Cool Ideas Fibre ISP – Feedback Thread 2

[semaphore]

I have unfortunately after a long time with CI, sent my cancellation mail. I cannot continue to pay for an unusable service.

I’m stuck for a while still

 

[semaphore]

Anyone remember this "update" from this morning?

And subsequently nothing further.

 

[WhiteyOP]

So based on your business model, we should see you back with CI soon enough ? As each ISP will have issue/downtime as time roles on.

 

[marine1]

To all the guys that are ranting about this DDos attack and threatening to jump ship: You have officially been whipped by a cowardly keyboard warrior that is now basking in your pain and enjoying every minute of it. If you want to bow down to this little pimpled faced so called warrior then so be it. I for one am prepared to not give him what he wants and I will weather the storm like a proper oke with a pair of fully dropped an mature nads.

Then by logic they should refund everyone for the time it's been down.
There has to be a way to stop this or mitigate the issue.
This is not the first time and I refuse to pay for something I dont receive.

 

[marine1]

Wait... Important question... is PornHub working?

Nope

 

[Sodan]

Fool me once, shame on you. Fool me twice...
We all know that saying.

Do we?

 

[zolly]

Its true, I will also stick around in hopes that such a large scale attack will have them better prepared for next time(hopefully there isnt a next time). If you look at the best ISP's in SA, all the top 5 have been hit over the last few weeks or months. Moving isnt the solution, people are looking for a way to stop feeling angry or frustrated, taking action to leave cool ideas will probably satisfy that feeling for now, until the next issue with the next isp arises, then its back to angry...I trust that Cool Ideas knows what they are doing.

What I find so weird is I'm an internet junky and I look at this situation and go "Okay. Guess I'm going to read a book, go do some training, or hang out with my friends for a while until this **** gets sorted out". I would love to be playing Apex Legends or something else right now, but I can't. Yet there are people here who are ranting like it's going to change things? It's like these people never grew up. Log a complaint and either wait for it be resolved or vote with your wallet. Bitching ain't gonna change anything.

 

[wingnut771]

It works for a bit, then doesnt work for a much longer period - rinse and repeat... Never mind my wallets that are not syncing and my mining that is getting 20% of what I get when everything is working fine... I am losing real money with this issue.

use your backup LTE connection.

 

[marine1]

Fool me once, shame on you. Fool me twice...
We all know that saying.

While I am no longer with CI, I find it incredible how the die hard fanboys are actually willing to part with their hard earned cash for unusable internet. As has been mentioned, this is not the first time. How do you fanboys not learn? Wake up! Stop protecting a ISP that cannot deliver.

Vote with your wallet. That’s what I did and I have had absolutely no issues and I am as happy as can be. The minute my current ISP fails to resolve issues like this, I’ll move in an instant. I have no loyalty to any ISP. I’ll go with what works best.

Who did you move to?
I'm need some options

 

[zolly]

I’m sure Crystal Web said the same thing.

CW was fine until they sold their **** Evonet.

 

[Looney]

So based on your business model, we should see you back with CI soon enough ? As each ISP will have issue/downtime as time roles on.

Is this supposed to be for me? If yes then the answer to your question is, if my current ISP fails to deliver, I’ll vote with my wallet and move to the next best ISP. If it so happens to be CI, then yes I will move back. At this rate, that’s unlikely to happen.

I am not willing to “stick around” for months on end and pay for rubbish internet. R1500 is a lot of money to spend on 1000/100 but I happily spend it because I get what I pay for.

 

[marine1]

So based on your business model, we should see you back with CI soon enough ? As each ISP will have issue/downtime as time roles on.

Well that's the beauty of it isnt it?
If you cannot perform tour customers will leave.
Ig my business behaved In this manner whether its intentional or not my clients would leave.
Once or twice maybe they would understand but this is becoming a common thing..
It's fine maybe when it's just for play but I have work to do and have zero network on cellular here , well almost zero and everytime someone calls me my phone cuts the connection

 

[marine1]

Oh and bu the way I am a fanboi of CI having sent them many customers.

 

[zolly]

I’ll never understand this loyalty towards a service provider.

I think it's more the man babies whining like CISP is DDOSing themselves so people can't use the internet. CISP is experiencing a cyber attack and they're posting every 15 minutes thinking it's going to change things. Send an email with your cancellation, and then go outside and get some sunshine or go talk to your friends or anything.

 

[Looney]

Who did you move to?
I'm need some options

I’ll refrain from answering that in public in the event the person “ddos’ing” CI is lurking around here and decides to come after my current ISP lol.

 

[ghostRgg]

Does anybody know if Mitsol lets you swap PPPoE accounts around and swap ISP accounts on the fly?

 

[Sodan]

For those with functional alternative solutions, help the rest of use and please post details here. Thanks.

 

[Enzo Matrix]

@PBCool just pay the damn ransom already. I need internet

Any guesses how many btc the attackers want?

 

[John Tempus]

More than 24hrs later , same problem with international access.

