Cool Ideas Fibre ISP – Feedback Thread 2

blacklung · Jun 19, 2019

For Blouberg Users on Octotel : Outage notice posted on coolzone.

Seeyou · Jun 19, 2019

Just tried a trial at a different usenet provider. Can barely maintain 8MB/sec with 20 connections. Definitely something up, Octotel or otherwise.

Seeyou · Jun 19, 2019

Yeah I have 3.8% packet loss to the international iperf server when testing at 180M. I guess Octotel's ineptitude knows no bounds. I'm sending off the downgrade email now - thanks for the help @PBCool

Seeyou · Jun 19, 2019

Sorry for the spam - @PBCool is queen.cisp.co.za working properly? These results seem crazy:

Code:

iperf3 -R -u -b 180M -p 17001 -c queen.cisp.co.za                                                                                                                                                                                        cu@scifi
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.101 port 33833 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.38 MBytes  78.7 Mbits/sec  0.099 ms  1542/2743 (56%)  
iperf3: OUT OF ORDER - incoming packet = 4204 and received packet = 4295 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4207 and received packet = 4295 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4210 and received packet = 4298 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4212 and received packet = 4298 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4215 and received packet = 4300 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4218 and received packet = 4300 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4221 and received packet = 4303 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4223 and received packet = 4303 AND SP = 4
[  4]   1.00-2.00   sec  7.89 MBytes  66.2 Mbits/sec  0.079 ms  1745/2747 (64%)  
[  4]   2.00-3.00   sec  7.86 MBytes  65.9 Mbits/sec  0.106 ms  1740/2746 (63%)  
[  4]   3.00-4.00   sec  7.61 MBytes  63.8 Mbits/sec  0.062 ms  1773/2747 (65%)  
[  4]   4.00-5.00   sec  7.85 MBytes  65.9 Mbits/sec  0.179 ms  1741/2746 (63%)  
[  4]   5.00-6.00   sec  7.88 MBytes  66.1 Mbits/sec  0.175 ms  1739/2747 (63%)  
[  4]   6.00-7.00   sec  7.90 MBytes  66.3 Mbits/sec  0.117 ms  1735/2746 (63%)  
[  4]   7.00-8.00   sec  7.87 MBytes  66.0 Mbits/sec  0.098 ms  1740/2747 (63%)  
[  4]   8.00-9.00   sec  8.02 MBytes  67.3 Mbits/sec  0.141 ms  1720/2747 (63%)  
[  4]   9.00-10.00  sec  7.89 MBytes  66.2 Mbits/sec  0.099 ms  1736/2746 (63%)  
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   218 MBytes   183 Mbits/sec  0.079 ms  17464/27860 (63%)  
[  4] Sent 27860 datagrams
[SUM]  0.0-10.0 sec  8 datagrams received out-of-order

iperf Done.

PBCool · Jun 19, 2019

Seeyou said:
Yeah I have 3.8% packet loss to the international iperf server when testing at 180M. I guess Octotel's ineptitude knows no bounds. I'm sending off the downgrade email now - thanks for the help @PBCool

We just changed over to their network today actually, which shouldnt really have any positive impact as yet. Basically away from RSAWebs cabinet to their own.

PBCool · Jun 19, 2019

Seeyou said:

Sorry for the spam - @PBCool is queen.cisp.co.za working properly? These results seem crazy:

Code:

