Cool Ideas Fibre ISP – Feedback Thread 2

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furpile

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Hi @PBCool and @TheRoDent, can one of you guys please have a look at this again. Everything on your side seems to be correct but I still cannot connect. Can only test on the line when I get home after 4pm.
Hi @PBCool and @TheRoDent please assist. My line is still not working. Seems to be an issue on Vodacom's side. It took them a week to activate the line and now it is almost another week and I still cannot log on. Phoned support twice today and promised feedback but still nothing. If it is not fixed now I will have to wait until next week again. Would like to use the fibre this weekend please.
 

furpile

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Hi @PBCool and @TheRoDent please assist. My line is still not working. Seems to be an issue on Vodacom's side. It took them a week to activate the line and now it is almost another week and I still cannot log on. Phoned support twice today and promised feedback but still nothing. If it is not fixed now I will have to wait until next week again. Would like to use the fibre this weekend please.
I have just been informed by support that my areais not active yet because it has not been configure by Vodacom. Despite the fact that my line was installed 2 weeks ago, and activated by Vodacom last weekend. Not sure how this is possible? Some people in my area are definitely live with Vodacom as the ISP.
 

image132

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@PBCool Do Octotel work on the weekend or am I waiting till monday?

Octotel of course didn't phone me and they don't answer their phones.
 

MDE

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@PBCool Do Octotel work on the weekend or am I waiting till monday?

Octotel of course didn't phone me and they don't answer their phones.
You log the issue with CISP they pass it to Octotel :) When I had a line issue it was sorted on a weekend. ( 24hrs turnaround time )
 

image132

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You log the issue with CISP they pass it to Octotel :) When I had a line issue it was sorted on a weekend. ( 24hrs turnaround time )
Yeah I logged it with CISP. They got back to me within the hour and logged it with Octotel. Octotel were supposed to call me at 3 and when I tried to call them at 4 no one answered their phone.

I'll pray for a phone call tomorrow I guess. Thanks for the info MDE.
 

ZyborgRSA

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Mar 24, 2018
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You log the issue with CISP they pass it to Octotel :) When I had a line issue it was sorted on a weekend. ( 24hrs turnaround time )
Yea, even on Vumatel they're pretty good. Had an issue on the Friday, Saturday morning an outsourced technician rocked up, was fixed by lunch. Was very chuffed.
 

ghostRgg

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Disconnected again to Blizzard EU for Overwatch. It seems to be a reoccurring issue every night.
 

PBCool

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Disconnected again to Blizzard EU for Overwatch. It seems to be a reoccurring issue every night.
NLD dropped again last night, will make some changes to use the alternative path as primary.
 

PBCool

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NLD (DFA) JHB - DBN affected The technicians will be replacing the congested joint inside hand hole *****" along route ****** Cable *. The current joint is causing flaps and outages during office hours due to route build and fault localization activities.

Explains some of it.
 

TheRoDent

Cool Ideas Rep
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Hi @PBCool and @TheRoDent please assist. My line is still not working. Seems to be an issue on Vodacom's side. It took them a week to activate the line and now it is almost another week and I still cannot log on. Phoned support twice today and promised feedback but still nothing. If it is not fixed now I will have to wait until next week again. Would like to use the fibre this weekend please.
I have asked the team to escalate with VC yet again. Having so much trouble with getting VC to do anything.
 

ghostRgg

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NLD (DFA) JHB - DBN affected The technicians will be replacing the congested joint inside hand hole *****" along route ****** Cable *. The current joint is causing flaps and outages during office hours due to route build and fault localization activities.

Explains some of it.
Thank you for the chances and updates! Will continue to monitor :)
 

Radioboy

Senior Member
Joined
Apr 12, 2013
Messages
668
Anyone else having issues staying connected to Blizzard EU ? Fourways ; SADV

Blizzard Looking-glass reporting 20% / 25% packet loss.
Code:
TRACEROUTE:
traceroute to 102.132.129.186 (102.132.129.186), 15 hops max, 60 byte packets
1  Blizzard Blizzard  0.305 ms  0.301 ms  0.302 ms
2  37.244.24.130 (37.244.24.130)  0.506 ms  0.560 ms  0.654 ms
3  Blizzard Blizzard  1.444 ms  1.504 ms  1.589 ms
4  137.221.66.42 (137.221.66.42)  1.155 ms  1.170 ms  1.172 ms
5  137.221.78.70 (137.221.78.70)  6.902 ms  6.920 ms  6.923 ms
6  137.221.65.90 (137.221.65.90)  6.758 ms  6.716 ms  6.702 ms
7  137.221.79.32 (137.221.79.32)  6.880 ms  6.892 ms  6.868 ms
8  195.66.227.27 (195.66.227.27)  7.315 ms  7.327 ms  7.356 ms
9  195.66.239.27 (195.66.239.27)  11.030 ms  10.903 ms  10.919 ms
10  uzh-cust.coolideas.co.za (154.0.4.253)  174.871 ms  174.662 ms  174.660 ms
11  uyd-cust.coolideas.co.za (154.0.4.213)  174.758 ms  174.511 ms *
12  * * *
13  * 102.132.129.186 (102.132.129.186)  176.790 ms  176.772 ms


