Cool Ideas Fibre ISP – Feedback Thread 2

Fcon_Vpro · Jun 25, 2019

leppie said:
Sadly, streaming to twitch directly is still a sh*tstorm... Tried now with 6mbit. Constantly dropping below 1mbit. Pretty much unusable for me still...

Edit: At 4mbit getting about 5% - 10% dropped frames. Still pretty poor.

Have u tried cisp’s relay for streaming to twitch: http://twitch.cisp.co.za/

image132 · Jun 25, 2019

Seeyou said:
That's probably also quite a bit to do with Octotel. Their "bursting packet loss" as @image132 calls it is horrendous.

You can feel it happening when watching twitch. You'll stream it fine, no problem. Then all of a sudden for like 5-10min twitch will just NOT work at all. Proxy doesn't help, VPN doesn't help, nothing. Then once that period is over it goes back to working again. The iperf tests back it up too. you'll have ticks of 0.02% packet loss for 3 ticks, then suddenly a flood of out of order packets and a tick of 7.5% packet loss. Then back to 0.02%.

I have no idea how they managed to build their network to operate like that but its such a joke.

PBCool · Jun 25, 2019

Macsystems said:
@PBCool Can you have someone take a look at my ticket. My international speeds to london are pretty bad 6-10meg on my 100mb line. Starting to wonder why I'm paying for 100meg if this is all I'm getting. I was on Supersonic and got 70/80meg to London on the same fiber line a 3 weeks ago.

https://www.speedtest.net/result/8364698056

COOL-20190624-265084

Sure.

User52 · Jun 25, 2019

User52 said:
Just got a response from Link Africa now. They say they will update their coverage map to include our block, and then notify CISP. Thanks.

Would it be ok to sign up on CISP/application form now? I can sign up there for the service, even though it’s not showing on your coverage map (it is showing on Link Africa’s map). The application form says they will contact Link Africa to confirm coverage.

PBCool · Jun 25, 2019

User52 said:
Would it be ok to sign up on CISP/application form now? I can sign up there for the service, even though it’s not showing on your coverage map (it is showing on Link Africa’s map). The application form says they will contact Link Africa to confirm coverage.

Yeah the guys are waiting for Link to send the update.

PBCool · Jun 25, 2019

No spikes on our AWS direct connect last night, maybe some traces to twitch to see what's going on?

pstation · Jun 25, 2019

pstation said:
@PBCool can someone take a look at this ticket? Our internet has been down since they put in the upgrade.

we still have no internet 24 hrs later. can we just go back to our old speeds of that'll at least get our connection working again?

DJZassie · Jun 25, 2019

PBCool said:
No spikes on our AWS direct connect last night, maybe some traces to twitch to see what's going on?

I think it has to do with Twitch's Internal Routing...

My trace to various Twitch Ingest Servers has not changed (Up until the Twitch Peering Point)
From that peering point i obviously cannot see the traffic anymore as twitch blocks the pings....

But throughput is amazingly better!

Arno4Jackie · Jun 25, 2019

My results are all over the place. They all start at 10000+ then drop.

image132 · Jun 25, 2019

Can someone do a MTR to www.twitter.com for me?

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
|                       Twitter.nyiix.net -    0 |    6 |    6 |  199 |  200 |  201 |  200 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                          104.244.42.129 -    0 |    6 |    6 |  222 |  222 |  222 |  222 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I'm trying to figure out if twitter always pulled content from new york or if this is another route I need to bring up with pbcool. Surely there's a twitter node in EU?

Phinix · Jun 25, 2019

This is what i get:

Also @PBCool any update on when you will be able to get rid of this additional 20ms that has popped up? Can't remember what you said a few days ago when i brought it up.

tardomatic · Jun 25, 2019

Can someone do a MTR to www.twitter.com for me?