iperf3 -R -u -b 180M -p 17001 -c queen.cisp.co.za                                                                                                                                                                                        cu@scifi
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[  4] local 192.168.1.101 port 33833 connected to 62.233.65.195 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  9.38 MBytes  78.7 Mbits/sec  0.099 ms  1542/2743 (56%) 
iperf3: OUT OF ORDER - incoming packet = 4204 and received packet = 4295 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4207 and received packet = 4295 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4210 and received packet = 4298 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4212 and received packet = 4298 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4215 and received packet = 4300 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4218 and received packet = 4300 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4221 and received packet = 4303 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 4223 and received packet = 4303 AND SP = 4
[  4]   1.00-2.00   sec  7.89 MBytes  66.2 Mbits/sec  0.079 ms  1745/2747 (64%) 
[  4]   2.00-3.00   sec  7.86 MBytes  65.9 Mbits/sec  0.106 ms  1740/2746 (63%) 
[  4]   3.00-4.00   sec  7.61 MBytes  63.8 Mbits/sec  0.062 ms  1773/2747 (65%) 
[  4]   4.00-5.00   sec  7.85 MBytes  65.9 Mbits/sec  0.179 ms  1741/2746 (63%) 
[  4]   5.00-6.00   sec  7.88 MBytes  66.1 Mbits/sec  0.175 ms  1739/2747 (63%) 
[  4]   6.00-7.00   sec  7.90 MBytes  66.3 Mbits/sec  0.117 ms  1735/2746 (63%) 
[  4]   7.00-8.00   sec  7.87 MBytes  66.0 Mbits/sec  0.098 ms  1740/2747 (63%) 
[  4]   8.00-9.00   sec  8.02 MBytes  67.3 Mbits/sec  0.141 ms  1720/2747 (63%) 
[  4]   9.00-10.00  sec  7.89 MBytes  66.2 Mbits/sec  0.099 ms  1736/2746 (63%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   218 MBytes   183 Mbits/sec  0.079 ms  17464/27860 (63%) 
[  4] Sent 27860 datagrams
[SUM]  0.0-10.0 sec  8 datagrams received out-of-order

iperf Done.

Try running the iperf to uktest.cisp.co.za

roan612 · Jun 19, 2019

@PBCool Tomorrow will be 2 weeks that my account does not work on Coolideas. I have logged tickets and called but no one gets back to me or are able to help me.

I have tried Afrihost, WebAfrica, OpenWeb .... etc on the line and it works like a charm.
As soon as I switch back to my coolideas details, there is no connection.

PBCool · Jun 19, 2019

roan612 said:
@PBCool Tomorrow will be 2 weeks that my account does not work on Coolideas. I have logged tickets and called but no one gets back to me or are able to help me.

I have tried Afrihost, WebAfrica, OpenWeb .... etc on the line and it works like a charm.
As soon as I switch back to my coolideas details, there is no connection.

Do you have a ticket number for me?

Seeyou · Jun 19, 2019

PBCool said:
Try running the iperf to uktest.cisp.co.za

Significantly less, but still present.

Code:

iperf3 -R -u -b 180M -p 17001 -c uktest.cisp.co.za                                                                                                       
Connecting to host uktest.cisp.co.za, port 17001
Reverse mode, remote host uktest.cisp.co.za is sending
[  4] local 192.168.1.101 port 49127 connected to 154.0.5.20 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  18.7 MBytes   157 Mbits/sec  0.371 ms  352/2744 (13%)  
[  4]   1.00-2.00   sec  20.2 MBytes   170 Mbits/sec  0.349 ms  155/2747 (5.6%)  
[  4]   2.00-3.00   sec  21.3 MBytes   179 Mbits/sec  0.366 ms  1/2731 (0.037%)  
[  4]   3.00-4.00   sec  21.6 MBytes   181 Mbits/sec  0.359 ms  2/2762 (0.072%)  
[  4]   4.00-5.00   sec  21.5 MBytes   180 Mbits/sec  0.367 ms  0/2746 (0%)  
[  4]   5.00-6.00   sec  21.4 MBytes   180 Mbits/sec  0.343 ms  3/2747 (0.11%)  
[  4]   6.00-7.00   sec  21.5 MBytes   180 Mbits/sec  0.370 ms  1/2747 (0.036%)  
[  4]   7.00-8.00   sec  19.5 MBytes   164 Mbits/sec  0.380 ms  216/2717 (7.9%)  
[  4]   8.00-9.00   sec  21.7 MBytes   182 Mbits/sec  0.363 ms  1/2776 (0.036%)  
iperf3: OUT OF ORDER - incoming packet = 25757 and received packet = 25770 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25758 and received packet = 25771 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25759 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25760 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25761 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25762 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25763 and received packet = 25774 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25764 and received packet = 25775 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25765 and received packet = 25776 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25766 and received packet = 25777 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25767 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25768 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25769 and received packet = 25778 AND SP = 4
[  4]   9.00-10.00  sec  21.4 MBytes   180 Mbits/sec  0.395 ms  14/2746 (0.51%)  
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   218 MBytes   183 Mbits/sec  0.378 ms  746/27813 (2.7%)  
[  4] Sent 27813 datagrams
[SUM]  0.0-10.0 sec  13 datagrams received out-of-order

