Cool Ideas Fibre ISP – Feedback Thread 2

[PBCool]

Not blaming anyone, issue with the international carrier to London again, just before 19:00 then a switch of path at 19:00 then back to normal again. I have escalated to their exco.

And hence the change in carrier, not as much of an issue in Cape Town but still some minor loss.

If we don't get any relative feedback by tomorrow we will switch to an alternative carrier until the new capacity is implemented.

 

[semaphore]

Not blaming anyone, issue with the international carrier to London again, just before 19:00 then a switch of path at 19:00 then back to normal again. I have escalated to their exco.

And hence the change in carrier, not as much of an issue in Cape Town but still some minor loss.

If we don't get any relative feedback by tomorrow we will switch to an alternative carrier until the new capacity is implemented.

Why do we not just stay on the alternative path? What is the reason to constantly be flip flopping between them? You and everyone is aware its unstable so it just causes huge frustrations across the board. People can deal with increased latency, packet loss a different issue.

 

[PBCool]

Why do we not just stay on the alternative path? What is the reason to constantly be flip flopping between them? You and everyone is aware its unstable so it just causes huge frustrations across the board. People can deal with increased latency, packet loss a different issue.

It's not that simple unfortunately, using our backup transit is generally there for emergencies only, IE undersea cable failure etc. To migrate the whole network over can cause a bunch of other discrepancies due to other upstreams, carriers etc.

So doing so needs to take quite a bit of motivation, so will see what feedback I get tomorrow and will update on the plan forward.

Apologies for the frustration caused!

 

[roughiain]

https://www.speedtest.net/result/8343302683 plugged into the router

 

[roughiain]

https://www.speedtest.net/result/8343302683 plugged into the router

#COOL-20190617-261947

 

[PBCool]

https://www.speedtest.net/result/8343302683 plugged into the router

Which FNO?

 

[PBCool]

#COOL-20190617-261947

Openserve? What happens when you don't use the proxy?

 

[roughiain]

Openserve? What happens when you don't use the proxy?

That is without proxy connected directly to the router open serve 20/10 almost tempted to go back to ttconnect for the speed

 

[DeatheCore]

Hi @PBCool

My packetloss adventures with Vumatel continue even after the big CPT upgrades - although peak hours seem to have improved a bit.

Could you please escalate my ticket yet again? I've attached to the ticket some more iperfs and speedtests from the past couple of evenings (as requested by Gumani).

#COOL-20190402-246535

Example: this is a 10M receive from right now (keep in mind that I have a 100/100 line)

iperf3 -u -R -b 10M -p 17001 -c trcvmh01.cisp.co.za -O 2
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[  4] local 192.168.1.100 port 63732 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  1.24 MBytes  10.4 Mbits/sec  0.142 ms  0/159 (0%)  (omitted)
[  4]   1.00-1.00   sec  1.20 MBytes  5.01 Mbits/sec  0.106 ms  0/306 (0%)
[  4]   1.00-2.00   sec  1.19 MBytes  9.95 Mbits/sec  0.143 ms  0/152 (0%)
[  4]   2.00-3.00   sec  1.20 MBytes  10.0 Mbits/sec  0.137 ms  0/153 (0%)
[  4]   3.00-4.00   sec  1.19 MBytes  9.98 Mbits/sec  0.140 ms  0/152 (0%)
[  4]   4.00-5.00   sec  1.20 MBytes  10.0 Mbits/sec  0.106 ms  0/153 (0%)
[  4]   5.00-6.00   sec  1.17 MBytes  9.83 Mbits/sec  0.867 ms  2/152 (1.3%)
[  4]   6.00-7.00   sec  1.17 MBytes  9.85 Mbits/sec  0.791 ms  3/153 (2%)
[  4]   7.00-8.00   sec  1.17 MBytes  9.82 Mbits/sec  0.746 ms  3/153 (2%)
[  4]   8.00-9.00   sec  1.17 MBytes  9.82 Mbits/sec  0.699 ms  1/151 (0.66%)
[  4]   9.00-10.00  sec  1.15 MBytes  9.67 Mbits/sec  0.699 ms  6/153 (3.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  12.0 MBytes  10.0 Mbits/sec  0.658 ms  15/1526 (0.98%)
[  4] Sent 1526 datagrams

 

[PBCool]

That is without proxy connected directly to the router open serve 20/10 almost tempted to go back to ttconnect for the speed

Ok the Speedtest you submitted on the ticket is via the proxy, it will need to be logged with Openserve. We are looking to take orders again on TTConnect btw.

