Cool Ideas Fibre ISP – Feedback Thread 2

[zolly]

Why such a nasty start to your response. You could have left out the immature part. See the thing is, while you and others are willing to be loyal to CI and throw your money into a ISP that has been having so many issues all while assuming the next ISP will have the same issue, I’m totally cool. No problems my side.

Again R1500 is a lot to spend on internet and I’ll vote with my wallet to ensure I get the best internet experience.

Great for you. You keep on coming back to remind people about that. Do you really have nothing better to do with your time? You could be watching Netflix or playing games with your R1500 pm working internet, instead you've set up camp in a thread that's supposed to be for support services.

We get it. You were unhappy with CI. You left. Maybe some others will do the same. Maybe some of us won't. Maybe Websquad will get big enough to draw the attention of the DDoS crowd or someone will piss of a Websquad customer and they'll start doing the same ****. Hell, maybe your incessant poking around here will annoy someone else in this thread and they'll pay for a DDoS just to put you piss you off.

 

[John Tempus]

When I do reverse MTR from destination to local CISP ip , everything is clean up until this hop gets hit, whats happening from here ?

| 149.14.250.251 - 50 | 6 | 3 | 0 | 72 | 73 | 72 |



|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| x.x.x.x - 0 | 19 | 19 | 0 | 4 | 29 | 1 |
| xe-1-0-7.coreb.ny01.as40244.net - 0 | 19 | 19 | 5 | 10 | 17 | 6 |
| et-0-2-1.edge3.ny01.as40244.net - 0 | 19 | 19 | 0 | 5 | 65 | 0 |
|hu0-5-0-4.ccr21.alb02.atlas.cogentco.com - 0 | 19 | 19 | 0 | 0 | 1 | 0 |
| be3599.ccr31.bos01.atlas.cogentco.com - 0 | 19 | 19 | 4 | 4 | 6 | 6 |
| be2099.ccr41.lon13.atlas.cogentco.com - 0 | 19 | 19 | 66 | 66 | 67 | 66 |
| be2868.ccr21.lon01.atlas.cogentco.com - 0 | 19 | 19 | 66 | 66 | 67 | 66 |
| 149.14.250.251 - 50 | 6 | 3 | 0 | 72 | 73 | 72 |
| u109-cust.coolideas.co.za - 23 | 9 | 7 | 66 | 71 | 74 | 71 |
| cisp.demarc.cogentco.com - 50 | 6 | 3 | 66 | 70 | 73 | 66 |
| uwy-cust.coolideas.co.za - 38 | 8 | 5 | 221 | 234 | 240 | 239 |
| uwx-cust.coolideas.co.za - 19 | 11 | 9 | 0 | 240 | 247 | 240 |
| 155.93.240.30 - 34 | 9 | 6 | 220 | 236 | 242 | 239 |
| 155.93.240.36 - 43 | 7 | 4 | 218 | 228 | 243 | 243 |
| 155.93.240.36 - 19 | 11 | 9 | 0 | 243 | 249 | 241 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|



Local to destination I get these results :


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 14 | 14 | 0 | 0 | 0 | 0 |
| 155.93.231.1 - 0 | 14 | 14 | 2 | 2 | 4 | 2 |
| 155.93.240.34 - 0 | 14 | 14 | 2 | 2 | 4 | 2 |
| 155.93.240.25 - 0 | 14 | 14 | 1 | 1 | 1 | 1 |
| 100.98.0.2 - 0 | 14 | 14 | 1 | 1 | 1 | 1 |
| uxa-cust.coolideas.co.za - 0 | 14 | 14 | 1 | 1 | 1 | 1 |
| ve961.core1.cpt1.he.net - 0 | 14 | 14 | 18 | 19 | 33 | 18 |
| 10ge2-10.core1.lon2.he.net - 0 | 14 | 14 | 162 | 162 | 162 | 162 |
| 100ge13-2.core1.nyc4.he.net - 0 | 14 | 14 | 229 | 230 | 238 | 238 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 34 | 6 | 4 | 236 | 240 | 243 | 236 |
| be21.albnypscr1.ip.firstlight.net - 34 | 6 | 4 | 221 | 223 | 224 | 224 |
| be1.albynypser2.ip.firstlight.net - 34 | 6 | 4 | 223 | 239 | 246 | 223 |
| xe-1-0-0.edge3.ny01.as40244.net - 34 | 6 | 4 | 0 | 237 | 245 | 223 |
| xe.sbc1.ny01.as40244.net - 67 | 3 | 1 | 0 | 234 | 234 | 234 |
| xe-1-0-1.core107.ny01.as40244.net - 10 | 10 | 9 | 225 | 247 | 308 | 225 |
| x.x.x.x - 12 | 9 | 8 | 218 | 231 | 245 | 218 |
|________________________________________________|______|______|______|______|______|______|

 

[zolly]

Look, despite other ISP's also being targetted by DDOS attacks, it feels like CISP is getting a total hiding more often than anyone else. i.e. other ISP's get over these challenges earlier and their customers get back online. I think Supersonic is definitely looking attractive to me - need to do a bit more research, but on the big MTN network, and able to mitigate quickly and handle the worst of these attacks. Sounds great. I was looking forward to doing Udemy courses all weekend this weekend and I've done jack.

