Cool Ideas Fibre ISP – Feedback Thread 2

[DuckKnuckle]

This one...

MikroTik

MikroTik makes networking hardware and software, which is used in nearly all countries of the world. Our mission is to make existing Internet technologies faster, more powerful and affordable to wider range of users.

mikrotik.com

and this to get WiFi in the house...

Ubiquiti UniFi AC Pro Dual Band AP | UAP-AC-PRO

Ubiquiti's UAP-AC-PRO is an indoor/outdoor, WiFi 5, dual band access point. It can reach up to 1750Mbps aggregate data rate with 5GHz (3x3 MU-MIMO) and 2.4GHz (3x3 MIMO) bands.

scoop.co.za

What speeds you getting on WiFi with the AC pro? I’m thinking of getting it to replace my AirCube.

 

[r00igev@@r]

Na..the big boys play with ASIC's

True but they now load a generic linux on their hardware as well. Those ASICs are 20x the price.

 

[jannier]

What speeds you getting on WiFi with the AC pro? I’m thinking of getting it to replace my AirCube.

Around 200Mbps on 2G and 485Mbps on 5G

 

[DuckKnuckle]

Around 200Mbps on 2G and 485Mbps on 5G

Not as fast as I thought it would be. I currently get 300Mbps off of 5Ghz

 

[BrendanMc]

This one...

MikroTik

MikroTik makes networking hardware and software, which is used in nearly all countries of the world. Our mission is to make existing Internet technologies faster, more powerful and affordable to wider range of users.

mikrotik.com

and this to get WiFi in the house...

Ubiquiti UniFi AC Pro Dual Band AP | UAP-AC-PRO

Ubiquiti's UAP-AC-PRO is an indoor/outdoor, WiFi 5, dual band access point. It can reach up to 1750Mbps aggregate data rate with 5GHz (3x3 MU-MIMO) and 2.4GHz (3x3 MIMO) bands.

scoop.co.za

Problem with that it doesn't have a WPS button that I'm aware of, and also not that familiar with that Router OS, but i suppose that's why we have these forums and "google is your friend"

 

[Eye9od]

Aight, there's a lot of noise in here, but all I wanna know is:

ARE WE BACK UP?

CISP's twitter feed seems to suggest so, and I'm mostly back up on my side (was already last night; able to log into PSN without major issues, unlike earlier yesterday), but I wanted to check with the rest of ya'll whether we're back up 100%?

 

[semaphore]

Geez the amount of whining in here for a bit of downtime due to outside influences.

8760 hours in a year. Let's say 36 hours x 2 incidents of downtime. That's an uptime of 99.17%. I think even most corporate SLA's would consider that acceptable.

If you want 100% uptime then you should consider paying for a redundant link, and ask yourself whether the price is worth the 0.8% gain. Or get a VPN for instances where there is an international outage. Or change ISPs and hope that they don't get hit.

But whatever threats you have in mind, we honestly DGAF. If you need constructive advice on how to get through it though, you're welcome to ask...

Hate to rain on your parade, it's been more than 2 occasions, the issue here is not downtime, but the sheer lack of thinking forward of potential future attacks. Then it taking 2 days for services to return to "normal".

 

[Mike Hoxbig]

Hate to rain on your parade, it's been more than 2 occasions, the issue here is not downtime, but the sheer lack of thinking forward of potential future attacks. Then it taking 2 days for services to return to "normal".

Look I've been pissed with them in the past too, especially with localised issues that affect just me.

But coming in here and raging about a major issue it isn't going to help them fix it any faster. At least I know that they stay in touch with us, and I can come in here and get relatively quick feedback.

If I had to go with some corporate behemoth like MTN or Vodacom, the only source of communication is through their call centre or Twitter, in which case you can expect the dumbed-down level of support that we used to get with Telkom, like restart your router etc.

 

[smokemaryjane]

Hate to rain on your parade, it's been more than 2 occasions, the issue here is not downtime, but the sheer lack of thinking forward of potential future attacks. Then it taking 2 days for services to return to "normal".

Don't bring logic into the conversation. Apparently every ISP in SA has constant outages (not CISP though), and you are not allowed to be irritated by bad service levels. tHiS iS aFrIkA dOOd.

Too bad fibre is locked down to such an extent that I cannot even just buy a capped fibre username/password and just drop it in during our '99.9% uptime' weekends.

 

[zaowuya]

Problem with that it doesn't have a WPS button that I'm aware of, and also not that familiar with that Router OS, but i suppose that's why we have these forums and "google is your friend"

The Mikrotik hapAC2 does have a WPS button.

 

[fogbound]

Aight, there's a lot of noise in here, but all I wanna know is:

ARE WE BACK UP?

CISP's twitter feed seems to suggest so, and I'm mostly back up on my side (was already last night; able to log into PSN without major issues, unlike earlier yesterday), but I wanted to check with the rest of ya'll whether we're back up 100%?

Thats Blizzard via London looks pretty much what it should.

 

[furpile]

Hate to rain on your parade, it's been more than 2 occasions, the issue here is not downtime, but the sheer lack of thinking forward of potential future attacks. Then it taking 2 days for services to return to "normal".

