21h to 07h - although I noticed the higher ping already just before the fibre went down .
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,435
Thank @PBCool. I'll try to capture another MTR tonight it's still slow. Coincidentally, the problem started on Wednesday 21 Aug, the same day in which Frogfoot performed maintenance on the area's fibre from 21h to 07h - although I noticed the higher ping already just before the fibre went down .
Log it for me and Ill chase FF for some feedback.
 

djsadie

Active Member
Joined
Dec 14, 2014
Messages
53
@PBCool -

Ticket #COOL-20190821-296275 ... no feedback, only empty promises that someone will actually get in contact with me from the support team. Very disappointed.

Will you please light some fire on your side amongst the support team?

Thanks.
 

TheRoDent

Expert Member
Joined
Aug 6, 2003
Messages
3,543
@PBCool -

Ticket #COOL-20190821-296275 ... no feedback, only empty promises that someone will actually get in contact with me from the support team. Very disappointed.

Will you please light some fire on your side amongst the support team?

Thanks.
sensornet.info is simply not reachable from anywhere. I have tried from the UK, from different providers, from a telkom mobile connection.

I am afraid the issue is with sensornet, not us.
 

MDE

Expert Member
Joined
May 18, 2009
Messages
1,739
sensornet.info is simply not reachable from anywhere. I have tried from the UK, from different providers, from a telkom mobile connection.

I am afraid the issue is with sensornet, not us.
editted...
 

x7razor

Active Member
Joined
Sep 20, 2014
Messages
60
now lets see what is going to happen month end not paying for this shitty service anymore
 

Shpongle

Well-Known Member
Joined
Dec 5, 2010
Messages
146
Also here. Cool Ideas on Frogfoot Burgundy. My Overwatch ping is a steady 220ms where it was normally around 165ms. Also seeing lots of packet loss. Other issues noticed is with streaming from Youtube and Facebook.

MTR for Overwatch europe server 185.60.112.157

View attachment 703579
Same here, on the Frogfoot network in Tokai and have been experiencing streaming issues for a few days now. Hydrohosting can't maintain a decent stream and drops out every few minutes, youtube and facebook are also very slow to respond.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,435
wtf can't even stream properly even afrihost given me better service when i was on adsl should never have went with cisp just a load of hype for nothing not gonna pay for this **** anymore do what you want now stopping the debit order tomorrow
Can you let me know what you are trying to stream?
 

Eidan

Member
Joined
Jul 26, 2019
Messages
10
Internet been screwed past 2 days on FrogFoot cpt, Things like youtube and netflix are working decently but trying to play games are impossible, Ping shows fine in game but i expierence a constant stuttering as if i have 50 percent packetloss. Having this performance to both eu/za servers. (#COOL-20190822-296944 ) Please chase frogfoot about this... Tracert to Dota 2 europe west server below.

eu west.PNG
 

wir

Well-Known Member
Joined
Mar 11, 2008
Messages
112
Also having slow speeds today:


Similar results on speedtest.net.

On frogfoot network, Bloemfontein.
(#E: #COOL-20190823-297270)
 
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