Cool Ideas Fibre ISP – Feedback Thread 2

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PBCool

Cool Ideas
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Struggling with twitch big time, anything over 480p buffers every few seconds
Without the proxy or accelerator Twitch on a lossy service will go back to as it was before. It will be back in play shortly.
 

dotdan

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Excuse the rant PBcool. I have had a long day. I am tired. I am really not in the mood to do MTR's and whatnots. I just want something that is consistent and works, just just irritates the living hell out of me....
 

CrypticZA

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@PBCool

Since i posted that ping has come down and is hovering around 175ms (use to be be 164 back in the day), and then it spikes up to 190 and my IND spikes to around 40 in game, with no one on the network.


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 266 | 266 | 0 | 0 | 5 | 1 |
| 155.93.254.1 - 0 | 266 | 266 | 1 | 4 | 91 | 2 |
| 155.93.240.33 - 0 | 266 | 266 | 2 | 4 | 41 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 266 | 266 | 0 | 0 | 5 | 0 |
| cd-backbone.coolideas.co.za - 0 | 266 | 266 | 1 | 1 | 7 | 1 |
| uvu-cust.coolideas.co.za - 0 | 266 | 266 | 144 | 145 | 157 | 145 |
| 195.66.238.234 - 0 | 266 | 266 | 142 | 146 | 210 | 143 |
| ae1-br02-eqld5.as57976.net - 0 | 266 | 266 | 148 | 151 | 248 | 149 |
| et-0-0-2-br02-eqpa4.as57976.net - 1 | 262 | 261 | 149 | 153 | 266 | 151 |
| be2-pe02-eqpa4.as57976.net - 0 | 266 | 266 | 148 | 149 | 164 | 149 |

|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 146 | 146 | 0 | 0 | 3 | 1 |
| 155.93.254.1 - 0 | 146 | 146 | 1 | 5 | 52 | 4 |
| 155.93.240.33 - 0 | 146 | 146 | 1 | 3 | 36 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 146 | 146 | 0 | 0 | 6 | 0 |
| cd-backbone.coolideas.co.za - 1 | 142 | 141 | 1 | 1 | 4 | 1 |
| uvu-cust.coolideas.co.za - 0 | 146 | 146 | 145 | 145 | 151 | 145 |
| 195.66.238.234 - 0 | 146 | 146 | 142 | 145 | 224 | 153 |
| ae1-br01-eqld5.as57976.net - 0 | 146 | 146 | 151 | 154 | 204 | 152 |
| et-0-0-2-br02-eqam1.as57976.net - 1 | 142 | 141 | 147 | 153 | 306 | 148 |
| et-0-0-67-pe01-eqam1.as57976.net - 1 | 142 | 141 | 147 | 150 | 201 | 148 |
| 185.60.112.157 - 0 | 146 | 146 | 151 | 152 | 161 | 153 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Trace route from yesterday which i submitted on my ticket:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 358 | 358 | 0 | 0 | 5 | 0 |
| 155.93.254.1 - 0 | 358 | 358 | 1 | 4 | 307 | 21 |
| 155.93.240.33 - 0 | 358 | 358 | 2 | 4 | 29 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 358 | 358 | 0 | 0 | 7 | 1 |
| cd-backbone.coolideas.co.za - 0 | 359 | 359 | 1 | 1 | 25 | 1 |
| cx-backbone.coolideas.co.za - 0 | 359 | 359 | 20 | 77 | 150 | 21 |
| u102-cust.coolideas.co.za - 0 | 358 | 358 | 142 | 155 | 297 | 163 |
| 195.66.226.234 - 0 | 358 | 358 | 148 | 162 | 231 | 170 |
| ae1-br02-eqld5.as57976.net - 0 | 358 | 358 | 149 | 164 | 307 | 170 |
| et-0-0-2-br02-eqpa4.as57976.net - 2 | 334 | 329 | 152 | 184 | 4166 | 171 |
| be2-pe02-eqpa4.as57976.net - 0 | 358 | 358 | 153 | 163 | 175 | 171 |
| 137.221.66.37 - 0 | 358 | 358 | 152 | 164 | 463 | 172 |
| 185.60.115.155 - 18 | 211 | 174 | 170 | 173 | 352 | 172 |

It was doing the same as earlier today where it was hovering at 190ms.

Really annoyed coming home every night to have pretty poor ping which just ruins my game and my mood even further :(
 

Leitmotif

Expert Member
Joined
Aug 21, 2006
Messages
4,058
Now gone from semi-frequent disconnects to frequent disconnects. So much for giving it a shot again, time to buy more prepaid data.
 

PBCool

Cool Ideas
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Excuse the rant PBcool. I have had a long day. I am tired. I am really not in the mood to do MTR's and whatnots. I just want something that is consistent and works, just just irritates the living hell out of me....
I can understand that but you can't assume it's an issue on our side, so an MTR assist in showing where the issue lies.
 

Frankenstein51

Well-Known Member
Joined
Aug 16, 2019
Messages
477
You guys are lucky, I'm sitting without internet that I already paid for, I'm on the pre paid mfiber and on coolideas, they came and replaced my line today as they did a temp fix on Tuesday, since the replacement line I have no internet, did a quick self diagnosis on the router and get "PPPoE dialup failed" error ticket number (#COOL-20190926-315169) I am yet to receive any sort of reply, my token in the meantime runs down, basically having me pay for something I can't use, to say I'm disappointed in customer service is the kindest I can be at this point.
Done the usual of powering the router off and leaving it unplugged for 10/15 mins and rebooted it, same issue.
 

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PBCool

Cool Ideas
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Those having disconnects please post your area and FNO to try get a pattern.
 

PBCool

Cool Ideas
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Jan 11, 2016
Messages
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You guys are lucky, I'm sitting without internet that I already paid for, I'm on the pre paid mfiber and on coolideas, they came and replaced my line today as they did a temp fix on Tuesday, since the replacement line I have no internet, did a quick self diagnosis on the router and get "PPPoE dialup failed" error ticket number (#COOL-20190926-315169) I am yet to receive any sort of reply, my token in the meantime runs down, basically having me pay for something I can't use, to say I'm disappointed in customer service is the kindest I can be at this point.
Done the usual of powering the router off and leaving it unplugged for 10/15 mins and rebooted it, same issue.
There is a Dev issue on Vumatels side, not much we can do unfortunately. I saw this come up on the comms today.
 
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