Cool Ideas Fibre ISP – Feedback Thread 2

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,221
Check to 1.1.1.1 again for me?

DNS should be resolved shortly as well.
Hi Paul, sorry I was out for the rest of the afternoon.
I just checked and everything seems back to normal again, Thank you!

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |    6 |    6 |    2 |    2 |    2 |    2 |
|                         102.132.175.109 -    0 |    6 |    6 |    1 |    1 |    1 |    1 |
|                              154.0.1.13 -    0 |    6 |    6 |    1 |    1 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    1 |    1 |
|                             154.0.4.122 -    0 |    6 |    6 |  140 |  140 |  141 |  140 |
|ge-0-1-0-69.peering2.hex67.lon4.coreix.net -    0 |    6 |    6 |  141 |  141 |  142 |  141 |
|        xe-5-1.edge4.enf.lon5.coreix.net -    0 |    6 |    6 |  141 |  141 |  142 |  141 |
|        85.13.221.178.reverse.coreix.net -    0 |    6 |    6 |  141 |  141 |  142 |  141 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |    4 |    4 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |    4 |    4 |    2 |    2 |    3 |    2 |
|                         102.132.175.109 -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|                              154.0.1.13 -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|                 cloudflare.ixp.capetown -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|                         one.one.one.one -    0 |    4 |    4 |    1 |    1 |    1 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |   13 |   13 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |   13 |   13 |    2 |    6 |   56 |    2 |
|                         102.132.175.109 -    0 |   13 |   13 |    1 |    1 |    1 |    1 |
|                              154.0.1.13 -    0 |   13 |   13 |    1 |    1 |    1 |    1 |
|                        cdns1.cisp.co.za -    0 |   13 |   13 |    1 |    1 |    1 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |    7 |    7 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |    7 |    7 |    2 |    2 |    3 |    2 |
|                         102.132.175.109 -    0 |    7 |    7 |    1 |    1 |    1 |    1 |
|                              154.0.1.13 -    0 |    7 |    7 |    1 |    1 |    1 |    1 |
|                       cache2.cisp.co.za -    0 |    7 |    7 |    1 |    1 |    2 |    1 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |   11 |   11 |    0 |    0 |    0 |    0 |
|                           102.132.248.1 -    0 |   11 |   11 |    2 |    5 |   14 |    3 |
|                         102.132.175.109 -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|                              154.0.1.13 -    0 |   11 |   11 |    1 |    1 |    1 |    1 |
|                vox-cpt4-r17.1.vox.co.za -    0 |   11 |   11 |    1 |    1 |    3 |    3 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,351
So COOL-20190515-266891 has now been open 6 days without any response. Problem has long since resolved itself, anyone waited longer than 6 days or am I the record holder?
Yes, 7 days, then I cancelled my account and moved elsewhere. Pity to see this is still happening, I hoped things would improve.
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
512
International speeds are not great for me either. Thankfully the proxy allows usage of the internet outside of ZA.

CoreIX no proxy vs proxy

1558460719068.png 1558460831375.png
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,696
@PBCool
Octotel 100/25 Cape Gate
Please tell me that I am not being throttled by someone, or there is massive congestion again. Perhaps the rain last night got into the manholes?
Single and multithread to Coreix London
Speedtest over lan, nothing else connected.
Have you tried testing with the proxy?
 

blunt

Expert Member
Joined
May 1, 2006
Messages
2,449
Yes, 7 days, then I cancelled my account and moved elsewhere. Pity to see this is still happening, I hoped things would improve.
I'm still not at the point where it's worth moving. MTN are pretty solid as a fibre provider so the problems have been few and far between. Recently I've had 2 or 3 occurrences of latency issues where previously it's been almost a year of smooth sailing, so I haven't had to deal with CISP support much. If I had to deal with support often it'd probably drive me away.
 

joeline

Well-Known Member
Joined
Oct 30, 2013
Messages
331
Have you tried testing with the proxy?
@PBCool

I use an android box, there is no option to enter proxy under lan, only under wifi. Also, I do not use the browser to stream, but an app. I have had perfect streaming for more than a month now, so the problem is not with the box or the app.
This is a speedtest I did this afternoon, then there was no problem with the download.


Edited. 10:15 pm and speed is back to normal, buffering stopped.
 

Attachments

Last edited:

John Tempus

Expert Member
Joined
Aug 8, 2017
Messages
2,655
Did CISP change routing yet again sometime last night ?

My usual ping to my US east server was at a stable 215ms now it shot up to 315ms.