DDOS for over 24hrs ? ye right, we are making history here folk, CISP is the most important service provider in the world getting this much attention. *cough*

What is the DDOS traffic sitting at now ? 100 TB/s ?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 92 | 92 | 0 | 0 | 2 | 0 |
| 155.93.231.1 - 0 | 92 | 92 | 2 | 3 | 23 | 3 |
| 155.93.240.34 - 0 | 92 | 92 | 2 | 3 | 24 | 5 |
| 155.93.240.25 - 0 | 92 | 92 | 1 | 1 | 2 | 1 |
| 100.98.0.1 - 0 | 92 | 92 | 1 | 1 | 3 | 1 |
| 154.0.4.174 - 0 | 92 | 92 | 1 | 1 | 2 | 1 |
| ve961.core1.cpt1.he.net - 0 | 92 | 92 | 18 | 18 | 31 | 18 |
| 10ge2-10.core1.lon2.he.net - 0 | 92 | 92 | 162 | 164 | 184 | 162 |
| 100ge13-2.core1.nyc4.he.net - 0 | 92 | 92 | 229 | 230 | 245 | 229 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 28 | 43 | 31 | 0 | 234 | 245 | 225 |
| be21.albnypscr1.ip.firstlight.net - 21 | 48 | 38 | 220 | 234 | 247 | 244 |
| be1.albynypser2.ip.firstlight.net - 17 | 55 | 46 | 221 | 238 | 249 | 249 |
| xe-1-0-0.edge3.ny01.as40244.net - 33 | 40 | 27 | 219 | 234 | 261 | 224 |
| xe.sbc1.ny01.as40244.net - 42 | 34 | 20 | 228 | 246 | 269 | 258 |
| xe-1-0-1.core107.ny01.as40244.net - 38 | 37 | 23 | 223 | 236 | 246 | 223 |
| x.x.x.x - 30 | 41 | 29 | 218 | 234 | 245 | 244 |
|________________________________________________|______|______|______|______|______|______|


Interestingly enough the traffic to the following is clean and not screwed like my previous post showed.

| ve961.core1.cpt1.he.net - 0 | 92 | 92 | 18 | 18 | 31 | 18 |
| 10ge2-10.core1.lon2.he.net - 0 | 92 | 92 | 162 | 164 | 184 | 162 |
| 100ge13-2.core1.nyc4.he.net - 0 | 92 | 92 | 229 | 230 | 245 | 229 |


Still over Hetzner JHB VPN it is clean like so :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.51.15.1 - 0 | 9 | 9 | 20 | 21 | 27 | 22 |
| 129.232.151.169 - 0 | 9 | 9 | 23 | 26 | 31 | 24 |
|core-access-switch1-v4001.jnb1.host-h.net - 0 | 9 | 9 | 22 | 23 | 28 | 23 |
| core-router2.jnb1.host-h.net - 0 | 9 | 9 | 20 | 26 | 55 | 22 |
| he.ixp.joburg - 0 | 9 | 9 | 21 | 23 | 27 | 27 |
| 10ge2-11.core1.lon2.he.net - 0 | 8 | 8 | 178 | 180 | 185 | 178 |
| 100ge13-2.core1.nyc4.he.net - 0 | 8 | 8 | 245 | 247 | 256 | 245 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 0 | 8 | 8 | 244 | 246 | 256 | 244 |
| be21.albnypscr1.ip.firstlight.net - 0 | 8 | 8 | 247 | 249 | 257 | 247 |
| be1.albynypser2.ip.firstlight.net - 0 | 8 | 8 | 248 | 249 | 257 | 249 |
| xe-1-0-0.edge3.ny01.as40244.net - 0 | 8 | 8 | 247 | 248 | 255 | 247 |
| xe.sbc1.ny01.as40244.net - 0 | 8 | 8 | 253 | 269 | 311 | 265 |
| xe-1-0-1.core107.ny01.as40244.net - 0 | 8 | 8 | 248 | 250 | 255 | 248 |
| x.x.x.x - 0 | 8 | 8 | 248 | 251 | 260 | 248 |
|________________________________________________|______|______|______|______|______|______|



Moral of the story it seems that if you want internet access get yourself some VPN service that have a presence at JHB Hetzner or somewhere in SA then at least you can use the service you pay R1600 a month for.

 

[WhiteyOP]

Is this supposed to be for me? If yes then the answer to your question is, if my current ISP fails to deliver, I’ll vote with my wallet and move to the next best ISP. If it so happens to be CI, then yes I will move back. At this rate, that’s unlikely to happen.

I am not willing to “stick around” for months on end and pay for rubbish internet. R1500 is a lot of money to spend on 1000/100 but I happily spend it because I get what I pay for.

I totally get that but let’s not make a mountain out of mole hill. This has not been downtime for "months on end", combined from the previous attack - probs a total of a week downtime? Other than that, my internet has been stable otherwise.

I Just don't understand the logic and hate towards any ISP whom are trying to fix, correct and ensure in future they can make sure a DDOS attack has a smaller impact to the customer. No ISP will be able to prevent a well-executed DDOS attack.

Perhaps the person/group that is doing all this this is just that much better than the person trying to fix it. I think cool ideas has done a great job at ensuring an update on their website every 2 hours (Below updates) now and trying there hardest and most likely working through the night and today this sorted for US.

Update 24 Nov 13:45: Cool Ideas engineers are continuing to work on restoring international connectivity.
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Update 24 Nov 12:00: Cool Ideas engineers are continuing to work on restoring international connectivity.
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Update 24 Nov 10:00: Cool Ideas engineers are still working on restoring international connectivity.
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Update 24 Nov 8:00: Cool Ideas engineers are still working on restoring international connectivity.
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Update 23 Nov 21:00: Cool Ideas engineers are still working on mitigating the issue causing international connectivity
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Update 23 Nov 15:00: Cool Ideas Engineers are still working to resolve the issue. Currently no ETR.
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Update 23 Nov 12:00: Engineers are still attending to the issue. Currently no ETR.
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Update 23 Nov 10:45: Due to the issues that we are currently experiencing, please be aware that only Cool Ideas DNS, Google DNS and Cloudflare DNS will be accessible.
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Update 23 Nov 09:35: We are aware of an issue affecting international traffic for all customers.
Cool Ideas engineers are currently investigating and hope to have the matter resolved soon.