Cool Ideas Fibre ISP – Feedback Thread 2

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,002
I am beginning to doubt my choice of CISP as my service provider. I used them at my previous residence a few years ago - no problem.
This time round seems to be a different matter - at least I think so as I am not getting any feedback.
#
NotsoCOOL-20190610-258633
Yeah ticket of mine from Saturday night still has no response what a way to deliver support
 

Ripstorm

Well-Known Member
Joined
Apr 2, 2007
Messages
337
I just want to know, have you been having issues with your network or not. I literally get over 400ms EVERY NIGHT for the last week! I need to know whether I need to move to a different ISP or not. According to your site, nothing is wrong:

Capture.JPG
 

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,002
Their website is an absolute joke, don't even bother with it.
I just want to know, have you been having issues with your network or not. I literally get over 400ms EVERY NIGHT for the last week! I need to know whether I need to move to a different ISP or not. According to your site, nothing is wrong:

View attachment 670339
Dont think they know how to change the status on that page as when everyone complains about a issue like this past weekend trust me it stays green. Maybe they wanna be like hey guys look a false 100% record for the past X days well done
Although the 400ms thing i have never had that just packet loss and DC every few minutes no matter the network is all i can relate to
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
5,869
I just want to know, have you been having issues with your network or not. I literally get over 400ms EVERY NIGHT for the last week! I need to know whether I need to move to a different ISP or not. According to your site, nothing is wrong:

View attachment 670339
There are two different locations, this is the native WHMCS network status page. We will link this to the announcement page which is where notices get posted.

Also changes around this are scheduled for our new site in build.
 

John Tempus

Expert Member
Joined
Aug 8, 2017
Messages
2,019
International to USA fked again. This is a daily issue now and really I am now getting super sick and tired of this.

I can access my servers over vpn and through cloudflare. Direct access not possible at all.

Its only an issue on CISP so please don't tell me again that this is something outside CISP. This is a daily occurance now.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 71 | 71 | 0 | 0 | 1 | 0 |
| 155.93.231.1 - 0 | 71 | 71 | 2 | 3 | 32 | 2 |
| 155.93.240.34 - 0 | 71 | 71 | 2 | 2 | 19 | 2 |
| 155.93.240.25 - 0 | 71 | 71 | 1 | 1 | 5 | 1 |
| c2l-backbone.coolideas.co.za - 0 | 71 | 71 | 17 | 17 | 19 | 17 |
| 154.0.1.190 - 0 | 71 | 71 | 27 | 27 | 30 | 27 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|

@PBCool @TheRoDent

Can you guys please get this fixed , its been dead now for at least 3 hours if not more.

My servers are accessible from everywhere except CISP, here is IP check for yourself what is screwed on CISP because right now its been dead for hours where this usually happened and it would come back accessible after 10-20mins before.

ip: 163.182.169.180
 
Last edited:

ISP cash cow

Executive Member
Joined
Feb 10, 2011
Messages
5,205
International to USA fked again. This is a daily issue now and really I am now getting super sick and tired of this.

I can access my servers over vpn and through cloudflare. Direct access not possible at all.

Its only an issue on CISP so please don't tell me again that this is something outside CISP. This is a daily occurance now.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 71 | 71 | 0 | 0 | 1 | 0 |
| 155.93.231.1 - 0 | 71 | 71 | 2 | 3 | 32 | 2 |
| 155.93.240.34 - 0 | 71 | 71 | 2 | 2 | 19 | 2 |
| 155.93.240.25 - 0 | 71 | 71 | 1 | 1 | 5 | 1 |
| c2l-backbone.coolideas.co.za - 0 | 71 | 71 | 17 | 17 | 19 | 17 |
| 154.0.1.190 - 0 | 71 | 71 | 27 | 27 | 30 | 27 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
This actually could also be my issue. I am trying to reinstall my office 365 on my laptop and it is taking hours to download
 

John Tempus

Expert Member
Joined
Aug 8, 2017
Messages
2,019
This actually could also be my issue. I am trying to reinstall my office 365 on my laptop and it is taking hours to download
Yes they have had this routing dying more and more often every second day and now every day it seems and this morning its been hours now that this routing is dead just over CISP.
 

blunt

Expert Member
Joined
May 1, 2006
Messages
2,310
International to USA fked again. This is a daily issue now and really I am now getting super sick and tired of this.

I can access my servers over vpn and through cloudflare. Direct access not possible at all.

Its only an issue on CISP so please don't tell me again that this is something outside CISP. This is a daily occurance now.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 71 | 71 | 0 | 0 | 1 | 0 |
| 155.93.231.1 - 0 | 71 | 71 | 2 | 3 | 32 | 2 |
| 155.93.240.34 - 0 | 71 | 71 | 2 | 2 | 19 | 2 |
| 155.93.240.25 - 0 | 71 | 71 | 1 | 1 | 5 | 1 |
| c2l-backbone.coolideas.co.za - 0 | 71 | 71 | 17 | 17 | 19 | 17 |
| 154.0.1.190 - 0 | 71 | 71 | 27 | 27 | 30 | 27 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|

@PBCool @TheRoDent

Can you guys please get this fixed , its been dead now for at least 3 hours if not more.
I have no issues accessing my server in the US, do you have an IP I can test?
 

John Tempus

Expert Member
Joined
Aug 8, 2017
Messages
2,019
I have no issues accessing my server in the US, do you have an IP I can test?
Yes ip: 163.182.169.180

My entire ip range inside this datacenter is dead from CISP, always have issues with CISP to it but then no issue to it from any other server, mobile data, ADSL, over vpn.

So I am clueless at this point why CISP seems to fkout constantly.
 

blunt

Expert Member
Joined
May 1, 2006
Messages
2,310
Yes ip: 163.182.169.180

My entire ip range inside this datacenter is dead from CISP, always have issues with CISP to it but then no issue to it from any other server, mobile data, ADSL, over vpn.

So I am clueless at this point why CISP seems to fkout constantly.
Yeah I can't ping / traceroute to that IP, also dies @

6 c5a-backbone.coolideas.co.za (154.0.1.190) 29.306 ms 29.534 ms 29.116 ms

[edit] tested it from vox fibre @ the office and traces+pings work
 
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