Cool Ideas Fibre ISP – Feedback Thread 2

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mertin_zn

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I thought I was going crazy earlier when I saw all these 2009, 2010 and 2011 accounts posting here with just 30-40 posts to their names. It's so weird and suspicious that all these accounts are advocating for Supersonic all of a sudden, or it's some regular member's troll accounts

What makes you think I will migrate to Supersonic? So what if my account is 2011..I fail to see your point. Ive mentioned in a previous post that I will be cancelling tomorrow and thats why I have stopped posting. Whats more suspicious are the guys still trying to advocate that Cool Ideas and their continued poor service should be tolerated. As mentioned my issues have been continued and not limited to this weekends problems. I dont want to post further. Whom I will migrate to is my business
..and that business has gained more than one account. Cheers.
 

ghostRgg

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Next up in tinfoil territory. Both these "supersonic advocate accounts" responded at the same time. How dare they, must be plotting something. GET THE PITCHFORKS.
 

x7razor

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This is CISP to London Coreix when they are not mitigating DDOS attacks.
Vuma Trenched, 1Gbps, CPT


Clearly there must be something wrong with my connection lol since i joined i could never get more than 200-250 on the download to London using local then i get full speed
 

WickedP3NGU1N

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According to their website that should only be 100mbps international
It is but its a trial and they are not really hard capping international yet... "yet" and I know a few people that are getting close to 1Gbps on CISP, WebsQuad etc. I believe the trial runs to end Feb 2020.
 

Splinter

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Not sure how you deduced from my asking someone a question about how Supersonic mitigates DDoS attacks that I'm a supporter of the company. I know nothing about them. Hence the point of asking the question.

I don't know the details. That's the whole reason I was asking Markd about it. I'm not comparing anything to anything. I'm trying to find out info about different ISPs, different DDoS events, and how each mitigates these attacks.

Honestly not sure how some people on this forum come to the assumptions they do.
What makes you think I will migrate to Supersonic? So what if my account is 2011..I fail to see your point. Ive mentioned in a previous post that I will be cancelling tomorrow and thats why I have stopped posting. Whats more suspicious are the guys still trying to advocate that Cool Ideas and their continued poor service should be tolerated. As mentioned my issues have been continued and not limited to this weekends problems. I dont want to post further. Whom I will migrate to is my business
..and that business has gained more than one account. Cheers.

I'm guessing you chaps have given CISP a very clear route as to find out who was behind this, after they deal with the attack.
 

jannier

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According to their website that should only be 100mbps international

The Upload speed is hard limited to 100Mbps Local and International, the 1Gbps international is dependent on available left over bandwidth, so it can vary, sometimes it goes as low as 500Mbps.
And I have an excellent Fibre connection, so that also helps and no congestion in my area or PoP.
 

GlassMirror

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What makes you think I will migrate to Supersonic? So what if my account is 2011..I fail to see your point. Ive mentioned in a previous post that I will be cancelling tomorrow and thats why I have stopped posting. Whats more suspicious are the guys still trying to advocate that Cool Ideas and their continued poor service should be tolerated. As mentioned my issues have been continued and not limited to this weekends problems. I dont want to post further. Whom I will migrate to is my business
..and that business has gained more than one account. Cheers.
Dude I wasn't even quoting your post or even mentioned you specifically in my post but you felt the need to make my post about you when I was just agreeing with @Splinter about the many 2009, 2010 and 2011 accounts advocating their support for Supersonic and moving to them. I know you've mentioned it as I can read and have been reading this thread the entire weekend, including your endless ranting about how CISP owes you for the downtime caused. Also I'm not advocating for CISP, I'm quite pissed in fact that this is happening but I'm understanding that the issue is at least being worked on. Also I know you're going to Websquad
 

WickedP3NGU1N

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Hey, I'm not a cyber expert by any means :)

I'll leave it to you chaps to fight it out
Don't worry too much, when people run out of counter arguments they generally resort to insults. They can jump ship to another ISP and give themselves cuddles knowing they feel all better about themselves.
 

Murmaider

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It's only my problem to the extent that I'm with CISP. Other than that it's not my problem and I don't care about the reasons etc. Its annoying as hell that this is the 2nd weekend I've lost because I'm with CISP. Fortunately for all of us, we aren't beholden to 1 road in your analogy. There are many many routes to get to the Internet/Sandton. I'm going to sell up and go to a neighbourhood where I don't need to live in a fortress, and where tanks don't roam around the streets trying to find my fortified house.

In summary, CISPS problems are not my problems. I only have 1 care on the internet, and that is reliable service. If they cant sort their problems out and give me what I'm paying them for, I can sort my problem out and leave and give the money to someone who knows how to handle this stuff better. That's all there is to it.

