Cool Ideas Fibre ISP – Feedback Thread 2

[John Tempus]

Hardly, recent DDOS attacks have clocked in at over 500 hours.

That being said, 30 hours downtime over a weekend is getting excessive. I think it's the longest amount of time I have had disrupted connectivity (that's not related to a cable fault) since I started paying for my own internet 15 years ago.

Dont know where you get your sources but the largest DDOS attack , bit more than twice as big as what CISP is claiming here was on github and it last less than a day. GITHUB, not some south african company.

Any largescale DDOS in the regions that CISP is stating here does not last long, the tiny traffic DDOS attacks last a bit longer but this is getting ridiculous now.

https://www.cloudflare.com/learning/ddos/famous-ddos-attacks/

Just take a look there and tell me how in the world anyone could really believe that CISP is getting targeted by such a huge DDOS without end, this is why I am just starting to call BS on this. Maybe its a DDOS but some tiny one and they are just not capable of figuring out how to mitigate it but a 500Gbit DDOS ? get the fk out of here.

 

[Greglsh]

@Looney

Please could you PM me the ISP you moved to want to look into alternatives.

Thanks

 

[Looney]

Well appreciate the honesty, but bashing another thread and its userbase for sticking around is odd. Have a great weekend further.

Hey don’t put words in my mouth, I didn’t come here to bash CI. I came here legit wondering how some of you are willing to stand for this. It’s really fascinating!

 

[WhiteyOP]

Hey don’t put words in my mouth, I didn’t come here to bash CI. I came here legit wondering how some of you are willing to stand for this. It’s really fascinating!

Well you assuming everyone lives in a suburb or area that can accommodate multiple ISP’s? I live in an area that is limited to a few. I am sure I am not the only one that is limited to which ISP I can personally choose but I would prefer a thread that could help any ISP's that has an issue. I am sure there are extremely smart engineers reading this thread right now that could offer some help or suggestions. But instead it would just be lost in a wall of bashing ;/ and hatred.

 

[Nookie]

Dont know where you get your sources but the largest DDOS attack , bit more than twice as big as what CISP is claiming here was on github and it last less than a day. GITHUB, not some south african company.

Any largescale DDOS in the regions that CISP is stating here does not last long, the tiny traffic DDOS attacks last a bit longer but this is getting ridiculous now.

https://www.cloudflare.com/learning/ddos/famous-ddos-attacks/

Just take a look there and tell me how in the world anyone could really believe that CISP is getting targeted by such a huge DDOS without end, this is why I am just starting to call BS on this. Maybe its a DDOS but some tiny one and they are just not capable of figuring out how to mitigate it but a 500Gbit DDOS ? get the fk out of here.

Largest =\= longest:

DDOS attacks rise by 18% since last year, longest attacks lasted 509 hours

DDoS attacks are carried out by sending multiple requests with the objective of exceeding the website’s capacity to handle multiple requests and prevent them from performing as expected.The longest DDOS attack of Q2 209 lasted 509 hours, making it the longest such attack since 2015

www.livemint.com

Major DDoS attack lasts 297 hours, as botnets bombard businesses

In 2018, Q1 saw a DDoS attack that lasted 12 days, the longest since 2015, according to Kaspersky Lab.

www.techrepublic.com

 

[prod]

Even GitHub and AWS have had downtime due to DDoS - so you want CISP's DDoS mitigation to be better than AWS's and GitHub's?

Not to mention Blizzard classic WoW servers were inaccessible due to a DDoS by a single person iirc

 

[Looney]

Well you assuming everyone lives in a suburb or area that can accommodate multiple ISP’s? I live in an area that is limited to a few. I am sure I am not the only one that is limited to which ISP I can personally choose but I would prefer a thread that could help any ISP's that has an issue. I am sure there are extremely smart engineers reading this thread right now that could offer some help or suggestions. But instead it would just be lost in a wall of bashing ;/ and hatred.

