Cool Ideas Fibre ISP – Feedback Thread 2

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CrypticZA

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I don't think overwatch servers are hosted in JHB are they?
I think we might be routing via JHB or something.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   30 |   30 |    0 |    0 |    1 |    0 |
|                            155.93.254.1 -    0 |   30 |   30 |    2 |    3 |   33 |    2 |
|                           155.93.240.33 -    0 |   30 |   30 |    2 |    3 |   20 |    2 |
|            c3h-backbone.coolideas.co.za -    0 |   30 |   30 |    1 |    1 |    1 |    1 |
|             cd-backbone.coolideas.co.za -    0 |   30 |   30 |    1 |    1 |    2 |    1 |
|                uvu-cust.coolideas.co.za -    0 |   30 |   30 |  191 |  191 |  192 |  191 |
|                          195.66.238.234 -    0 |   30 |   30 |  192 |  195 |  246 |  192 |
|              ae1-br02-eqld5.as57976.net -    0 |   30 |   30 |  198 |  202 |  293 |  200 |
|         et-0-0-2-br02-eqpa4.as57976.net -    0 |   30 |   30 |  199 |  209 |  293 |  206 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

5.42.188.21 On this server at the moment... ping is 235ms

While 5 minutes ago connected to an Amsterdam server and ping was normal at 164 and 20IND i didn't get the IP tho

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |  197 |  197 |    0 |    0 |    3 |    0 |
|                            155.93.254.1 -    0 |  197 |  197 |    2 |    5 |   38 |   31 |
|                           155.93.240.33 -    0 |  197 |  197 |    2 |    3 |   30 |    2 |
|            c3h-backbone.coolideas.co.za -    0 |  197 |  197 |    1 |    1 |    3 |    1 |
|             cd-backbone.coolideas.co.za -    0 |  197 |  197 |    1 |    1 |    3 |    1 |
|                uvu-cust.coolideas.co.za -    0 |  197 |  197 |  141 |  141 |  153 |  142 |
|                          195.66.238.234 -    0 |  197 |  197 |  142 |  145 |  192 |  142 |
|              ae1-br02-eqld5.as57976.net -    0 |  197 |  197 |  148 |  150 |  195 |  149 |
|         et-0-0-2-br02-eqpa4.as57976.net -    5 |  148 |  142 |  149 |  474 | 4335 |  150 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5.42.188.160
 
Last edited:

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
1,863
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   29 |   29 |    0 |    0 |    1 |    0 |
|                            155.93.254.1 -    0 |   29 |   29 |    1 |    4 |   29 |    2 |
|                           155.93.240.33 -    0 |   29 |   29 |    2 |    4 |   45 |    2 |
|            c3h-backbone.coolideas.co.za -    0 |   29 |   29 |    1 |    1 |    2 |    1 |
|                ump-cust.coolideas.co.za -    0 |   29 |   29 |    1 |    1 |    2 |    1 |
|                             154.0.4.122 -    0 |   29 |   29 |  141 |  141 |  142 |  141 |
|                          195.66.238.234 -    0 |   29 |   29 |  142 |  145 |  202 |  142 |
|              ae1-br02-eqld5.as57976.net -    0 |   29 |   29 |  148 |  150 |  182 |  148 |
|         et-0-0-2-br02-eqpa4.as57976.net -    0 |   29 |   29 |  149 |  159 |  224 |  198 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    5 |    0 |    0 |    0 |    0 |    0 |
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

5.42.185.239 - server with normal ping 164ms both above and this one are Paris
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,938
I think we might be routing via JHB or something.

Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 30 | 30 | 0 | 0 | 1 | 0 |
| 155.93.254.1 - 0 | 30 | 30 | 2 | 3 | 33 | 2 |
| 155.93.240.33 - 0 | 30 | 30 | 2 | 3 | 20 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 30 | 30 | 1 | 1 | 1 | 1 |
| cd-backbone.coolideas.co.za - 0 | 30 | 30 | 1 | 1 | 2 | 1 |
| uvu-cust.coolideas.co.za - 0 | 30 | 30 | 191 | 191 | 192 | 191 |
| 195.66.238.234 - 0 | 30 | 30 | 192 | 195 | 246 | 192 |
| ae1-br02-eqld5.as57976.net - 0 | 30 | 30 | 198 | 202 | 293 | 200 |
| et-0-0-2-br02-eqpa4.as57976.net - 0 | 30 | 30 | 199 | 209 | 293 | 206 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

5.42.188.21 On this server at the moment... ping is 235ms

While 5 minutes ago connected to an Amsterdam server and ping was normal at 164 and 20IND i didn't get the IP tho

Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 197 | 197 | 0 | 0 | 3 | 0 |
| 155.93.254.1 - 0 | 197 | 197 | 2 | 5 | 38 | 31 |
| 155.93.240.33 - 0 | 197 | 197 | 2 | 3 | 30 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 197 | 197 | 1 | 1 | 3 | 1 |
| cd-backbone.coolideas.co.za - 0 | 197 | 197 | 1 | 1 | 3 | 1 |
| uvu-cust.coolideas.co.za - 0 | 197 | 197 | 141 | 141 | 153 | 142 |
| 195.66.238.234 - 0 | 197 | 197 | 142 | 145 | 192 | 142 |
| ae1-br02-eqld5.as57976.net - 0 | 197 | 197 | 148 | 150 | 195 | 149 |
| et-0-0-2-br02-eqpa4.as57976.net - 5 | 148 | 142 | 149 | 474 | 4335 | 150 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5.42.188.160
Can you PM me that trace with IPs instead of hostnames, Cape Town still very much 140 to London.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,938
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 29 | 29 | 0 | 0 | 1 | 0 |
| 155.93.254.1 - 0 | 29 | 29 | 1 | 4 | 29 | 2 |
| 155.93.240.33 - 0 | 29 | 29 | 2 | 4 | 45 | 2 |
| c3h-backbone.coolideas.co.za - 0 | 29 | 29 | 1 | 1 | 2 | 1 |
| ump-cust.coolideas.co.za - 0 | 29 | 29 | 1 | 1 | 2 | 1 |
| 154.0.4.122 - 0 | 29 | 29 | 141 | 141 | 142 | 141 |
| 195.66.238.234 - 0 | 29 | 29 | 142 | 145 | 202 | 142 |
| ae1-br02-eqld5.as57976.net - 0 | 29 | 29 | 148 | 150 | 182 | 148 |
| et-0-0-2-br02-eqpa4.as57976.net - 0 | 29 | 29 | 149 | 159 | 224 | 198 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

5.42.185.239 - server with normal ping 164ms both above and this one are Paris
Also what do traces look like via the VPN?
 

CrypticZA

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Joined
Sep 21, 2019
Messages
1,863
Also what do traces look like via the VPN?
Seems as though the issue we were having is resolved itself normal games seem to be back to normal pings i was getting in quick play and arcade games erratic ping last night and Thursday but it seems fine now the training area is just busted, but it seems like it is busted for everyone :unsure: soz chief
 

PBCool

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Jan 11, 2016
Messages
10,938
Seems as though the issue we were having is resolved itself normal games seem to be back to normal pings i was getting in quick play and arcade games erratic ping last night and Thursday but it seems fine now the training area is just busted, but it seems like it is busted for everyone :unsure: soz chief
Hmmk let me know, no changes from our side.
 

DJZassie

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Joined
Dec 10, 2011
Messages
365
Sigh, Twitch has gone to the dogs for me the past week or two...

Any time considered "peak" times (weekends or past 6pm) i can't watch streams. Just constant buffer.

Tests from my server in the netherlands shows full speed. But twitch is serving from Brazil and it just can't keep up apparently.

Ideas? Besides VPN, really not it the mood to have to turn that on and off whenever i want to watch a stream as i generally do alot of multi-tasking while i watch things.
 

CrypticZA

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Joined
Sep 21, 2019
Messages
1,863
Sigh, Twitch has gone to the dogs for me the past week or two...

Any time considered "peak" times (weekends or past 6pm) i can't watch streams. Just constant buffer.

Tests from my server in the netherlands shows full speed. But twitch is serving from Brazil and it just can't keep up apparently.

Ideas? Besides VPN, really not it the mood to have to turn that on and off whenever i want to watch a stream as i generally do alot of multi-tasking while i watch things.
Do you use the app or browser? I am using chrome at the moment and streaming 1080P without any buffering and i have a 20/2 line and i can honestly saying streaming on Cool Ideas is generally a 6/5 in my books.

Have you done iperf tests? Maybe your FNO is possibly the issue?
 

DJZassie

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Joined
Dec 10, 2011
Messages
365
Do you use the app or browser? I am using chrome at the moment and streaming 1080P without any buffering and i have a 20/2 line and i can honestly saying streaming on Cool Ideas is generally a 6/5 in my books.

Have you done iperf tests? Maybe your FNO is possibly the issue?
Haha, i can assure you i've tried most of the different combinations of things such as browsers, PCs, etc.
and yes, all tests are over cat6 cabling ;)
Currently running off Chrome.
"Tests from my server in the netherlands shows full speed." includes Iperf yes :) So connections EU are perfectly fine, Seems my connection out to Brazil is the issue here.

I'm in CPT, and not sure where we break out to Brazil, so could also be a local issue between there and here.
 

CrypticZA

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Messages
1,863
Haha, i can assure you i've tried most of the different combinations of things such as browsers, PCs, etc.
and yes, all tests are over cat6 cabling ;)
Currently running off Chrome.
"Tests from my server in the netherlands shows full speed." includes Iperf yes :) So connections EU are perfectly fine, Seems my connection out to Brazil is the issue here.

I'm in CPT, and not sure where we break out to Brazil, so could also be a local issue between there and here.
Ah that's very strange I'm Cape Town too and have 0 issues, basically live on Twitch what fibre provider you with?

If you with Vuma you can check out http://isp-handover.speedtestcustom.com/
 

DJZassie

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Messages
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image132

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Also in Cape Town. Had pretty much 0 issues with twitch ever since CISP introduced the twitch relay. Its insane the difference that thing has made.
 

PBCool

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Messages
10,938
Haha, i can assure you i've tried most of the different combinations of things such as browsers, PCs, etc.
and yes, all tests are over cat6 cabling ;)
Currently running off Chrome.
"Tests from my server in the netherlands shows full speed." includes Iperf yes :) So connections EU are perfectly fine, Seems my connection out to Brazil is the issue here.

I'm in CPT, and not sure where we break out to Brazil, so could also be a local issue between there and here.
If they are specifically the streams to South America they don't utilise our accelerators as yet. Are European streams behaving the same?
 

DJZassie

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Dec 10, 2011
Messages
365
If they are specifically the streams to South America they don't utilise our accelerators as yet. Are European streams behaving the same?
Every stream i attempt to watch seems to get served from South America.
Doesn't matter where the streamer is actually based
 
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