Cool Ideas Fibre ISP – Feedback Thread 2

[Fjorko]

No problems here, this while streaming a 10GB 1080p video... Test done to London Spitfire..... via wifi... lol

OS 100/50

 

[ZyborgRSA]

View attachment 672267

No problems here, this while streaming a 10GB 1080p video... Test done to London Spitfire..... via wifi... lol

OS 100/50

Where are you based?

 

[alternate]

https://coolzone.cisp.co.za/announcements.php
There are no Network Issues Currently.

Guys at least be transparent.

 

[StoneCold]

View attachment 672267

No problems here, this while streaming a 10GB 1080p video... Test done to London Spitfire..... via wifi... lol

OS 100/50

Openserve FTW baby!

 

[image132]

View attachment 672267

No problems here, this while streaming a 10GB 1080p video... Test done to London Spitfire..... via wifi... lol

OS 100/50

Got no issues here either.

Octotel 100/25.

Twitch is humming along.

 

[Fjorko]

Where are you based?

PLZ

 

[r00igev@@r]

I'm in the northern suburbs and I can see up to a 30% decrease on the openserve last mile throughput.

 

[Enzo Matrix]

Seems to be back to normal in Wilgeheuwe

l

 

[PBCool]

Another day and another total fking disaster trying to work on my remote server.

Either you guys decide what you are going to do regarding HE or I am just going to have to look for another ISP. I just can't give more chances over the same ol sht happening every single day and only on CISP. I have tried to replicate the same issues on every other ISP I can get my hands on and they are all functioning right.

Seriously what drugs is this HE routing on ? Capetown -> Durban -> Jhb -> London -> Nyc ? Seriously ?? This looks like a clusterfk of routing.

Ive supported CISP through thick and thin for last 2 years , my track record in the CISP threads would show at least 95% in support comments but I have gotten to the end of the line now with the constant issues relating to the same problems that is just showing up more and more often.

Right now I have use a seperate VPN just to work around your routing issues and this has become a permanent extra cost just to fix your routing issue since I cannot even use my own VPN which is located at the datacenter that CISP routing is constantly failing to route to.


| e0-23.core1.dur1.he.net - 7 | 15 | 14 | 187 | 278 | 586 | 188 |
| 10ge11-3.core1.jnb1.he.net - 23 | 9 | 7 | 168 | 180 | 199 | 192 |
| 10ge3-11.core1.lon2.he.net - 23 | 9 | 7 | 169 | 174 | 180 | 169 |
| 100ge13-2.core1.nyc4.he.net - 23 | 9 | 7 | 235 | 235 | 235 | 235 |

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 19 | 19 | 0 | 0 | 2 | 0 |
| 155.93.231.1 - 0 | 19 | 19 | 2 | 4 | 18 | 3 |
| 155.93.240.34 - 0 | 19 | 19 | 2 | 4 | 22 | 2 |
| 155.93.240.25 - 0 | 19 | 19 | 1 | 1 | 3 | 1 |
| cx-backbone.coolideas.co.za - 0 | 19 | 19 | 20 | 20 | 22 | 21 |
| c66-backbone.coolideas.co.za - 0 | 19 | 19 | 31 | 31 | 33 | 31 |
| e0-23.core1.dur1.he.net - 7 | 15 | 14 | 187 | 278 | 586 | 188 |
| 10ge11-3.core1.jnb1.he.net - 23 | 9 | 7 | 168 | 180 | 199 | 192 |
| 10ge3-11.core1.lon2.he.net - 23 | 9 | 7 | 169 | 174 | 180 | 169 |
| 100ge13-2.core1.nyc4.he.net - 23 | 9 | 7 | 235 | 235 | 235 | 235 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 23 | 9 | 7 | 234 | 234 | 235 | 235 |
| be21.albnypscr1.ip.firstlight.net - 23 | 9 | 7 | 238 | 238 | 239 | 239 |
| be1.albynypser2.ip.firstlight.net - 23 | 9 | 7 | 237 | 237 | 238 | 238 |
| xe-1-0-0.edge3.ny01.as40244.net - 23 | 9 | 7 | 236 | 237 | 244 | 236 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| xe.sbc1.ny01.as40244.net - 23 | 9 | 7 | 246 | 253 | 262 | 249 |
| xe-1-0-1.core107.ny01.as40244.net - 23 | 9 | 7 | 251 | 252 | 253 | 251 |
| x.x.x.x - 23 | 9 | 7 | 236 | 237 | 244 | 236 |

This is down to the fact that your server uses HE as a transit provider and HE announces locally, I will look into this today for you. Basically we would need to filter out HE within SA.

 

[PBCool]

There was an SADV issue as per the announcements page.

 

[blunt]

This is down to the fact that your server uses HE as a transit provider and HE announces locally, I will look into this today for you. Basically we would need to filter out HE within SA.

