Cool Ideas Fibre ISP – Feedback Thread 2

[rog163]

Please just make sure that the ISP gives you a 100% guarantee that they will never ever suffer any downtime for any reason including DDoS attacks, then you should be good to go.

Honestly He just needs to get the next isp to guarantee they won’t be down once a week and he will be up on what he currently gets on CISP.

 

[medicnick83]

First mistake is making a decision based on MYBB journalism.

The articles on MyBB are not what they used to be - I feel that 90% of the articles are 'paid for' article regardless if they say it or not.

 

[zaowuya]

The gigabit router supplied to me by yourselves. But its not a train smash, at this stage you have bigger issues to worry about than my minor query. When you all sorted out that side and you have caught up on some sleep we can look into it.

If you're brave (there are about a million configuration options) and can get your hands on one, I highly this router: https://mikrotik.com/product/hap_ac2.

My network has never run so well.

 

[smokemaryjane]

Please just make sure that the ISP gives you a 100% guarantee that they will never ever suffer any downtime for any reason including DDoS attacks, then you should be good to go.

CISP is sitting at what uptime currently? Compared to every other ISP.

If you are going to be the target of attacks, you make provisions to mitigate it.

So far all I've gotten from CISP this year is downtime. More downtime than I have ever had on MWEB or Afrihost combined over the 10 odd years of being with them in the past.

How is this fair to me the end user?

I'm not getting the service I paid for, and therefor I am now forced to move. I will not sit by and give people money for free (just like the 100's of other users have stated here as well)

 

[medicnick83]

Look, people should not jump ship or what not due to the DDOS - the ISP in question must just be open and keep 'customers' updated by all forms of social media with what it is doing to sort the issue out.

This weekend RSAWEB had DDOS attack too, but via Twitter and such they were posting NETNOTICES updating everyone - THAT is how it should be done.

 

[stormiezzz]

Okay, lol. At least you were not serious. i was worried there for a mo.

You really should google the word sarcasm

smh

 

[stormiezzz]

Yep, out of principle I will stick with CISP just so that the bad guys don't get what they want from me.

One hopes so.

Hate the idea that the bad guys could win

 

[jannier]

Next-net linux kernel and one of these: https://www.alibaba.com/product-detail/Yanling-1U-rack-mount-server-Intel_62065372903.html

Yeah then you start playing with the big boys..... out of my league, I am still a noob when it comes to networking.

 

[jannier]

Which Mikrotik do you use?

This one...

MikroTik

MikroTik makes networking hardware and software, which is used in nearly all countries of the world. Our mission is to make existing Internet technologies faster, more powerful and affordable to wider range of users.

mikrotik.com

and this to get WiFi in the house...

Ubiquiti UniFi AC Pro Dual Band AP | UAP-AC-PRO

Ubiquiti's UAP-AC-PRO is an indoor/outdoor, WiFi 5, dual band access point. It can reach up to 1750Mbps aggregate data rate with 5GHz (3x3 MU-MIMO) and 2.4GHz (3x3 MIMO) bands.

scoop.co.za

 

[smokemaryjane]

Look, people should not jump ship or what not due to the DDOS - the ISP in question must just be open and keep 'customers' updated by all forms of social media with what it is doing to sort the issue out.

This weekend RSAWEB had DDOS attack too, but via Twitter and such they were posting NETNOTICES updating everyone - THAT is how it should be done.

I'm tired of having to 'deal with it, and go outside' when there is an outage monthly. I gave them multiple chances. I'm not jumping ship because it happened once but because its still ongoing and no improvements have been seen.

It did not pay off for me being patient and giving chances. And this weekend was one of the quietest ever from Paul and Rodent. They send out an sms, but only to say there are issues. Zip, nada, zero info as to whether progress was made or mitigated. Not that it got resolved mind you, since I couldnt even game at 11pm last night.

I need an ISP that offers more than just glorified browser internet. Because thats what my internet was this weekend at best.

 

[Mars]

Honestly i am so bummed at CISP now. I gave them a chance and another and another. But this weekend showed me it just isnt going to work out.

Its not me, its you.

I hope Mybb write another article on the most stable ISP's in SA, instead of 'who is the best'. So I can make a proper choice towards my next ISP.

This is like giving your Uber driver a bad rating because he hit hijacked lol

 

[smokemaryjane]

This is like giving your Uber driver a bad rating because he hit hijacked lol

An uber driver that gets highjacked every single month. He must have a 'kick me' sign on his back.

 

[eddief1]

Yeah then you start playing with the big boys..... out of my league, I am still a noob when it comes to networking.

Na..the big boys play with ASIC's

 

[jannier]

How does one cancel one's CISP service?

From their T&C's

Terms and Conditions - Cool Ideas

www.cisp.co.za

13. CANCELLATION

Customers must notify the accounts department of a cancellation request in writing by emailing accounts@coolideas.co.za

 

[lightpixel]

From their T&C's

Terms and Conditions - Cool Ideas

www.cisp.co.za

13. CANCELLATION

Customers must notify the accounts department of a cancellation request in writing by emailing accounts@coolideas.co.za

Yeah and they don't budge, its 30 days come hell or high water.
You can't pay early and leave ASAP as to quote the accounts dept.: " It it an automated billing system, there is not room for human intervention."

 

[theHED]

For those of you looking to cancel and move to another ISP... a suggestion to ensure your satisfaction

1) Have a 2nd fibre installed to your home that follows a redundant physical path
2) Sign up for two FTTB accounts with an SLA attached to both
3) Negotiate penalties in the event of the SLA not being met

You might not have any money left for food but at least you'll have internet at home #winning

 

[lightpixel]

For those of you looking to cancel and move to another ISP... a suggestion to ensure your satisfaction

1) Have a 2nd fibre installed to your home that follows a redundant physical path
2) Sign up for two FTTB accounts with an SLA attached to both
3) Negotiate penalties in the event of the SLA not being met

You might not have any money left for food but at least you'll have internet at home #winning

Some of us use internet for business and its our income that is affected. Happy to pay more to protect my income.
Thanks for the tips.

 

[okdawg]

Jisis this is a **** show of a thread. Just change your ISP if you feel the need to, no one really cares.

 

[Mike Hoxbig]

Geez the amount of whining in here for a bit of downtime due to outside influences.

8760 hours in a year. Let's say 36 hours x 2 incidents of downtime. That's an uptime of 99.17%. I think even most corporate SLA's would consider that acceptable.

If you want 100% uptime then you should consider paying for a redundant link, and ask yourself whether the price is worth the 0.8% gain. Or get a VPN for instances where there is an international outage. Or change ISPs and hope that they don't get hit.

But whatever threats you have in mind, we honestly DGAF. If you need constructive advice on how to get through it though, you're welcome to ask...

 

[caRnAG3]

Leaving CISP for me wasn't just about these DDOS attacks. I would get 1-2Mbps down at most on my 20/2 services between 6pm and 9pm daily and on weekends. Super frustrating as support would just want me to bypass the router to rule it out yet when doing so I would get the same 1-2Mbps result.

One thing they could have possibly done to keep me is not billing for the days they were being DDOSed, that goodwill would have gone a long way.

They used to be my go to ISP and I'm not kidding when I say I have referred 20+ clients to them, 6 of those are close family members who should be sending cancellation notices today.