Is this something that will keep happening every day ? Since about 2 months back this keeps happening either every day or every second day at night time in most cases.

Also the london ping have gone from 145ms to 165ms for over a week now.

Seems we are on higher latency paths now to US and EU.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,696
I'm still not at the point where it's worth moving. MTN are pretty solid as a fibre provider so the problems have been few and far between. Recently I've had 2 or 3 occurrences of latency issues where previously it's been almost a year of smooth sailing, so I haven't had to deal with CISP support much. If I had to deal with support often it'd probably drive me away.
I've escalated your ticket, the support manager is investigating why it was missed by a team leader.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,696
Did CISP change routing yet again sometime last night ?

My usual ping to my US east server was at a stable 215ms now it shot up to 315ms.

Is this something that will keep happening every day ? Since about 2 months back this keeps happening either every day or every second day at night time in most cases.

Also the london ping have gone from 145ms to 165ms for over a week now.

Seems we are on higher latency paths now to US and EU.
We have implemented a new NLD route to London, but this was fixed yesterday. Do you have an example trace for me?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,696
@PBCool

I use an android box, there is no option to enter proxy under lan, only under wifi. Also, I do not use the browser to stream, but an app. I have had perfect streaming for more than a month now, so the problem is not with the box or the app.
This is a speedtest I did this afternoon, then there was no problem with the download.


Edited. 10:15 pm and speed is back to normal, buffering stopped.
I mean just doing a Speedtest using your desktop and the proxy.
 

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
8,723
@PBCool

Another one still broken:
Code:
% mtr beacon.enetworks.net --report-wide --show-ips
Start: 2019-05-22T07:49:36+0200
HOST: outlawstar                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.lan (192.168.241.1)                               0.0%    10    0.2   0.2   0.2   0.2   0.0
  2.|-- 155.93.246.1                                             0.0%    10    3.5   7.2   2.3  16.1   4.6
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)               0.0%    10    1.1   1.1   1.0   1.1   0.0
  4.|-- c6h-backbone.coolideas.co.za (154.0.1.233)               0.0%    10   16.5  16.5  16.4  16.6   0.0
  5.|-- u12c-cust.coolideas.co.za (154.0.5.100)                  0.0%    10   16.8  16.8  16.8  16.9   0.1
  6.|-- c5a-backbone.coolideas.co.za (154.0.1.190)               0.0%    10   29.1  29.7  29.0  35.2   1.9
  7.|-- uuu-cust.coolideas.co.za (154.0.4.86)                    0.0%    10   27.2  27.2  27.2  27.4   0.1
  8.|-- uu5-cust.coolideas.co.za (154.0.4.61)                    0.0%    10   29.4  29.3  29.3  29.6   0.1
  9.|-- enetworks.dinx.net.za (196.223.30.37)                    0.0%    10   26.8  27.8  26.7  32.8   2.3
10.|-- cr2-dbn-edc2-g0-1-vl1600.enetworks.net (41.77.156.22)    0.0%    10   26.7  33.3  26.6  86.3  18.7
11.|-- gt-tiso-cr2-gi0-0-5-3008.enetworks.net (45.220.131.193)  0.0%    10   26.7  27.6  26.5  31.8   2.1
12.|-- beacon.enetworks.net (45.220.128.9)                      0.0%    10   26.6  32.6  26.6  68.9  13.7
Screenshot at 2019-05-22 07-51-50.png
 

Tinuva

The Magician
Joined
Feb 10, 2005
Messages
8,723
@PBCool

Another one:

Code:
% mtr 105.184.160.211 --report-wide --show-ips
Start: 2019-05-22T07:56:11+0200
HOST: outlawstar                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.lan (192.168.241.1)                           0.0%    10    0.2   0.2   0.2   0.3   0.0
  2.|-- 155.93.246.1                                         0.0%    10    2.4   4.8   2.4  20.6   5.6
  3.|-- c3h-backbone.coolideas.co.za (154.0.1.125)           0.0%    10    1.2   1.2   1.1   1.3   0.0
  4.|-- c6h-backbone.coolideas.co.za (154.0.1.233)           0.0%    10   16.6  16.6  16.5  16.7   0.0
  5.|-- c3u-backbone.coolideas.co.za (154.0.1.138)           0.0%    10   16.6  16.6  16.6  16.7   0.1
  6.|-- 197.96.214.112                                       0.0%    10   18.2  21.0  17.9  29.0   3.8
  7.|-- 196.26.0.130                                         0.0%    10   17.2  22.4  17.1  69.3  16.5
  8.|-- telkom-internet.ixp.joburg (196.60.8.241)            0.0%    10   17.9  17.8  17.5  18.0   0.2
  9.|-- 105-187-252-97.ti-sen.telkomsa.net (105.187.252.97)  0.0%    10   19.7  19.3  19.1  19.7   0.2
 10.|-- ipc-aggr-2.north.telkomsa.net (105.228.0.14)         0.0%    10   19.5  19.9  19.3  21.6   0.7
 11.|-- ???                                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- wwg-ip-bb-1.south.dsl.telkomsa.net (105.184.160.1)  60.0%    10  7956. 7950. 7923. 7963.  18.2
 13.|-- ???                                                 100.0    10    0.0   0.0   0.0   0.0   0.0
 