This is my only issue. Either CI are the main focus and other ISPs are getting some splash damage, which is why they can fix it, or CI isn't very good at this compared to the other ISPs.

 

[AfricanTech]

A few people may move but it will hardly make the ISP unsustainable.

One hopes so.

Hate the idea that the bad guys could win

 

[zolly]

This is a very good post. I am glad that they were able to resolve issues with Octotel for you, I do give them kudos to that. However, how many chances should a client give his ISP before he gets fed up with not having a good and useable internet experience?

I personally wouldn’t be able to handle this. It would drive me nuts. But if you are willing to wait it out then that’s cool too. But all Iv seen on this thread is issue after issue after issue and I wonder how this doesn’t drive everyone insane.

Issue after issue in a support thread from a niche part of their client base who has higher expectations than most and actually has some idea about the tech? Wow. Who'd have thought? That's like going to a mechanic's shop and being surprised to find a lot of broken cars...

 

[Looney]

Great for you. You keep on coming back to remind people about that. Do you really have nothing better to do with your time? You could be watching Netflix or playing games with your R1500 pm working internet, instead you've set up camp in a thread that's supposed to be for support services.

We get it. You were unhappy with CI. You left. Maybe some others will do the same. Maybe some of us won't. Maybe Websquad will get big enough to draw the attention of the DDoS crowd or someone will piss of a Websquad customer and they'll start doing the same ****. Hell, maybe your incessant poking around here will annoy someone else in this thread and they'll pay for a DDoS just to put you piss you off.

Hahaha that’s another very good post. You are 100% right. Why am I here trying to reason with the loyal fanboys and show them that CI is not the be all and end all of ISP’s. I’ll go watch Netflix with the wife, she just woke up from a nap.

Lort, I hope I haven’t pissed anyone off to be a royal cnut and go DDOS my ISP. That would be really bad and really d#ck move of them to do considering.

 

[John Tempus]

Issue after issue in a support thread from a niche part of their client base who has higher expectations than most and actually has some idea behind tech? Wow. Who'd have thought? That's like going to a mechanic's shop and being surprised to find a lot of broken cars...

Niche part ? So all their clients having issues is a niche part, lmao.

You do understand that these problems affect all of their clients , its their entire network that is fkd not just the network for the people posting in this thread.

These issue cant kill the company, its not a what if but a when at this rate because their business clients and whoever else that you would apparently claim is non-niche also get affected and will jump ship.

Please tell us all who will remain on a service that doesn't resolve issues like this and just have to be told over and over to have patience. I would love to know of this secret society.

 

[image132]

This is a very good post. I am glad that they were able to resolve issues with Octotel for you, I do give them kudos to that. However, how many chances should a client give his ISP before he gets fed up with not having a good and useable internet experience?

I personally wouldn’t be able to handle this. It would drive me nuts. But if you are willing to wait it out then that’s cool too. But all Iv seen on this thread is issue after issue after issue and I wonder how this doesn’t drive everyone insane.

That's up to each person. For you the deal breaker was 1gb internet. I couldn't give a f*** about faster internet. 100mb is plenty for me. We all have different goal posts. Personally when rubbish like this happens I just do something else, as much as I love watching twitch I just go out.

I think now more than ever its important to find a hobby in SA that doesn't involve the internet or electricity as both seem to be under threat. I have an uncle who left SA like 20 years ago, he moved to the UK and he works for a company called Capgemini who do outsourced IT all over the world. He told me "You can push data anywhere in the world and its fine. The second you push data to SA everything breaks."

That's just the country we live in. It is what it is.

 

[AfricanTech]

Of course not, but when people google CISP they might come across this thread and choose not to sign up in the first place.

Vumatel is busy digging up another part of town and someone asked me what ISP they should go for, I told them to look somewhere else than CISP.

It is sad that they might, in the long term, take the fall for what another business did to them, but they are not handling it properly. And I think that's what people are more upset about.

Not the down time, but how they are dealing with the down time is what is pissing people off.

Ummm, no. It's the downtime. I know that CISP is doing the best they can under very trying conditions and, in reality, there isn't much more they can communicate.

That doesn't mean that I'm not severely pissed off that I haven't been able to gane at all this weekend.