 

[PBCool]

Hi @PBCool

My packetloss adventures with Vumatel continue even after the big CPT upgrades - although peak hours seem to have improved a bit.

Could you please escalate my ticket yet again? I've attached to the ticket some more iperfs and speedtests from the past couple of evenings (as requested by Gumani).

#COOL-20190402-246535

Example: this is a 10M receive from right now (keep in mind that I have a 100/100 line)

iperf3 -u -R -b 10M -p 17001 -c trcvmh01.cisp.co.za -O 2
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.100 port 63732 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 1.24 MBytes 10.4 Mbits/sec 0.142 ms 0/159 (0%) (omitted)
[ 4] 1.00-1.00 sec 1.20 MBytes 5.01 Mbits/sec 0.106 ms 0/306 (0%)
[ 4] 1.00-2.00 sec 1.19 MBytes 9.95 Mbits/sec 0.143 ms 0/152 (0%)
[ 4] 2.00-3.00 sec 1.20 MBytes 10.0 Mbits/sec 0.137 ms 0/153 (0%)
[ 4] 3.00-4.00 sec 1.19 MBytes 9.98 Mbits/sec 0.140 ms 0/152 (0%)
[ 4] 4.00-5.00 sec 1.20 MBytes 10.0 Mbits/sec 0.106 ms 0/153 (0%)
[ 4] 5.00-6.00 sec 1.17 MBytes 9.83 Mbits/sec 0.867 ms 2/152 (1.3%)
[ 4] 6.00-7.00 sec 1.17 MBytes 9.85 Mbits/sec 0.791 ms 3/153 (2%)
[ 4] 7.00-8.00 sec 1.17 MBytes 9.82 Mbits/sec 0.746 ms 3/153 (2%)
[ 4] 8.00-9.00 sec 1.17 MBytes 9.82 Mbits/sec 0.699 ms 1/151 (0.66%)
[ 4] 9.00-10.00 sec 1.15 MBytes 9.67 Mbits/sec 0.699 ms 6/153 (3.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 12.0 MBytes 10.0 Mbits/sec 0.658 ms 15/1526 (0.98%)
[ 4] Sent 1526 datagrams

Sure will do.

 

[roughiain]

Ok the Speedtest you submitted on the ticket is via the proxy, it will need to be logged with Openserve. We are looking to take orders again on TTConnect btw.

The proxy is only configured on my laptop, and not on the desktop that the Speedtest came from?

 

[roughiain]

Ok the Speedtest you submitted on the ticket is via the proxy, it will need to be logged with Openserve. We are looking to take orders again on TTConnect btw.

Are tt-connect still using the planet FRT-415N with wifi antenna hacked off. Sure a lot of issues would be removed if they upgraded them.

 

[PBCool]

Are tt-connect still using the planet FRT-415N with wifi antenna hacked off. Sure a lot of issues would be removed if they upgraded them.

Nah they are using what's called an RTS the last I heard.

 

[PBCool]

The proxy is only configured on my laptop, and not on the desktop that the Speedtest came from?

Ok whatever logged the ticket had the proxy IP which is why I thought so. Do you get the same result using the proxy?

 

[roughiain]

Nah they are using what's called an RTS the last I heard.

ah I still have the planet from when I have my line.

 

[roughiain]

Ok whatever logged the ticket had the proxy IP which is why I thought so. Do you get the same result using the proxy?

Will try when I get homw

 

[PBCool]

ah I still have the planet from when I have my line.

Yeah still lots of customers using them, horrible way to do things .

 

[roughiain]

Yeah still lots of customers using them, horrible way to do things .

What would be the best device to use?

 

[roughiain]

nice to have