Again, there’s no bashing or hatred towards anyone. You are correct though, I do have a much wider variety of choices so I do feel bad for the folks that don’t, but surely CI can’t be the only decent ISP? There must be alternatives for you guys? If not then I’m very sorry.

 

[John Tempus]

Largest =\= longest:

DDOS attacks rise by 18% since last year, longest attacks lasted 509 hours

DDoS attacks are carried out by sending multiple requests with the objective of exceeding the website’s capacity to handle multiple requests and prevent them from performing as expected.The longest DDOS attack of Q2 209 lasted 509 hours, making it the longest such attack since 2015

www.livemint.com

Major DDoS attack lasts 297 hours, as botnets bombard businesses

In 2018, Q1 saw a DDoS attack that lasted 12 days, the longest since 2015, according to Kaspersky Lab.

www.techrepublic.com

Yes but my point was simply that long lasting DDOS attacks does not run at such high traffic, they run longer but nowhere close to what CISP is claiming at 500Gbit. The only way this is possible is if someone at CISP stole some other nerd girlfriend and this is a personal attack where said nerd is retaliating with the entire internet as his botnet.

All fantasy.


Now with cherry on top, CISP would be the largest DDOS attack recorded in the last 12-16months. Does that sound plausible at all ? No it doesn't so wtf is really going on.


Hey CISP here is an idea since you cannot easily or at all get rid of these DDOS attacks. How about you advertise your Fiber packages with a VPN package included to one of the VPN services hosting at SA datacenters. Or setup your own VPN service outside your own managed network somehwere at one of these datacenters and then we would at least have international access if thats the only issue here.

 

[darste]

I've been a CISP client for years - when Vuma first laid fibre, I heard such good things about CISP that I signed up with them immediately. Their service has been good and I didn't have any reason to complain about their customer service woes because the service was reliable enough that I didn't have to deal with them. I recommended CISP to plenty of others.

I'll be moving house soon and CISP's response to the latest DDoS attacks have got me wondering whether I'll sign up with them again for the new house's connection.

I don't have a problem with CISP experiencing DDoS attacks - I've read that they're difficult to anticipate. What I do have an issue with is how CISP has responded to the attacks. It's happened twice before, recently on both occasions, so surely the necessary measures ought to be in place to prevent an attack from affecting CISP clients again? Perhaps this attack is extraordinarily large but again, surely since CISP previously experienced an attack of more than 100Gbps, the measures in place would be enough to mitigate several orders of magnitude larger? If not, well...

It's the same as riding a bike without a helmet, falling off, cracking your head open, getting yourself fixed and hopping back onto a bike... without a helmet.

Still, good luck @PBCool and @TheRoDent.

 

[JFT96]

Hey don’t put words in my mouth, I didn’t come here to bash CI. I came here legit wondering how some of you are willing to stand for this. It’s really fascinating!

Why am I still with CI?

1. What’s the point of going through all that bs of having to move. {your isp here} is probably going to be next.

2. Fees to move cos I’m on Vumatel - the myth of the R999 fee.

3. My CI router is so nicely setup as it is. I really don’t feel like doing that all over again. I’ll also likely not get the same router at my next isp (look at that piece of vox gives its customers)

4. The price is great with CI.

Feel free to add to the list ...

 

[R13...]

Hey don’t put words in my mouth, I didn’t come here to bash CI. I came here legit wondering how some of you are willing to stand for this. It’s really fascinating!

I'm staying because I only experienced about 15mins worth of disruptions. The services I use internet for are largely untouched by these basement dwelling cretins. And it helps that I'm not on the internet as much as some maybe.

 

[stormiezzz]

Well keep in mind that this thread is directly related to CISP. If you have a look you will find that other ISP's are also affected by this DDOS attack and their customers won't vent their unhappiness here. All you read here are the quotes from CISP customers. CISP is not the problem. The problem is the idiot/s performing the attack. It's like gun control in South Africa. You cannot expect to make the country safer by removing the guns from legitimate owners. It needs to be removed from the criminals. In the same way you cannot expect to resolve this issue by getting rid of CISP as your ISP. The schmucks performing the DDOS neeeds to be shot.