Code:

                                       Packets               Pings
Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
1. router.asus.com                   0.0%    16    0.4   0.4   0.3   0.4   0.0
2. 10.207.35.254                     0.0%    16    0.4   0.4   0.4   0.5   0.0
3. 172.30.3.189                      0.0%    16    3.4   3.1   2.8   3.7   0.2
4. 102.132.249.1                     0.0%    16    2.9   3.6   2.9   4.3   0.3
5. 154.0.4.162                       0.0%    16    2.9   3.4   2.9   3.8   0.3
    154.0.2.57
6. ???
7. ???
8. 104.244.42.65                     6.7%    15  224.5 225.0 224.5 225.9   0.3

Phinix · Jun 25, 2019

image132 said:

Can someone do a MTR to www.twitter.com for me?

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
|                       Twitter.nyiix.net -    0 |    6 |    6 |  199 |  200 |  201 |  200 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                          104.244.42.129 -    0 |    6 |    6 |  222 |  222 |  222 |  222 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I'm trying to figure out if twitter always pulled content from new york or if this is another route I need to bring up with pbcool. Surely there's a twitter node in EU?

Seeyou · Jun 25, 2019

image132 said:

Can someone do a MTR to www.twitter.com for me?

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
|                       Twitter.nyiix.net -    0 |    6 |    6 |  199 |  200 |  201 |  200 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                          104.244.42.129 -    0 |    6 |    6 |  222 |  222 |  222 |  222 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I'm trying to figure out if twitter always pulled content from new york or if this is another route I need to bring up with pbcool. Surely there's a twitter node in EU?

Same as yours, but I'm also in CPT.

Loppas · Jun 25, 2019

image132 said:
I'm trying to figure out if twitter always pulled content from new york or if this is another route I need to bring up with pbcool. Surely there's a twitter node in EU?

I'm seeing the same. It usually routes to london.

image132 · Jun 25, 2019

Loppas said:
I'm seeing the same. It usually routes to london.

Last night twitter was acting weird for me. Images loading slow, some videos not all which is why I looked into it. Thanks for the info guys.

@PBCool Can you please look into the routing of twitter. As others have stated I'm pretty sure it used to pull content from EU not from the US.

Example of current route:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
|                       Twitter.nyiix.net -    0 |    6 |    6 |  199 |  200 |  201 |  200 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                          104.244.42.129 -    0 |    6 |    6 |  222 |  222 |  222 |  222 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PBCool · Jun 25, 2019

image132 said:

Last night twitter was acting weird for me. Images loading slow, some videos not all which is why I looked into it. Thanks for the info guys.

@PBCool Can you please look into the routing of twitter. As others have stated I'm pretty sure it used to pull content from EU not from the US.

Example of current route:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |    6 |    6 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |    6 |    6 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |    6 |    6 |    1 |    1 |    2 |    1 |
|                       Twitter.nyiix.net -    0 |    6 |    6 |  199 |  200 |  201 |  200 |
|                   No response from host -  100 |    2 |    0 |    0 |    0 |    0 |    0 |
|                          104.244.42.129 -    0 |    6 |    6 |  222 |  222 |  222 |  222 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Requires some more engineering, we are busy with this.

image132 · Jun 25, 2019

PBCool said:
Requires some more engineering, we are busy with this.

Just wanted to make sure you were aware of it.

Thank you.

PBCool · Jun 25, 2019

image132 said:
Just wanted to make sure you were aware of it.

Thank you.

Check now?

tardomatic · Jun 25, 2019

PBCool said:
Check now?

Code:

                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                          0.0%    12    0.5   0.4   0.3   0.5   0.0
 2. 10.207.35.254                     0.0%    12    0.5   0.5   0.4   0.6   0.1
 3. 172.30.3.189                      0.0%    12    2.8   2.9   2.0   3.6   0.4
 4. 102.132.249.1                     0.0%    12    3.6   3.3   2.8   3.8   0.3
 5. 154.0.4.162                       0.0%    11    3.3   3.3   2.2   3.8   0.4
    154.0.2.57
 6. uvu-cust.coolideas.co.za          0.0%    11  143.1 143.1 142.7 143.6   0.3
 7. 154.0.5.18                        0.0%    11  143.3 143.3 142.9 143.5   0.2
 8. xe-1-1-0.cr1-lon1.twttr.com       0.0%    11  143.3 143.4 143.0 143.9   0.3
 9. 104.244.42.65                     0.0%    11  143.8 143.3 142.7 144.1   0.4

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