Cool Ideas Fibre ISP – Feedback Thread 2

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justinvz

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Dec 5, 2019
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@PBCool I have been waiting longer that 48 hrs for a call I logged, I'm very frustrated at the moment regarding my internet not working and no feedback is ever given. Support did tell me they escalated the call last night but then again no feedback has been given to me since then.
#COOL-20191203-347485
 

WickedMONK3Y

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Sep 28, 2006
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Is there a notice somewhere?
Received the notice because of our Business internet being with Bitco so it was an internal notice to all customers. They say it was international only but their VoIP, Local, International and other services all went tits up for quite some time. Apparently the DDoS started early this morning in the AM around and they had mostly scrubbed/mitigated it by late PM today. I wont post it here out of respect for both CISP and Bitco. I am sure neither wants a Bitco notice on the CISP pages.

There was some interesting reading in the notice: They speak about a DDoS solution they were deploying. It is a solution from Cisco/Arbos so you KNOW it is expensive :p but it looks interesting!

Cisco ASR 9000 DDoS Solution
 

tardomatic

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If I was an ethically challenged Cisco salesperson, there could be some money in launching a DDoS for a few $ and then giving the target a well timed courtesy call a day or two later.
 

jannier

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25min now after loadshedding and the cpe blue light is still flashing. I thought vumatel made changes and upgrades for this **** after the firestorm issue we had with stage 4 loadshedding earlier this year. Almost 30 minutes now
 

CrypticZA

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25min now after loadshedding and the cpe blue light is still flashing. I thought vumatel made changes and upgrades for this **** after the firestorm issue we had with stage 4 loadshedding earlier this year. Almost 30 minutes now
Ours came back straight away wasn't even 30 seconds and we were connected :)
 

DeatheCore

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WTF, blue light is still flashing and I notice the internet is working!
Vumatel, lol.
Code:
iperf3 -u -R -b 10M -p 17001 -c ter-cpt-iperf-1.cisp.co.za -O 1
warning: Ignoring nonsense TCP MSS -2146716928
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[  5] local 192.168.1.199 port 61618 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  1.24 MBytes  10.4 Mbits/sec  0.142 ms  0/891 (0%)  (omitted)
[  5]   0.00-1.00   sec  1.19 MBytes  10.0 Mbits/sec  0.125 ms  0/857 (0%)
[  5]   1.00-2.00   sec  1.00 MBytes  8.41 Mbits/sec  0.155 ms  135/855 (16%)
[  5]   2.00-3.00   sec  1.19 MBytes  10.0 Mbits/sec  0.153 ms  0/856 (0%)
[  5]   3.00-4.00   sec  1.19 MBytes  10.0 Mbits/sec  0.129 ms  0/857 (0%)
[  5]   4.00-5.00   sec  1.19 MBytes  10.0 Mbits/sec  0.173 ms  0/856 (0%)
[  5]   5.00-6.00   sec  1.19 MBytes  10.0 Mbits/sec  0.093 ms  0/856 (0%)
[  5]   6.00-7.00   sec  1.19 MBytes  9.99 Mbits/sec  0.132 ms  0/856 (0%)
[  5]   7.00-8.00   sec  1.19 MBytes  10.0 Mbits/sec  0.101 ms  0/856 (0%)
[  5]   8.00-9.00   sec  1.10 MBytes  9.22 Mbits/sec  0.141 ms  67/856 (7.8%)
[  5]   9.00-10.00  sec  1.19 MBytes  10.0 Mbits/sec  0.157 ms  0/857 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.04  sec  12.0 MBytes  10.0 Mbits/sec  0.000 ms  0/8562 (0%)  sender
[  5]   0.00-10.00  sec  11.6 MBytes  9.77 Mbits/sec  0.157 ms  202/8562 (2.4%)  receiver
 

jannier

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43 minutes now, made a video of it, still blue flashing light and internet is working.

Code:
C:\iperf>iperf3 -u -R -b 10M -p 17001 -c ter-cpt-iperf-1.cisp.co.za -O 1
warning: Ignoring nonsense TCP MSS -2146716928
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[  5] local 192.168.88.246 port 57496 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  1.24 MBytes  10.4 Mbits/sec  0.165 ms  1/891 (0.11%)  (omitted)
[  5]   0.00-1.00   sec  1.19 MBytes  10.0 Mbits/sec  0.183 ms  0/857 (0%)
[  5]   1.00-2.00   sec  1.19 MBytes  9.99 Mbits/sec  0.160 ms  0/855 (0%)
[  5]   2.00-3.00   sec  1.19 MBytes  10.0 Mbits/sec  0.143 ms  0/856 (0%)
[  5]   3.00-4.00   sec  1.19 MBytes  10.0 Mbits/sec  0.160 ms  0/857 (0%)
[  5]   4.00-5.00   sec  1.19 MBytes  10.0 Mbits/sec  0.124 ms  0/856 (0%)
[  5]   5.00-6.00   sec  1.19 MBytes  9.99 Mbits/sec  0.147 ms  0/856 (0%)
[  5]   6.00-7.00   sec  1.19 MBytes  10.0 Mbits/sec  0.099 ms  0/857 (0%)
[  5]   7.00-8.00   sec  1.19 MBytes  9.99 Mbits/sec  0.160 ms  0/855 (0%)
[  5]   8.00-9.00   sec  1.16 MBytes  9.77 Mbits/sec  0.169 ms  20/856 (2.3%)
[  5]   9.00-10.00  sec  1.19 MBytes  10.0 Mbits/sec  0.167 ms  0/857 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-10.04  sec  12.0 MBytes  10.0 Mbits/sec  0.000 ms  0/8562 (0%)  sender
[  5]   0.00-10.00  sec  11.9 MBytes  9.98 Mbits/sec  0.167 ms  20/8562 (0.23%)  receiver

