Cool Ideas Fibre ISP – Feedback Thread 2

Bryn · Jun 20, 2019

Latency suddenly shot through the roof on Openserve.

100Mbps in PE.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          setup.ubnt.com -    0 |   68 |   68 |    0 |    7 |   12 |    9 |
|                   No response from host -  100 |   13 |    0 |    0 |    0 |    0 |    0 |
|                            192.168.10.5 -    8 |   52 |   48 |   19 |   90 |  133 |   40 |
|                            192.168.11.6 -   11 |   48 |   43 |   18 |   86 |  133 |  107 |
|                             154.0.4.162 -    6 |   56 |   53 |   17 |   88 |  133 |   37 |
|          core1-0-2-0.lga.net.google.com -    8 |   52 |   48 |  223 |  290 |  316 |  312 |
|                          108.170.248.20 -    6 |   56 |   53 |  235 |  302 |  326 |  259 |
|                          216.239.54.207 -    6 |   56 |   53 |  236 |  303 |  327 |  260 |
|                          172.253.65.167 -    6 |   56 |   53 |  239 |  306 |  338 |  328 |
|                           209.85.143.66 -    2 |   64 |   63 |  243 |  317 |  379 |  271 |
|                          172.253.67.160 -    8 |   52 |   48 |  241 |  310 |  345 |  332 |
|                           172.253.66.37 -   11 |   48 |   43 |  241 |  309 |  349 |  263 |
|                          74.125.245.209 -    8 |   52 |   48 |  236 |  301 |  325 |  258 |
|                          172.253.65.251 -   11 |   48 |   43 |  243 |  311 |  342 |  264 |
|                jnb02s03-in-f4.1e100.net -    8 |   52 |   48 |  241 |  307 |  336 |  263 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Fjorko · Jun 20, 2019

Where is that to - I'm in PE as well - let me try

Bryn · Jun 20, 2019

Fjorko said:
Where is that to - I'm in PE as well - let me try

Google. Happened last night, so probably the same issue with Openserve in CT.

semaphore · Jun 20, 2019

@PBCool do you have an ETA when you'll be switching over to the new london carrier?

Seeyou · Jun 20, 2019

Google services seem to be using international servers rather than the usual local ones.

lrossouw · Jun 20, 2019

I have a ticket with no reply for 10 days now. Logged in website. Emailed. Posted here. On twitter. Considering fax and post now. How must I raise it?

https://twitter.com/i/web/status/1141609448869388289

Anyone else not able to route various SA IPs from Vumatel Cape Town 100/100?

My ticket includes traces from both side showing the route is blocked at some coolideas router.

And it also happens from other IPs. Could not route from my Vodacom data IP to home the othet day.

Fjorko · Jun 20, 2019

Bryn said:
Google. Happened last night, so probably the same issue with Openserve in CT.

Here is mine ( OS 100/50)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 90 | 90 | 1 | 14 | 39 | 18 |
| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |
| 192.168.10.5 - 0 | 90 | 90 | 26 | 48 | 182 | 65 |
| 192.168.11.6 - 0 | 90 | 90 | 26 | 44 | 157 | 55 |
| 154.0.4.162 - 0 | 90 | 90 | 26 | 40 | 152 | 27 |
| core1-0-2-0.lga.net.google.com - 0 | 90 | 90 | 231 | 245 | 325 | 234 |
| 108.170.248.99 - 0 | 90 | 89 | 248 | 278 | 416 | 277 |
| 209.85.255.52 - 0 | 90 | 89 | 247 | 267 | 351 | 286 |
| 172.253.65.177 - 0 | 89 | 89 | 251 | 276 | 387 | 277 |
| 216.239.58.132 - 0 | 89 | 89 | 239 | 280 | 372 | 276 |
| 172.253.67.160 - 0 | 89 | 89 | 250 | 279 | 400 | 278 |
| 74.125.245.193 - 0 | 89 | 89 | 242 | 269 | 357 | 252 |
| 216.239.40.199 - 0 | 89 | 89 | 250 | 270 | 368 | 272 |
| jnb02s04-in-f4.1e100.net - 0 | 89 | 89 | 244 | 274 | 372 | 272 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

PBCool · Jun 20, 2019

lrossouw said:
I have a ticket with no reply for 10 days now. Logged in website. Emailed. Posted here. On twitter. Considering fax and post now. How must I raise it?

https://twitter.com/i/web/status/1141609448869388289

Anyone else not able to route various SA IPs from Vumatel Cape Town 100/100?

My ticket includes traces from both side showing the route is blocked at some coolideas router.

And it also happens from other IPs. Could not route from my Vodacom data IP to home the othet day.

Will check it for you, apologies.

PBCool · Jun 20, 2019

Seeyou said:
Google services seem to be using international servers rather than the usual local ones.

Google manages this routing depending on maintenance and your DNS resolver usually.

PBCool · Jun 20, 2019

User52 said:
Any luck with this yet?

R1699.00 sorry will be on the page tomorrow.

User52 · Jun 20, 2019

PBCool said:
R1699.00 sorry will be on the page tomorrow.

Thanks, no rush, was just checking.

lrossouw · Jun 20, 2019

PBCool said:
Will check it for you, apologies.

Your support people seem to be trained to reply to tickets as follows:

Hi Louis,

Please advise if your issue has been addressed as of yet.

