Cool Ideas Fibre ISP – Feedback Thread 2

T-Man

Senior Member
Joined
Sep 27, 2004
Messages
777
I am beginning to doubt my choice of CISP as my service provider. I used them at my previous residence a few years ago - no problem.
This time round seems to be a different matter - at least I think so as I am not getting any feedback.
#
NotsoCOOL-20190610-258633
@PBCool I applied and paid for a new fibre install on 4 June. After a week I had no feedback on the application. On 19 June I decided to cancel as there was no feedback or progress. I requested a refund but I'm still waiting.
What's happening to Cool Ideas. Your service is non existent!
 

CoolChick

Cool Ideas Rep
Company Rep
Joined
Aug 23, 2017
Messages
30
@PBCool I applied and paid for a new fibre install on 4 June. After a week I had no feedback on the application. On 19 June I decided to cancel as there was no feedback or progress. I requested a refund but I'm still waiting.
What's happening to Cool Ideas. Your service is non existent!
Hi @T-Man
I do see that one of the accounts ladies emailed you at 15:14 yesterday asking for your banking details as our facility doesn't allow us to process refunds to credit cards. Please kindly reply on the ticket with the requested details.

Thank you
 

T-Man

Senior Member
Joined
Sep 27, 2004
Messages
777
Hi @T-Man
I do see that one of the accounts ladies emailed you at 15:14 yesterday asking for your banking details as our facility doesn't allow us to process refunds to credit cards. Please kindly reply on the ticket with the requested details.

Thank you
This is exactly the problem I'm having. CISP staff seem to have problems reading. I gave the details on the 20th already.
O, and the email you're referring to was on the 25th, not yesterday.
There also seems to be a delay with the tickets being updated with response emails. My response to that email doesn't show on the ticket.
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
1,583
@Seeyou It looks like your suspicion was right. I found a free sec to investigate my Hell Let Loose ping issue.

Here's what the in game browser says my ping is for the server:
View attachment 676957

Here's what my actual in game ping is when connect to said server:
View attachment 676959

So I busted out resource manager to find the IP of the server I'm connecting to so I can find what route I'm taking to get to it.
View attachment 676961

And finally the MTR to that IP:
Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   12 |   12 |    0 |    0 |    0 |    0 |
|                             154.0.0.246 -    0 |   12 |   12 |    0 |    0 |    1 |    1 |
|                             154.0.4.162 -    0 |   12 |   12 |    0 |    0 |    1 |    0 |
|                             154.0.4.158 -    0 |   12 |   12 |  140 |  140 |  141 |  140 |
|                 v1000.core1.lon3.he.net -    0 |   12 |   12 |  140 |  140 |  141 |  140 |
|             100ge14-1.core1.lon2.he.net -    0 |   12 |   12 |  140 |  140 |  141 |  140 |
|             100ge13-2.core1.nyc4.he.net -    0 |   12 |   12 |  207 |  208 |  221 |  207 |
|          paix-ny-peer.lga5.us.voxel.net -    0 |   12 |   12 |  198 |  198 |  205 |  198 |
|                bbr1.ae7.nym007.pnap.net -    0 |   12 |   12 |  198 |  198 |  199 |  198 |
|                 bbr1.ae101.bsn.pnap.net -    0 |   12 |   12 |  204 |  204 |  209 |  204 |
|core1.te-0-0-0-2.inapvox-32.bsn.pnap.net -    0 |   12 |   12 |  204 |  204 |  205 |  205 |
|      border1.ae2-bbnet2.bsn003.pnap.net -    0 |   12 |   12 |  204 |  206 |  231 |  204 |
|mercerroadcorp-lacp1.border1.bsn003.pnap.net -    0 |   12 |   12 |  204 |  204 |  205 |  204 |
|                   No response from host -  100 |    3 |    0 |    0 |    0 |    0 |    0 |
|                          74.201.102.242 -    0 |   12 |   12 |  204 |  204 |  205 |  204 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Sadly as you can see by NYC its being routed through the US. I don't know why the server browser is exempt from this route but its a good example of the potential mess that this new routing could cause. I mean I'm lucky that this is a server based game, I have no idea what its going to do to p2p or ping based matchmaking games.

@PBCool I really hope you guys have a cunning plan to fix this because it could cause major issues.
Yeah, I'm seeing the same in Apex Legends. Ping to the London server is 142ms, but depending on matchmaking you will play on any of a number of servers, and I've been receiving high ping warnings of late, which hasn't been an issue before.
 

Diabolix

Well-Known Member
Joined
Sep 26, 2009
Messages
431
@CoolChick @PBCool Looking to upgrade my 10Mbps openserve fibre, but I don't see any option to do this from your portal.

I did log a ticket on the 25th (#COOL-20190625-265843), but didn't received any apply as yet.

Any ideas?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,551
Sorry was in Cape Town yesterday and today will pickup posts from tomorrow am as soon as.
 

poedie

Member
Joined
Oct 30, 2015
Messages
19
Hi sorry did I send you details? PM me what your issue is.
You send me new details and still it does not work. I received a test account and that was stopped too. Please assist in getting me a refund for June. Only had 1 day of working internet.

Still works on every other ISP account.
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
6,551
You send me new details and still it does not work. I received a test account and that was stopped too. Please assist in getting me a refund for June. Only had 1 day of working internet.

Still works on every other ISP account.
Will have a look, is your line with us as well?
 

semaphore

Honorary Master
Joined
Nov 13, 2007
Messages
10,685
Is CISP broken again?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    2 |    0 |
|                             154.0.0.125 -    0 |   36 |   36 |    5 |    6 |    9 |    6 |
|                             154.0.4.209 -    4 |   30 |   29 |    5 |    7 |   13 |    7 |
|                              154.0.1.34 -   23 |   18 |   14 |    0 |   25 |   29 |   29 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

topdog

Active Member
Joined
Aug 11, 2007
Messages
49
Is CISP broken again?

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   36 |   36 |    0 |    0 |    2 |    0 |
|                             154.0.0.125 -    0 |   36 |   36 |    5 |    6 |    9 |    6 |
|                             154.0.4.209 -    4 |   30 |   29 |    5 |    7 |   13 |    7 |
|                              154.0.1.34 -   23 |   18 |   14 |    0 |   25 |   29 |   29 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Yep international broken for me too, heavy packet lost at 154.0.5.11,154.0.4.250
 

Seeyou

Expert Member
Joined
May 1, 2007
Messages
1,583
International pretty much dead for anyone else since a few mins ago?

Edit: Took so long to load the page, I see I'm not the only one.
 
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