iperf Done.
 

x7razor

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Sep 20, 2014
Messages
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mine stayed on for almost 2 hours during load shedding (reminder need to replace battery lol) so it did die but when power came back it connected immediately vumatel cpt/kraaifontein area
 

jannier

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Messages
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OK, so I just unplugged the power from the CPE, waited about 2 minutes then powered it back ON, mikrotik router had IP and connected within 10 seconds and blue light was still flashing and internet working. at about 30+ seconds the blue light stopped flashing and became solid.

Weird!!!!
 

jannier

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Messages
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mine stayed on for almost 2 hours during load shedding (reminder need to replace battery lol) so it did die but when power came back it connected immediately vumatel cpt/kraaifontein area
How did you keep the CPE on that long? My UPS ran for about 15 - 20 minutes and it turned itself off, had to turn it back on and then after 10 - 15min it turns off again.
Set it to setting to run as long as possible, battery is not flat but it turns off. Replaced the batteries after stage 4 load-shedding earlier in the year.
This is what I use.

What you using?
 
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crawler

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Complex was recently migrated to frogfoot from Blitzfibre

Online pricing and speeds shows 200/200 for 1299

This what i paid for 100/100 on Blitzfibre

Requested to be upgraded today from 100 to 200

Apparently infrastructure only supports up to 100

How is this possible for fibre? Surely it must be able to accommodate to 1 gbs?
 

furpile

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How did you keep the CPE on that long? My UPS ran for about 15 - 20 minutes and it turned itself off, had to turn it back on and then after 10 - 15min it turns off again.
Set it to setting to run as long as possible, battery is not flat but it turns off. Replaced the batteries after stage 4 load-shedding earlier in the year.
This is what I use.

What you using?
I would be interested as well. Always used a 12V UPS hooked up to a car battery for my ADSL router, but sadly the new TP-link router runs on 9V. So will have to make a plan or use a standard 220V UPS. Problem is the efficiency is not great going from 12V to 220V back to 9/12V, so they don't last as long.
 

Gambit

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I bought a 12v backup battery box from an alarm company. It runs both my vumatel cpe and MikroTik router for about 5 hours. So it always covers a full load shedding. These boxes are commonly used as backup power for alarms and doors with magnetic locks. Cheap UPS has same size battery but only lasts 20min because it in inefficient to convert 12v dc to 230v AC and back to 12v DC again. A lot of heat is generated.
 

waylander

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May 15, 2013
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I bought a 12v backup battery box from an alarm company. It runs both my vumatel cpe and MikroTik router for about 5 hours. So it always covers a full load shedding. These boxes are commonly used as backup power for alarms and doors with magnetic locks. Cheap UPS has same size battery but only lasts 20min because it in inefficient to convert 12v dc to 230v AC and back to 12v DC again. A lot of heat is generated.
Link pls?
 

Gambit

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Link pls?
I have this unit but there are loads of different companies that make and sell the same kind of device.



I think I paid around R500 for it. And R200 for the battery. Worth every cent. Has been a life saver over the last 2 years with the intermittent load shedding.
 

Gambit

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It has 2 x 12v outputs. You just need to buy some wire and solder the DC barrel connectors on to connect to the router and fiber cpe. Of course the trenched vumatel cpe is 12v you just need to check that your router and whatever CPE you have is also 12v.
 

under_sky

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Dec 26, 2013
Messages
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Received the notice because of our Business internet being with Bitco so it was an internal notice to all customers. They say it was international only but their VoIP, Local, International and other services all went tits up for quite some time. Apparently the DDoS started early this morning in the AM around and they had mostly scrubbed/mitigated it by late PM today. I wont post it here out of respect for both CISP and Bitco. I am sure neither wants a Bitco notice on the CISP pages.

There was some interesting reading in the notice: They speak about a DDoS solution they were deploying. It is a solution from Cisco/Arbos so you KNOW it is expensive :p but it looks interesting!

Cisco ASR 9000 DDoS Solution
@TheRoDent @PBCool

Hope they can take note of something like this. Cisco makes some nice stuff, pretty much the whole of Vodacom's billing runs on Cisco switches and the stuff they use is stupid stupid expensive my father keeps the backup of it for them in a disclosed location with access to charter a flight if something goes wrong with a switch for replacement across SA
 
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