Do you even bother to read the articles? CISP's normal traffic is 40 Gbps. They increased their capacity with the previous DDOS attack, and the attack this weekend was even bigger than the previous one. They now reached 300 Gbps by the DDOS attack. So how much spare capacity do you think they should have, if some retard on the net can just increase the size of the attack to match? Somebody is paying for that capacity, and at some point it will be the CISP customers. So there is a limit to how much they can do, but they are definitely doing what they can.

Cool Ideas facing attack of over 300Gbps

The distributed denial of service attack on Cool Ideas reached over 300Gbps yesterday, and is ongoing.

mybroadband.co.za

The distributed denial of service attack on Cool Ideas reached over 300Gbps yesterday and is ongoing, co-founder Paul Butschi has told MyBroadband.

Butschi said the attack traffic statistics came from Cogent and Hurricane Electric in London. Of the total traffic hitting their network, roughly 40Gbps is legitimate.

...

The attack, which affected parts of Liquid Telecom’s network, measured in excess of 100Gbps.

 

[BrendanMc]

The Mikrotik hapAC2 does have a WPS button.

I was looking at the one that @jannier posted. The one you posted looks nice. I see it on the scoop website, price is decent too. Thanks!

 

[AfricanTech]

Don't bring logic into the conversation. Apparently every ISP in SA has constant outages (not CISP though), and you are not allowed to be irritated by bad service levels. tHiS iS aFrIkA dOOd.

Too bad fibre is locked down to such an extent that I cannot even just buy a capped fibre username/password and just drop it in during our '99.9% uptime' weekends.

You can if you're on Openserve

 

[TH3J0K3R]

Do you even bother to read the articles? CISP's normal traffic is 40 Gbps. They increased their capacity with the previous DDOS attack, and the attack this weekend was even bigger than the previous one. They now reached 300 Gbps by the DDOS attack. So how much spare capacity do you think they should have, if some retard on the net can just increase the size of the attack to match? Somebody is paying for that capacity, and at some point it will be the CISP customers. So there is a limit to how much they can do, but they are definitely doing what they can.

Cool Ideas facing attack of over 300Gbps

The distributed denial of service attack on Cool Ideas reached over 300Gbps yesterday, and is ongoing.

mybroadband.co.za

Yeah and we're supposed to just take their word for it. They mentioned nearly 500Gbps somewhere in this thread. That would mean, this no name brand isp in SA was hit with one of the largest DDOS attacks on record? It makes NO sense to me.

People have a right to be pissed. I've been with them for 3 months.
I've had somewhere between 15-20 days of down time. I should just accept that and be happy with it?
Let's not forget how piss poor their communication was the previous times.

I really don't understand why people defend companies.

 

[furpile]

Yeah and we're supposed to just take their word for it. They mentioned nearly 500Gbps somewhere in this thread. That would mean, this no name brand isp in SA was hit with one of the largest DDOS attacks on record? It makes NO sense to me.

People have a right to be pissed. I've been with them for 3 months.
I've had somewhere between 15-20 days of down time. I should just accept that and be happy with it?
Let's not forget how piss poor their communication was the previous times.

I really don't understand why people defend companies.

You have a right to be mad, and if you are not happy with the service you are free to leave and go somewhere else. I am not defending CISP blindly, I have only been a customer for a few weeks now but I am happy with the service I got from them. Sure, the outages are annoying but that is part of life. ADSL wasn't 100% reliable either.

I do take offence to people posting crap in a feedback thread that borders on personal attacks. Like the rage post a bit earlier that was way out of line. And saying stuff like CISP "has a sheer lack of forward thinking". Despite all the feedback they have given about the situation, all the mitigation they have put in place and the multiple MyBB articles about it. They are trying, they are not a multi billion dollar ISP, they have limits but they are trying. For that alone I will still support them.

 

[xefor]

Yeah and we're supposed to just take their word for it. They mentioned nearly 500Gbps somewhere in this thread. That would mean, this no name brand isp in SA was hit with one of the largest DDOS attacks on record? It makes NO sense to me.

People have a right to be pissed. I've been with them for 3 months.
I've had somewhere between 15-20 days of down time. I should just accept that and be happy with it?
Let's not forget how piss poor their communication was the previous times.

I really don't understand why people defend companies.

Liquid Telecoms got hit too.

 

[zaowuya]

I really don't understand why people defend companies.

From my side, it's because I've had good service with Cool Ideas for the majority of time I've been with them. (Since June 2017). The good quality service far exceeds the poor service that has been caused by things that are outside of their control.

That's not to say I don't find the downtime frustrating. I do. But I'm judging Cool Ideas based on their track record for the time I've been with them, and not just on the last few incidents.

 

[BadBoyGP]

Yeah and we're supposed to just take their word for it. They mentioned nearly 500Gbps somewhere in this thread. That would mean, this no name brand isp in SA was hit with one of the largest DDOS attacks on record? It makes NO sense to me.

People have a right to be pissed. I've been with them for 3 months.
I've had somewhere between 15-20 days of down time. I should just accept that and be happy with it?
Let's not forget how piss poor their communication was the previous times.

I really don't understand why people defend companies.

I think it's best if you change... don't tell us... just change...

You will be happy
The ISP will be happy
MBB will be happy...

 

[Loppas]

Aah that may be the problem. I don't think the hardware in those routers can cope with 1Gbps.
I use a mikrotik router and Ubiquity access point to handle the speed.

I was able to get gigabit just fine on the tp link archer that cisp supplied.