Cool Ideas Fibre ISP – Feedback Thread 2

[TheRoDent]

Yip, confirmed link failure to Hurricane Electric.

 

[ghostRgg]

Yip, confirmed link failure to Hurricane Electric.

You guys really are having the best luck with Hurricane Electric, I guess they are angry with you.

 

[TheRoDent]

You guys really are having the best luck with Hurricane Electric, I guess they are angry with you.

Getting rather tired of them, yes.

 

[GotToLuveIT]

Sometimes the simplest solutions are the easiest

Let's see if it works.
View attachment 747081

He is a toxic troll, we hoped we saw the back of long ago.
He was one of the cheerleader of the no comms, I poop my undies club.

Carma is a bitch.

 

[GotToLuveIT]

Ah, the classic demagogue misdirection. That’s not what I wrote. I purposely used the term “rabid” to indicate that I did not encompass all people who defended CI in my example.
If false equivalence were a firewall then CISP would be blessed to have you stand before the zombie horde.

Can't wait for your waiting period to end so you can leave.

 

[ghostRgg]

As far as I can tell the most stable route to EU currently is via Cogent and Telia, and for Durban there have been zero issues with Seacom, even with a lot of the routes getting thumped over the weekend. But that route is technically off-limits I guess.

 

[GotToLuveIT]

@PBCool, @TheRoDent, after what has to have been an incredibly challenging weekend, well done to you and the other CISP techs who sorted the problem.

While the outage didn't affect me much, it's perhaps pertinent to explain the thoughts that went through my mind (as a not-very-IT-minded member of the public) because of CISP's communications this weekend. It's also sensible to bear in mind that not every CISP customer knows about this thread - their main source of information would have been your Facebook page, Twitter feed and the Cool Zone, all of which weren't exactly well-attended.

When the first SMS rolled around circa Saturday morning: "Oh, FFS, again? Haven't these dudes learned from September?"
During Saturday while I wasn't home: "Still not fixed? Must be one helluva problem. But where're the protection measures after September's brouhaha?"
Upon digging around online (at my office) during Sunday: "Still no comprehensive details, they're obviously busy trying to fix it but reassure people that it's something bigger than they've ever dealt with and they're not sleeping until it's sorted out? Speak!"
Upon reading MyBB during Sunday: "Lots of pissed-off people, detailed communications urgently needed."

CISP communicated ineffectively in a technical way and in layman's terms. The way out, as I see it, is simple: get a PR-minded person to handle Facebook, Twitter and the Cool Zone; there, keep it easily understandable ("We're really trying, this is the biggest attack we've ever faced, we're doing everything we can"). Then, get a recently-graduated, knowledgeable technical chap to update the channels where people want more than "We're really trying..." (you can't be expected to employ a highly-experienced, highly-expensive technician just to post messages on the MyBB forums). Said graduate can learn on-the-job in unusual situations like this.

What do you think?

Ok noted, next time I will re-post the message for you in crayon.
Problem fixed.

Edit. Forgot to add, you can now proceed to pay me in Bitcoin, that never goes down, just like the magic ISPs in South Africa, oh wait …. Please Hold; your call is important to us.

 

[BrendanMc]

Getting rather tired of them, yes.

Does this mean I have to sit outside this evening and look at the stars and stuff? Maybe gooi a braai and beer?

 

[r00igev@@r]

Does this mean I have to sit outside this evening and look at the stars and stuff? Maybe gooi a braai and beer?

Where is my invite?

 

[TheRoDent]

Nee man.

We have changed outbound routes to Cogent and logged the issue with HE. Things should be fine. Let me know if it's not.

 

[TheRoDent]

Where is my invite?

Jis I could definately do with a bit of stargazing over a beer. Can I get an invite too ?

 

[razed]

Herewith the official communications regarding this weekends incident.

65 days later - Cool Ideas - Your Fibre Guy

bit.ly

And PDF format for those that prefer the direct download: http://bit.ly/65dayspdf

This will be sent via SMS, Social and email shortly.

28 Days Later... (2002) - IMDb

28 Days Later...: Directed by Danny Boyle. With Alex Palmer, Bindu De Stoppani, Jukka Hiltunen, David Schneider. Four weeks after a mysterious, incurable virus spreads throughout the UK, a handful of survivors try to find sanctuary.

m.imdb.com

 

[image132]

Ok noted, next time I will re-post the message for you in crayon.
Problem fixed.

Edit. Forgot to add, you can now proceed to pay me in Bitcoin, that never goes down, just like the magic ISPs in South Africa, oh wait …. Please Hold; your call is important to us.

Mate I think you need to chill out a bit.

@darste gave valid feedback on a issue he saw and was level headed enough to try and even give a solution to it. No need to attack him.

The ddos is over, you can relax now. Pornhub works. I promise.

 

[CrypticZA]

Does this mean I have to sit outside this evening and look at the stars and stuff? Maybe gooi a braai and beer?

Since I can't talk to my friends via discord count me in too )

 

[TheRoDent]

Since I can't talk to my friends via discord count me in too )

We'll tackle that one next. Allow for some dust to settle plz

 

[CrypticZA]

We'll tackle that one next. Allow for some dust to settle plz

Comment was a little uncalled for sorry... Just frustrated but fully understand what's going on... Just been really annoying couple days getting DDoSed at work and at home...

 

[TheRoDent]

Comment was a little uncalled for sorry... Just frustrated but fully understand what's going on... Just been really annoying couple days getting DDoSed at work and at home...

Nah, no offence taken. We've been working on it via discord. But sorry, other priorities.

Problems like yours interests me because there's no clear explanation.

Challenge accepted.

 

[darste]

Ok noted, next time I will re-post the message for you in crayon.
Problem fixed.

Edit. Forgot to add, you can now proceed to pay me in Bitcoin, that never goes down, just like the magic ISPs in South Africa, oh wait …. Please Hold; your call is important to us.

A logical, valuable and coherent response - thank you!

 

[BrendanMc]

Nah, no offence taken. We've been working on it via discord. But sorry, other priorities.

Problems like yours interests me because there's no clear explanation.

Challenge accepted.

And maybe my lol client chatty and speed stuff too? after said dust has dusted itself?

 

[BrendanMc]

Where is my invite?

got lost in the DDOS?