Thanks,
Cool Regards,

This is completely USELESS. Especially if there is no other response than mine on the ticket. How can the ticket be addressed if there is no reply on the ticket. It can't just magically go away.

SplaT · Jun 20, 2019

I was on 100/10, then I upgraded to 200/200, but only getting 100/100.

My head hurts how they can even make a mistake like that. And now to wait 3 months for my ticket to get a response.

Nevermind: A factory reset of the router fixed it.

Mr Scratch · Jun 20, 2019

SplaT said:
I was on 100/10, then I upgraded to 200/200, but only getting 100/100.

My head hurts how they can even make a mistake like that. And now to wait 3 months for my ticket to get a response.

Do you have a router that supports gigabit...?

tardomatic · Jun 20, 2019

@PBCool @TheRoDent

#COOL-20181018-161418

Just wondering if there has been any progress made with FrogFoot to address the scaling issues as of yet?

SD-Wan is still working well.

SplaT · Jun 20, 2019

waylander said:
Do you have a router that supports gigabit...?

Yup. Specifically got a brand new one for this upgrade.

underdose · Jun 20, 2019

PBCool said:
It's a bit more complicated, do you have an example for me?

I have.

Code:

 Host                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 155.93.196.1                                        0.0%    15    0.7  10.9   0.6 104.2  26.2
 2. 154.0.1.121                                         0.0%    15    4.4   3.2   0.5   4.5   1.8
 3. 154.0.4.62                                          0.0%    15    4.5   3.0   0.5   5.3   2.0
 4. 154.0.1.245                                         0.0%    15    9.9  10.0   9.9  10.4   0.1
 5. 154.0.5.100                                         0.0%    14   10.8  11.3  10.3  19.4   2.4
    154.0.5.99
 6. 154.0.4.254                                         0.0%    14  169.9 169.9 169.8 170.1   0.1
 7. v1000.core1.lon3.he.net                             0.0%    14  170.1 170.6 169.9 176.4   1.7
 8. 100ge14-1.core1.lon2.he.net                         0.0%    14  180.6 172.8 170.0 191.9   6.2
 9. 195.66.226.116                                      0.0%    14  170.2 173.5 170.2 187.2   5.7
10. 173.231.129.65                                      0.0%    14  170.9 174.2 170.3 186.0   6.4
11. bbr1.xe-4-0-1.inapbb-lon-nym-1.nym007.pnap.net      0.0%    14  240.1 240.8 238.0 250.2   2.8
12. tsr1.e6-1.nyj004.pnap.net                           0.0%    14  242.6 243.6 241.0 251.1   3.7
13. v506.po3.cr2.nyj004.us.voxel.net                    0.0%    14  240.2 239.7 238.5 240.2   0.7
14. 107.150.147.67                                      0.0%    14  239.7 240.2 238.5 246.0   2.2

This is from Durban to Apex Legends server in NY, routed over London by HE.

lrossouw · Jun 20, 2019

PBCool said:
Will check it for you, apologies.

I am awaiting for an explanation why my ticket took 10 days to get any feedback. I had to do the following:

Submit a ticket on the website
Post a link to the ticket here
Email your support email (which apparently just creates another ticket)
Post on twitter
Post here again
And then phone your line.

Explain to me why that is good use of your time and my time. Explain to me why I need to stay with Cool Ideas?

PBCool · Jun 20, 2019

lrossouw said:
Your support people seem to be trained to reply to tickets as follows:

This is completely USELESS. Especially if there is no other response than mine on the ticket. How can the ticket be addressed if there is no reply on the ticket. It can't just magically go away.

Please escalate the ticket number to me

PBCool · Jun 20, 2019

underdose said:

I have.

Code:

 Host Loss% Snt Last Avg Best Wrst StDev
1. 155.93.196.1 0.0% 15 0.7 10.9 0.6 104.2 26.2
2. 154.0.1.121 0.0% 15 4.4 3.2 0.5 4.5 1.8
3. 154.0.4.62 0.0% 15 4.5 3.0 0.5 5.3 2.0
4. 154.0.1.245 0.0% 15 9.9 10.0 9.9 10.4 0.1
5. 154.0.5.100 0.0% 14 10.8 11.3 10.3 19.4 2.4
154.0.5.99
6. 154.0.4.254 0.0% 14 169.9 169.9 169.8 170.1 0.1
7. v1000.core1.lon3.he.net 0.0% 14 170.1 170.6 169.9 176.4 1.7
8. 100ge14-1.core1.lon2.he.net 0.0% 14 180.6 172.8 170.0 191.9 6.2
9. 195.66.226.116 0.0% 14 170.2 173.5 170.2 187.2 5.7
10. 173.231.129.65 0.0% 14 170.9 174.2 170.3 186.0 6.4
11. bbr1.xe-4-0-1.inapbb-lon-nym-1.nym007.pnap.net 0.0% 14 240.1 240.8 238.0 250.2 2.8
12. tsr1.e6-1.nyj004.pnap.net 0.0% 14 242.6 243.6 241.0 251.1 3.7
13. v506.po3.cr2.nyj004.us.voxel.net 0.0% 14 240.2 239.7 238.5 240.2 0.7
14. 107.150.147.67 0.0% 14 239.7 240.2 238.5 246.0 2.2

This is from Durban to Apex Legends server in NY, routed over London by HE.

Will have a look what we can do with this.

Cool Ideas Fibre ISP – Feedback Thread 2

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