iperf Done.

Does a downgrade take effect month to month? (ie. will I be billed and downgraded on 1 July?)

PBCool · Jun 19, 2019

Seeyou said:

Significantly less, but still present.

Code:

iperf3 -R -u -b 180M -p 17001 -c uktest.cisp.co.za                                                                                                      
Connecting to host uktest.cisp.co.za, port 17001
Reverse mode, remote host uktest.cisp.co.za is sending
[  4] local 192.168.1.101 port 49127 connected to 154.0.5.20 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  18.7 MBytes   157 Mbits/sec  0.371 ms  352/2744 (13%) 
[  4]   1.00-2.00   sec  20.2 MBytes   170 Mbits/sec  0.349 ms  155/2747 (5.6%) 
[  4]   2.00-3.00   sec  21.3 MBytes   179 Mbits/sec  0.366 ms  1/2731 (0.037%) 
[  4]   3.00-4.00   sec  21.6 MBytes   181 Mbits/sec  0.359 ms  2/2762 (0.072%) 
[  4]   4.00-5.00   sec  21.5 MBytes   180 Mbits/sec  0.367 ms  0/2746 (0%) 
[  4]   5.00-6.00   sec  21.4 MBytes   180 Mbits/sec  0.343 ms  3/2747 (0.11%) 
[  4]   6.00-7.00   sec  21.5 MBytes   180 Mbits/sec  0.370 ms  1/2747 (0.036%) 
[  4]   7.00-8.00   sec  19.5 MBytes   164 Mbits/sec  0.380 ms  216/2717 (7.9%) 
[  4]   8.00-9.00   sec  21.7 MBytes   182 Mbits/sec  0.363 ms  1/2776 (0.036%) 
iperf3: OUT OF ORDER - incoming packet = 25757 and received packet = 25770 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25758 and received packet = 25771 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25759 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25760 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25761 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25762 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25763 and received packet = 25774 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25764 and received packet = 25775 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25765 and received packet = 25776 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25766 and received packet = 25777 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25767 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25768 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25769 and received packet = 25778 AND SP = 4
[  4]   9.00-10.00  sec  21.4 MBytes   180 Mbits/sec  0.395 ms  14/2746 (0.51%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   218 MBytes   183 Mbits/sec  0.378 ms  746/27813 (2.7%) 
[  4] Sent 27813 datagrams
[SUM]  0.0-10.0 sec  13 datagrams received out-of-order

iperf Done.

Does a downgrade take effect month to month? (ie. will I be billed and downgraded on 1 July?)

It takes effect from when Octotel do the downgrade.

roan612 · Jun 19, 2019

PBCool said:
Do you have a ticket number for me?

258556

conman77 · Jun 19, 2019

It appears our whole street is down
#COOL-20190619-263028

Seeyou · Jun 19, 2019

PBCool said:
It takes effect from when Octotel do the downgrade.

Is there any way to check if the MTU value being negotiated by the router is correct? I see my ER-X is connected with a value of 1492, while the LAN clients on the various ports are at 1500. Is that normal?

Markd · Jun 19, 2019

You are not alone. Also completely down.

PBCool · Jun 19, 2019

Seeyou said:
Is there any way to check if the MTU value being negotiated by the router is correct? I see my ER-X is connected with a value of 1492, while the LAN clients on the various ports are at 1500. Is that normal?

Yeah it is, packets get reshuffled into different frames, normal with the PPP overhead.

image132 · Jun 19, 2019

Seeyou said:

Significantly less, but still present.