waylander

Expert Member
Joined
May 15, 2013
Messages
3,575
Does CISP have any gaming proxy?
Games generally use UDP which means they send packets and don't care about whether the server received them, so retransmits don't happen and you experience packet loss the same whether on a proxy or directly to the server. Remember the proxy just lowers the TCP retransmit throughput loss, if no packets are retransmitted there can be no improvement.
 

Slinetpixel

Active Member
Joined
May 10, 2016
Messages
88
Minimal packet loss on all fronts. Abysmal international performance without the proxy.


############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.172 ms 325/71472 (0.45%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.197 ms 35/71602 (0.049%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.171 ms 0/71602 (0%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.192 ms 272/72607 (0.37%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 7.2 ms
Download: 90.07 Mbit/s
Upload: 51.07 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.721 ms
Download: 89.29 Mbit/s
Upload: 48.36 Mbit/s

############## Randburg - Cool Ideas Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 6591 --secure
Ping: 5.685 ms
Download: 86.88 Mbit/s
Upload: 51.28 Mbit/s
############## Randburg - Cool Ideas Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 6591 --secure --single
Ping: 5.874 ms
Download: 88.33 Mbit/s
Upload: 47.16 Mbit/s

############## Cape Town - Cool Ideas Multi
speedtest-cli --simple --server 20912 --secure
Ping: 25.21 ms
Download: 86.24 Mbit/s
Upload: 51.85 Mbit/s
############## Cape Town - Cool Ideas Single
speedtest-cli --simple --server 20912 --secure --single
Ping: 25.154 ms
Download: 73.17 Mbit/s
Upload: 45.86 Mbit/s

############## Cape Town - Cool Ideas Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 20912 --secure
Ping: 25.512 ms
Download: 87.76 Mbit/s
Upload: 51.34 Mbit/s
############## Cape Town - Cool Ideas Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 20912 --secure --single
Ping: 24.724 ms
Download: 88.27 Mbit/s
Upload: 43.69 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 190.313 ms
Download: 26.18 Mbit/s
Upload: 21.37 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 162.991 ms
Download: 9.08 Mbit/s
Upload: 4.77 Mbit/s

############## London - Coreix Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 8066 --secure
Ping: 162.815 ms
Download: 79.81 Mbit/s
Upload: 49.95 Mbit/s
############## London - Coreix Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 8066 --secure --single
Ping: 163.155 ms
Download: 74.48 Mbit/s
Upload: 12.63 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 191.663 ms
Download: 47.71 Mbit/s
Upload: 37.75 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.202 ms
Download: 9.81 Mbit/s
Upload: 8.04 Mbit/s

############## London - Vodafone UK Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 2789 --secure
Ping: 164.369 ms
Download: 70.00 Mbit/s
Upload: 47.44 Mbit/s
############## London - Vodafone UK Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 2789 --secure --single
Ping: 164.261 ms
Download: 34.81 Mbit/s
Upload: 8.69 Mbit/s

############## London - Spitfire Network Services Multi
speedtest-cli --simple --server 11123 --secure
Ping: 190.657 ms
Download: 33.44 Mbit/s
Upload: 40.92 Mbit/s
############## London - Spitfire Network Services Single
speedtest-cli --simple --server 11123 --secure --single
Ping: 163.726 ms
Download: 6.09 Mbit/s
Upload: 12.48 Mbit/s

############## London - Spitfire Network Services Multi With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 11123 --secure
Ping: 163.371 ms
Download: 38.65 Mbit/s
Upload: 48.49 Mbit/s
############## London - Spitfire Network Services Single With Proxy
http_proxy=stuprx01.cisp.co.za:3128 speedtest-cli --simple --server 11123 --secure --single
Ping: 163.239 ms
Download: 25.40 Mbit/s
Upload: 12.88 Mbit/s
 
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