My post does not diminish the impact that you feel as the end user or how it affects you.

Great long post that actually missed the entire point.

The internet doesn't operate like a freaken road, glad you drank the coolaid when every tom dick and harry company tried to play the road game to justify their pricing.

The DDOS attacks and I am suspecting CISP is being affected in this way is usually targeting exploitable networks more than just throwing random traffic at the network.

Stuff like DNS flooding, SYN flooding etc. does not actually mean the attackers send 500Gbit of traffic, it is just the receiving routers translate the traffic into 500Gbit due to exploitation such as packet splitting that translate in extra overhead traffic so as much of a pain a DDOS is the fact of the matter exploitable networks will suffer from these attacks over and over.

Has nothing to do with exploit-ability, but rather physical limitations of physical network connections.

My analogy is a lose simplified example which explains a DDoS in la mans terms.

The single highway analogy is an example of any of their physical links which connect to their office (routers), be it local or international. At some point all traffic across the internet has to converge and enter the "CISP" network and it does this at their BGP peering points (on ramps to their network, physical links or "highway")

Once all this traffic converges at their peering points, be it 1 or 100 peering points, the physical link down into the router has a physical speed limitation. Currently the maximum generally supported speed is 100Gbps per physical port.

You can't push 500 Gbps down a 100Gbps physical link, the same was you can't force the vaal dam down a hosepipe all at once. The link cannot work faster than 100Gbps the same as a hosepipe can't push 5 million liters of water a second.

The moment they start bonding or adding additional 100 Gbps physical connections, they area adding lanes to the "highway" or "getting a bigger hosepipe" or "more capacity on the CISP network".

There are 2 options, get more physical connections "lanes" so that you have say 1.5 Tbps of capacity and absorb the attack. It's very easy to stay up when the attack is smaller than your physical peering connections.
The is expensive and would involve buying a lot of new really expensive hardware and all this cost is going to reflect in their pricing, no company can sustain a business at a loss.

They could invest in DDoS scrubbing providers who have DC's around the world. (extremely expensive) and once again the cost of this would then reflect in your pricing. Keep in mind, even these DDoS providers have a physical network capacity limit.

It doesn't take a genius to find targets either, there are multiple online network exploitation scanners that even the dumbest "hacker" can utilize to find their targets.

There is zero chance that CISP network was just directly selected as a direct target from day 1 and more likely their network got caught up with these exploitation scanners as a viable target. The attackers probably didnt and perhaps still doesn't even know who CISP is.

The are hitting exactly the same networks that were hit in the last round of attacks, it's very selective and its not cheap to fund attacks like this. The attacks are very precise and calculated. These attacks are not some mickey mouse dude in a food stained shirt who is having a lol in his computer chair, I know that you think they are, but they not.

My analogy is lose example which explains a DDoS in la mans terms and the fact that a fast flood attack is designed to completely congest your physical links.

The single highway analogy is an example of any of their physical links which connect to their office (routers), be it local or international. At some point all international traffic coming from multiple networks across the world has to converge and enter the "CISP" network and it does this at their BGP peering points.

Once all this traffic converges at their peering points, be it 1 or 100, the physical link down into the router has a physical speed capacity. Currently the maximum generally supported speed is 100Gbps per physical link.

You cant push more than 500 Gbps down a 100Gbps physical link, the link cannot work faster than 100Gbps.
The moment you start bonding or adding additional 100 Gbps connections, you are adding lanes to the "highway" in my analogy.

There is not one single provider in the world who cannot be taken offline if the attack is large enough. Amazon, Microsoft, Blizzard, Github, Godaddy, Ovh have all been taken down by very large DDoS attacks, even with the smartest people in the industry working there and all the money they have to throw at DDoS protection, If it's large enough and coordinated enough, they will go down.

I'm not saying that customers should not be upset or frustrated, I am also a CISP customer, I'm affected by this just as much as you all are. The guys and girls in CISP are just as upset / frustrated are you are, probably more because this is affecting their bottom line, their sleep, family time, etc.

What I am saying that CISP and all other providers that are being attacked are doing all they can do, direct your anger at the people attacking. If they didn't attack providers, we wouldn't be having this issue in the first place.
 
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mertin_zn

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@Splinter who clearly must be some paid Cool Ideas fan boy...please stop pm'ing me. You sound pathetic and stupid. Whomever is the admin on this thread clearly needs to intervene. Like I said im cancelling my account..and that was hours ago. Splinter needs xmas monies ...clearly Cool Ideas sponsors him ;)
 

Splinter

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Don't worry too much, when people run out of counter arguments they generally resort to insults. They can jump ship to another ISP and give themselves cuddles knowing they feel all better about themselves.

For some reason I remember you?
 
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