Not a relevant issue to me but as a matter of interest - why does it work just fine on IS and Vox locally but not CI if it's the fault of HE?

 

[ryan10]

There was an SADV issue as per the announcements page.

Doesn't mention any issues in Greenstone Hill.
I'm getting +-2mb download / +-17mb upload. Supposed to be 20/20.
International downloads timeout...
Please escalate ASAP
Ticket #: COOL-20190613-260609
SADV ticket (80861)

 

[PBCool]

Not a relevant issue to me but as a matter of interest - why does it work just fine on IS and Vox locally but not CI if it's the fault of HE?

It's possible that IS/Vox filter HE out locally.

 

[PBCool]

Doesn't mention any issues in Greenstone Hill.
I'm getting +-2mb download / +-17mb upload. Supposed to be 20/20.
International downloads timeout...
Please escalate ASAP
Ticket #: COOL-20190613-260609
SADV ticket (80861)

Sure will get some feedback, the post was down to reports from customers, not from SADV themselves.

 

[PBCool]

Sure will get some feedback, the post was down to reports from customers, not from SADV themselves.

We just got feedback it should be restored, can you test and let me know?

 

[PBCool]

Another day and another total fking disaster trying to work on my remote server.

Either you guys decide what you are going to do regarding HE or I am just going to have to look for another ISP. I just can't give more chances over the same ol sht happening every single day and only on CISP. I have tried to replicate the same issues on every other ISP I can get my hands on and they are all functioning right.

Seriously what drugs is this HE routing on ? Capetown -> Durban -> Jhb -> London -> Nyc ? Seriously ?? This looks like a clusterfk of routing.

Ive supported CISP through thick and thin for last 2 years , my track record in the CISP threads would show at least 95% in support comments but I have gotten to the end of the line now with the constant issues relating to the same problems that is just showing up more and more often.

Right now I have use a seperate VPN just to work around your routing issues and this has become a permanent extra cost just to fix your routing issue since I cannot even use my own VPN which is located at the datacenter that CISP routing is constantly failing to route to.


| e0-23.core1.dur1.he.net - 7 | 15 | 14 | 187 | 278 | 586 | 188 |
| 10ge11-3.core1.jnb1.he.net - 23 | 9 | 7 | 168 | 180 | 199 | 192 |
| 10ge3-11.core1.lon2.he.net - 23 | 9 | 7 | 169 | 174 | 180 | 169 |
| 100ge13-2.core1.nyc4.he.net - 23 | 9 | 7 | 235 | 235 | 235 | 235 |

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 19 | 19 | 0 | 0 | 2 | 0 |
| 155.93.231.1 - 0 | 19 | 19 | 2 | 4 | 18 | 3 |
| 155.93.240.34 - 0 | 19 | 19 | 2 | 4 | 22 | 2 |
| 155.93.240.25 - 0 | 19 | 19 | 1 | 1 | 3 | 1 |
| cx-backbone.coolideas.co.za - 0 | 19 | 19 | 20 | 20 | 22 | 21 |
| c66-backbone.coolideas.co.za - 0 | 19 | 19 | 31 | 31 | 33 | 31 |
| e0-23.core1.dur1.he.net - 7 | 15 | 14 | 187 | 278 | 586 | 188 |
| 10ge11-3.core1.jnb1.he.net - 23 | 9 | 7 | 168 | 180 | 199 | 192 |
| 10ge3-11.core1.lon2.he.net - 23 | 9 | 7 | 169 | 174 | 180 | 169 |
| 100ge13-2.core1.nyc4.he.net - 23 | 9 | 7 | 235 | 235 | 235 | 235 |
|firstlight-fiber.10gigabitethernet7-3.core1.nyc4.he.net - 23 | 9 | 7 | 234 | 234 | 235 | 235 |
| be21.albnypscr1.ip.firstlight.net - 23 | 9 | 7 | 238 | 238 | 239 | 239 |
| be1.albynypser2.ip.firstlight.net - 23 | 9 | 7 | 237 | 237 | 238 | 238 |
| xe-1-0-0.edge3.ny01.as40244.net - 23 | 9 | 7 | 236 | 237 | 244 | 236 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| xe.sbc1.ny01.as40244.net - 23 | 9 | 7 | 246 | 253 | 262 | 249 |
| xe-1-0-1.core107.ny01.as40244.net - 23 | 9 | 7 | 251 | 252 | 253 | 251 |
| x.x.x.x - 23 | 9 | 7 | 236 | 237 | 244 | 236 |

Dropped you a PM.

 

[SpiderGear]

@PBCool I sent you a PM about an issue that I urgently need your help with.

 

[Kloon]

@PBCool big shout out to Divian on your support team. He went over and above in helping me get my dad online where the others were just passing me back and forth between Vuma and you guys.

That said the Vuma/Cisp signup process definitely needs attention and refinement.