 

[Looney]

Issue after issue in a support thread from a niche part of their client base who has higher expectations than most and actually has some idea about the tech? Wow. Who'd have thought? That's like going to a mechanic's shop and being surprised to find a lot of broken cars...

Yep. Issue after issue is all I’m seeing. Love how some ISP support threads are silent though.

 

[John Tempus]

He told me "You can push data anywhere in the world and its fine. The second you push data to SA everything breaks."

Your uncle sounds like a qualified idiot.

SA have a much better networking infrastructure than many many other countries so if he really made that statement then he is completely clueless.

Try pushing data to India, Pakistan, Bangladesh, China, Zimbabwe, Entire middle east, Entire North Africa.

We have the best infrastructure in Africa.

Half of the states in USA have piss poorer internet than the average Joe can get in South Africa.

 

[arthurvanzyl]

Look, despite other ISP's also being targetted by DDOS attacks, it feels like CISP is getting a total hiding more often than anyone else. i.e. other ISP's get over these challenges earlier and their customers get back online. I think Supersonic is definitely looking attractive to me - need to do a bit more research, but on the big MTN network, and able to mitigate quickly and handle the worst of these attacks. Sounds great. I was looking forward to doing Udemy courses all weekend this weekend and I've done jack.

May I ask why supersonic? What is your attraction to them?

 

[zolly]

Niche part ? So all their clients having issues is a niche part, lmao.

Please tell us all who will remain on a service that doesn't resolve issues like this and just have to be told over and over to have patience. I would love to know of this secret society.

Yes, but how many people are sitting in this thread? People posting here are niche.

Do you live in South Africa? There's a certain SOE that starts with E and ends with M that does exactly this on a regular basis.

 

[marine1]

Yep. Issue after issue is all I’m seeing. Love how some ISP support threads are silent though.

You should try call the call centre ha ha ha it's worse

 

[zolly]

Yep. Issue after issue is all I’m seeing. Love how some ISP support threads are silent though.

Because 1) they are clearly not affected as badly because it's not their network that's being targeted or 2) they have a better solution. Unless you know some insiders at CI or some of the other ISPs, we'll never know exactly what the answer is. If you do know people and can provide us with an exact answer, that would be great.

 

[Looney]

That's up to each person. For you the deal breaker was 1gb internet. I couldn't give a f*** about faster internet. 100mb is plenty for me. We all have different goal posts. Personally when rubbish like this happens I just do something else, as much as I love watching twitch I just go out.

I think now more than ever its important to find a hobby in SA that doesn't involve the internet or electricity as both seem to be under threat. I have an uncle who left SA like 20 years ago, he moved to the UK and he works for a company called Capgemini who do outsourced IT all over the world. He told me "You can push data anywhere in the world and its fine. The second you push data to SA everything breaks."

That's just the country we live in. It is what it is.

Ok but I give a fsck about functional internet for the price I pay. I also get the support I need when I need it, although I haven’t really needed support because things just work for me.

It’s all good and well to have a hobby. My hobby is guitar, love playing and learning. I could also easily just go do that when my internet breaks. But I still pay R1500 for my internet and I expect it to work when I want it to work, which is pretty much all the time. I have family members that also use the internet and it’s not fair to them to suffer and when they complain to me just to shrug it off and say oh well just need to be patient.

 

[John Tempus]

Yes, but how many people are sitting in this thread? People posting here are niche.

Do you live in South Africa? There's a certain SOE that starts with E and ends with M that does exactly this on a regular basis.

Again Im confused with your attempted analogy.

Eskom is a monopoly, we have no choice but to eat their sht. Trying to equate CISP with ESKOM assuming that if CISP have issues people just have to accept it is narrow minded.

Back in the day with Telkom controlling ADSL as the only ISP that would have been a closer analogy and one that we just had to accept but these days we have quite a few choices that if one network is just constantly having problem you can make the chance unlike with your ESKOM analogy.

 

[Looney]

You should try call the call centre ha ha ha it's worse

Lol, luckily I don’t have to deal with any support thread or call center

 

[image132]

Your uncle sounds like a qualified idiot.

SA have a much better networking infrastructure than many many other countries so if he really made that statement then he is completely clueless.

Try pushing data to India, Pakistan, Bangladesh, China, Zimbabwe, Entire middle east, Entire North Africa.

We have the best infrastructure in Africa.

Half of the states in USA have piss poorer internet than the average Joe can get in South Africa.

Perhaps but after 20+ years of working in IT for multiple top firms and in more countries than I can count, I'll take his word over yours.

 

[Enzo Matrix]

Pay them? I say no. Do everything in your power to find out who it is and make THEM pay for the downtime. Who on earth ever pays a ransom if they were the initial victim?

You really should google the word sarcasm

smh