Code:

iperf3 -R -u -b 180M -p 17001 -c uktest.cisp.co.za                                                                                                      
Connecting to host uktest.cisp.co.za, port 17001
Reverse mode, remote host uktest.cisp.co.za is sending
[  4] local 192.168.1.101 port 49127 connected to 154.0.5.20 port 17001
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  18.7 MBytes   157 Mbits/sec  0.371 ms  352/2744 (13%) 
[  4]   1.00-2.00   sec  20.2 MBytes   170 Mbits/sec  0.349 ms  155/2747 (5.6%) 
[  4]   2.00-3.00   sec  21.3 MBytes   179 Mbits/sec  0.366 ms  1/2731 (0.037%) 
[  4]   3.00-4.00   sec  21.6 MBytes   181 Mbits/sec  0.359 ms  2/2762 (0.072%) 
[  4]   4.00-5.00   sec  21.5 MBytes   180 Mbits/sec  0.367 ms  0/2746 (0%) 
[  4]   5.00-6.00   sec  21.4 MBytes   180 Mbits/sec  0.343 ms  3/2747 (0.11%) 
[  4]   6.00-7.00   sec  21.5 MBytes   180 Mbits/sec  0.370 ms  1/2747 (0.036%) 
[  4]   7.00-8.00   sec  19.5 MBytes   164 Mbits/sec  0.380 ms  216/2717 (7.9%) 
[  4]   8.00-9.00   sec  21.7 MBytes   182 Mbits/sec  0.363 ms  1/2776 (0.036%) 
iperf3: OUT OF ORDER - incoming packet = 25757 and received packet = 25770 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25758 and received packet = 25771 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25759 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25760 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25761 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25762 and received packet = 25772 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25763 and received packet = 25774 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25764 and received packet = 25775 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25765 and received packet = 25776 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25766 and received packet = 25777 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25767 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25768 and received packet = 25778 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 25769 and received packet = 25778 AND SP = 4
[  4]   9.00-10.00  sec  21.4 MBytes   180 Mbits/sec  0.395 ms  14/2746 (0.51%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   218 MBytes   183 Mbits/sec  0.378 ms  746/27813 (2.7%) 
[  4] Sent 27813 datagrams
[SUM]  0.0-10.0 sec  13 datagrams received out-of-order

iperf Done.

Does a downgrade take effect month to month? (ie. will I be billed and downgraded on 1 July?)

You aren't alone. I get this kind of bursting packet loss on Octotel's network too followed by those massive amounts of out of order packets. I haven't been complaining though as twitch still seem to works great but there's definitely something up with Octotel's network.

Seeyou · Jun 19, 2019

image132 said:
You aren't alone. I get this kind of bursting packet loss on Octotel's network too followed by those massive amounts of out of order packets. I haven't been complaining though as twitch still seem to works great but there's definitely something up with Octotel's network.

Yeah I've given up on waiting and sent through the downgrade request. If I'm only going to barely achieve 100mbps I may as well only pay for it. Octotel are clearly incapable of diagnosing and/or fixing their network.

We're looking at moving soon, and I never thought I'd utter these words, but I'm hoping Openserve is available wherever we end up.

CoolChick · Jun 19, 2019

roan612 said:
258556

Hi There
sorry for the frustration
I am investigating further for you

PBCool · Jun 19, 2019

FYI we are busy turning up peers in NY.

duanesf · Jun 19, 2019

Please assist. I have a blue flashing power light on the CPE - Gallo Manor area in Johannesburg.

#COOL-20190619-263255

Cool Ideas Fibre ISP – Feedback Thread 2

Well-Known Member

Expert Member

Expert Member

Expert Member

Cool Ideas Rep

Cool Ideas Rep

New Member

Cool Ideas Rep

Expert Member

Cool Ideas Rep

New Member

Active Member

Expert Member

Expert Member

Cool Ideas Rep

Expert Member

Expert Member

Cool Ideas Rep

Cool Ideas Rep

Active Member