 

[jannier]

@PBCool

What is going on with this routing, look at the bottom of MTR, IP's repeating, 154.0.1.33, 154.0.5.97, 154.0.1.33 and Packet loss.
www.prepar3d.com

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |  173 |  173 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |  173 |  173 |    1 |    4 |   32 |    2 |
|                          102.132.175.34 -    0 |  173 |  173 |    2 |    3 |   28 |    2 |
|                         102.132.175.113 -    0 |  173 |  173 |    0 |    0 |    1 |    0 |
|                              154.0.1.33 -    0 |  173 |  173 |   20 |   20 |   21 |   20 |
|                             154.0.1.222 -    0 |  173 |  173 |   20 |   26 |   31 |   30 |
|                 e0-24.core1.dur1.he.net -    3 |  157 |  153 |   20 |  110 |  207 |  168 |
|              10ge11-3.core1.jnb1.he.net -    2 |  161 |  158 |   21 |  122 |  218 |  174 |
|              10ge3-11.core1.lon2.he.net -    4 |  153 |  148 |   21 |  157 |  217 |  173 |
|             100ge13-2.core1.nyc4.he.net -    5 |  149 |  143 |   21 |  200 |  245 |  234 |
|             100ge16-1.core1.ash1.he.net -    4 |  153 |  148 |   21 |  204 |  260 |  246 |
|             100ge10-2.core1.lax1.he.net -    4 |  153 |  148 |   22 |  251 |  295 |  294 |
|             100ge14-1.core1.lax2.he.net -    5 |  149 |  143 |   22 |  261 |  317 |  294 |
|corporate-colocation-inc.10gigabitethernet10-15.core1.lax2.he.net -    4 |  153 |  148 |   22 |  269 |  298 |  293 |
|       po10-dc1-core-1.corporatecolo.com -    5 |  149 |  143 |   22 |  277 |  316 |  294 |
|     tge4-1-dc1-core-1.corporatecolo.com -    5 |  149 |  143 |   22 |  274 |  304 |  293 |
|                              154.0.1.33 -   43 |   63 |   36 |    0 |  271 |  297 |  294 |
|                              154.0.5.97 -   43 |   63 |   36 |    0 |  272 |  304 |  293 |
|                              154.0.1.33 -   95 |   36 |    2 |    0 |   23 |   23 |   23 |
|                     server.prepar3d.com -   26 |   85 |   63 |   24 |  281 |  295 |  294 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

@PBCool

Thank you, routing looks better and responsiveness from the server has improved!

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              router.lan -    0 |   16 |   16 |    0 |    0 |    0 |    0 |
|                            155.93.237.1 -    0 |   16 |   16 |    2 |    3 |   27 |    2 |
|                          102.132.175.34 -    0 |   16 |   16 |    2 |    4 |   16 |    2 |
|                         102.132.175.113 -    0 |   16 |   16 |    0 |    0 |    1 |    1 |
|                             154.0.4.158 -    0 |   15 |   15 |  140 |  140 |  140 |  140 |
|                 v1000.core1.lon3.he.net -    0 |   15 |   15 |  140 |  140 |  141 |  141 |
|             100ge14-1.core1.lon2.he.net -    0 |   15 |   15 |  140 |  143 |  151 |  140 |
|level3-as3356.10gigabitethernet2-1.core1.lon2.he.net -    0 |   15 |   15 |  152 |  153 |  167 |  152 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|          cr1.lax1.us.packetexchange.net -    0 |   15 |   15 |  271 |  274 |  282 |  272 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|                     server.prepar3d.com -    0 |   15 |   15 |  272 |  272 |  272 |  272 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[PBCool]

@PBCool

Thank you, routing looks better and responsiveness from the server has improved!

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.lan - 0 | 16 | 16 | 0 | 0 | 0 | 0 |
| 155.93.237.1 - 0 | 16 | 16 | 2 | 3 | 27 | 2 |
| 102.132.175.34 - 0 | 16 | 16 | 2 | 4 | 16 | 2 |
| 102.132.175.113 - 0 | 16 | 16 | 0 | 0 | 1 | 1 |
| 154.0.4.158 - 0 | 15 | 15 | 140 | 140 | 140 | 140 |
| v1000.core1.lon3.he.net - 0 | 15 | 15 | 140 | 140 | 141 | 141 |
| 100ge14-1.core1.lon2.he.net - 0 | 15 | 15 | 140 | 143 | 151 | 140 |
|level3-as3356.10gigabitethernet2-1.core1.lon2.he.net - 0 | 15 | 15 | 152 | 153 | 167 | 152 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| cr1.lax1.us.packetexchange.net - 0 | 15 | 15 | 271 | 274 | 282 | 272 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| server.prepar3d.com - 0 | 15 | 15 | 272 | 272 | 272 | 272 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Great stuff.