Of course not, but when people google CISP they might come across this thread and choose not to sign up in the first place.

Vumatel is busy digging up another part of town and someone asked me what ISP they should go for, I told them to look somewhere else than CISP.

It is sad that they might, in the long term, take the fall for what another business did to them, but they are not handling it properly. And I think that's what people are more upset about.

Not the down time, but how they are dealing with the down time is what is pissing people off.

 

[John Tempus]

Why am I still with CI?

1. What’s the point of going through all that bs of having to move. {your isp here} is probably going to be next.

2. Fees to move cos I’m on Vumatel - the myth of the R999 fee.

3. My CI router is so nicely setup as it is. I really don’t feel like doing that all over again. I’ll also likely not get the same router at my next isp (look at that piece of vox gives its customers)

4. The price is great with CI.

Feel free to add to the list ...

1. Nope, CISP is the only ISP with an actualy track record the last 12 months of constantly having these issues. They were great and then just ran into more and more issues.

2. Most of the better options will eat the R999 fee if you move to them so no cost.

3. Staying with an unusable service just cause the router is nice ? Really ?

4. CISP is the more expensive ISP. I never cared about the price cause things worked reasonably well until the last months or in fact the entire 2019 have had so many issues with CISP its just starting to hit the last straw.

 

[Radioboy]

Cant the mods clean up this thread ? Jesus. I come here looking for feedback and I have to scroll through inbreds having a tantrum.

 

[S.Claus]

@S.Claus those screenshots are bigger than my packetloss.

How’s that overwatch gameplay going? I will legit rent a billboard on the N1 for my screenshots

 

[smc]

Well, at this point, I have a suggestion for the mods. We should rename the forum to the S&M forum. Because I mean, we're attracting voyeurs.

 

[Herr der Verboten]

Cant the mods clean up this thread ? Jesus. I come here looking for feedback and I have to scroll through inbreds having a tantrum.

Maybe they can't connect or open their 'report this post' box

 

[John Tempus]

Well keep in mind that this thread is directly related to CISP. If you have a look you will find that other ISP's are also affected by this DDOS attack and their customers won't vent their unhappiness here. All you read here are the quotes from CISP customers. CISP is not the problem. The problem is the idiot/s performing the attack. It's like gun control in South Africa. You cannot expect to make the country safer by removing the guns from legitimate owners. It needs to be removed from the criminals. In the same way you cannot expect to resolve this issue by getting rid of CISP as your ISP. The schmucks performing the DDOS neeeds to be shot.

What are you going on about ? Which other ISP's have constantly been reporting DDOS attacks due to their network falling apart ?

I don't know where or what you are reading but thats just a myth.

I have multiple internet access setups right next to me and none of them have had one issue each time the CISP drama flares up. My friends and neighbors on other fibre providers also have not had a single issue like this in all of 2019.

So please enlighten us all as to where these other constant DDOS threads from other ISP's might be ?

 

[Looney]

Why am I still with CI?

1. What’s the point of going through all that bs of having to move. {your isp here} is probably going to be next.

2. Fees to move cos I’m on Vumatel - the myth of the R999 fee.

3. My CI router is so nicely setup as it is. I really don’t feel like doing that all over again. I’ll also likely not get the same router at my next isp (look at that piece of vox gives its customers)

4. The price is great with CI.

Feel free to add to the list ...

Well thank you, that does help me understand a little better. Although you have no way of knowing if my ISP will also face this DDOS and if they do how well will they be able to mitigate it. I guess we’ll have to see should it happen to them.

The R999 fee on Vuma is a very good point.

 

[semaphore]

@TheRoDent Can we have an update on the situation; is there any prospect of this attack being mitigated before weekend ends?