21/09/2019 10:46:33 UTC
--------------------

TRACEROUTE:
traceroute to 102.132.129.186 (102.132.129.186), 15 hops max, 60 byte packets
1  Blizzard Blizzard  0.348 ms  0.331 ms  0.329 ms
2  37.244.25.2 (37.244.25.2)  1.635 ms  1.642 ms  1.639 ms
3  Blizzard Blizzard  1.405 ms  1.566 ms  2.018 ms
4  137.221.66.36 (137.221.66.36)  1.171 ms  1.179 ms  1.197 ms
5  137.221.77.72 (137.221.77.72)  7.525 ms  7.544 ms  7.544 ms
6  137.221.65.19 (137.221.65.19)  7.378 ms  11.779 ms  11.717 ms
7  137.221.79.34 (137.221.79.34)  39.894 ms  39.911 ms  39.908 ms
8  195.66.227.27 (195.66.227.27)  7.914 ms  7.921 ms  7.917 ms
9  195.66.239.27 (195.66.239.27)  11.681 ms  11.665 ms  11.396 ms
10  uzd-cust.coolideas.co.za (154.0.4.249)  175.438 ms  176.106 ms  180.037 ms
11  uyd-cust.coolideas.co.za (154.0.4.213)  180.160 ms  175.479 ms *
12  * * *
13  * * *
14  * * *
15  * 102.132.129.186 (102.132.129.186)  177.709 ms  177.675 ms


21/09/2019 10:46:33 UTC
--------------------

PING:
PING 102.132.129.186 (102.132.129.186) 56(84) bytes of data.
64 bytes from 102.132.129.186: icmp_seq=1 ttl=54 time=177 ms
64 bytes from 102.132.129.186: icmp_seq=2 ttl=54 time=176 ms
64 bytes from 102.132.129.186: icmp_seq=4 ttl=54 time=176 ms

--- 102.132.129.186 ping statistics ---
4 packets transmitted, 3 received, 25% packet loss, time 2998ms
rtt min/avg/max/mdev = 176.709/176.874/177.063/0.372 ms


21/09/2019 10:46:33 UTC
--------------------

PING:
PING 102.132.129.186 (102.132.129.186) 56(84) bytes of data.
64 bytes from 102.132.129.186: icmp_seq=1 ttl=54 time=177 ms
64 bytes from 102.132.129.186: icmp_seq=2 ttl=54 time=177 ms
64 bytes from 102.132.129.186: icmp_seq=3 ttl=54 time=177 ms
64 bytes from 102.132.129.186: icmp_seq=4 ttl=54 time=177 ms

--- 102.132.129.186 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 177.425/177.550/177.647/0.525 ms


21/09/2019 10:46:34 UTC
--------------------

MTR:
Start: Sat Sep 21 10:46:33 2019 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.3   0.0
  2.|-- 37.244.24.130                             0.0%    10    0.4   0.5   0.4   0.8   0.0
  3.|-- Blizzard                           0.0%    10    1.3   1.7   1.1   6.0   1.5
  4.|-- 137.221.66.42                             0.0%    10    1.0  11.7   0.9  96.3  29.8
  5.|-- 137.221.78.70                             0.0%    10    6.7   7.8   6.7  17.3   3.3
  6.|-- 137.221.65.90                             0.0%    10    6.9   6.7   6.6   6.9   0.0
  7.|-- 137.221.79.32                             0.0%    10    6.9  10.3   6.8  39.5  10.3
  8.|-- 195.66.227.27                             0.0%    10    7.2   7.2   7.1   7.3   0.0
  9.|-- 195.66.239.27                            20.0%    10   10.7  10.7  10.5  10.8   0.0
10.|-- uzh-cust.coolideas.co.za                  0.0%    10  174.5 174.5 173.8 175.1   0.0
11.|-- uyd-cust.coolideas.co.za                 20.0%    10  174.6 174.7 174.5 174.9   0.0
12.|-- 102.132.129.186                          10.0%    10  182.8 178.0 175.8 182.8   2.6


21/09/2019 10:46:33 UTC
--------------------

MTR:
Start: Sat Sep 21 10:46:34 2019 Blizzard  1.|-- Blizzard               0.0%    10    0.3   0.3   0.3   0.4   0.0
  2.|-- 37.244.25.2               0.0%    10    0.6   0.7   0.5   1.1   0.0
  3.|-- Blizzard           0.0%    10    1.0   1.2   0.9   1.4   0.0
  4.|-- 137.221.66.36             0.0%    10    1.2   1.2   1.0   1.6   0.0
  5.|-- 137.221.77.72             0.0%    10    8.2   9.4   7.4  25.4   5.6
  6.|-- 137.221.65.19             0.0%    10    7.7   9.2   7.4  24.4   5.3
  7.|-- 137.221.79.34             0.0%    10    7.6   8.0   7.4  10.7   0.8
  8.|-- 195.66.227.27             0.0%    10    7.9   7.9   7.9   8.1   0.0
  9.|-- 195.66.239.27            10.0%    10   11.4  11.4  11.1  11.7   0.0
10.|-- uzd-cust.coolideas.co.za 10.0%    10  175.4 175.3 175.0 175.4   0.0
11.|-- uyd-cust.coolideas.co.za 20.0%    10  175.4 175.5 175.3 176.0   0.0
12.|-- 102.132.129.186          20.0%    10  177.9 179.6 177.0 195.1   6.3


21/09/2019 10:46:33 UTC
--------------------
 
Last edited:

rash1233

Member
Joined
Sep 6, 2015
Messages
26
Yea international also seems dead for me, can't even do a speed test to an EU server without a latency error.
 
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