Cool Ideas Fibre ISP – Feedback Thread 2

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PBCool

PBCool

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Seeyou said:
So my downgrade kicked in today. 200/200 -> 100/100.

Since my line could only manage about 12-15MB/sec on NNTP with a ton of connections, I figured at 100mbps it would be full line speed. Fired up an NNTP download and was seeing anywhere between 7-11MB/sec, mostly around 9-10MB/sec. I was ready to start complaining at someone, when something made me change to the Usenet provider's US servers. Instant. Line. Speed. Switch back to EU - unreliable garbage.

Can only conclude your current EU carrier is a mess of epic proportions. Now I'm wondering if I hadn't downgraded and had tried US-based downloads, if I could've maxed out my line even at 200mbps.

@PBCool - are upgrades also restricted to being actioned on the 1st of each month like downgrades?
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What is the IP of your server in EU?
 
PBCool

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Seeyou said:
news-eu.newshosting.com (81.171.92.224)
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Looks like they use Cogent as a transit provider, of which we are a customer. So I doubt it has to do with Capacity issues. It's possible that there are different restrictions per server, depends how busy the server is etc.
 
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Seeyou

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PBCool said:
Looks like they use Cogent as a transit provider, of which we are a customer. So I doubt it has to do with Capacity issues. It's possible that there are different restrictions per server, depends how busy the server is etc.
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I've been testing all day. They are a Tier 1 provider with a ton of bandwidth. I see the same behaviour with news.tweaknews.eu

Could you let me know RE my question above about upgrades?
 
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F1ve_Claw

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PBCool said:
Cool, sorry for screwing you around.
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Not your fault, just glad its working again. Appreciate your responses, and the willingness you and your team had had to help me on issues, even when you were much smaller, is why I stay. #TwitchIssues2016
 
PBCool

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Seeyou said:
news-us.newshosting.com
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This host still uses our London POP, so it's not capacity related. It has to be host related. I can try force the traffic out HE instead of Cogent maybe? PM me your IP.
 
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Seeyou

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PBCool said:
This host still uses our London POP, so it's not capacity related. It has to be host related. I can try force the traffic out HE instead of Cogent maybe? PM me your IP.
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Not necessary as I've just switched my client to the US server. I'm just annoyed that I didn't think to try this before the downgrade took place to see if it was still possible to saturate my line at 200mbps using the US servers.

Are upgrades also restricted to being actioned on the 1st of each month like downgrades?
 
PBCool

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Seeyou said:
Not necessary as I've just switched my client to the US server. I'm just annoyed that I didn't think to try this before the downgrade took place to see if it was still possible to saturate my line at 200mbps using the US servers.

Are upgrades also restricted to being actioned on the 1st of each month like downgrades?
Click to expand...
No upgrades you can do at anytime.
 
DeatheCore

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Seeyou said:
Not necessary as I've just switched my client to the US server. I'm just annoyed that I didn't think to try this before the downgrade took place to see if it was still possible to saturate my line at 200mbps using the US servers.

Are upgrades also restricted to being actioned on the 1st of each month like downgrades?
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That's very strange man, I can almost always max my 100/100 line (Vuma trenched CPT) to Astraweb's EU news server with 20 threads - and this is with my line in it's current state, packetloss and all.
Let's not talk about single-threaded performance though, for now... :laugh:
 
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Seeyou

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DeatheCore said:
That's very strange man, I can almost always max my 100/100 line (Vuma trenched CPT) to Astraweb's EU news server with 20 threads - and this is with my line in it's current state, packetloss and all.
Let's not talk about single-threaded performance though, for now... :laugh:
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Nope that's exactly the phenomenon I'm seeing. Newshosting's EU servers are routed via Cogent - terrible performance. Newshosting's US servers are routed via HE - full line speed.

Now if I check, news.astraweb.com and ssl.astraweb.com are routed via HE - hence I'm unsurprised you're getting full line speed.
 
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poedie

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PBCool said:
I've sent you a PM.
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Still not working. And now I have an invoice for July. I have asked and asked and asked. I clearly cannot get someone to help me. I received a test account and it worked untlik the password was changed. Now I am back to square one!
No today no one rreplied to my request to get a refund for June.
 
DeatheCore

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Seeyou said:
Nope that's exactly the phenomenon I'm seeing. Newshosting's EU servers are routed via Cogent - terrible performance. Newshosting's US servers are routed via HE - full line speed.

Now if I check, news.astraweb.com and ssl.astraweb.com are routed via HE - hence I'm unsurprised you're getting full line speed.
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Nah the address for Astraweb's EU servers are ssl-eu.astraweb.com [81.171.92.203] and eu.news.astraweb.com [81.171.92.201], both are routed via Cogent, no speed issues this side...
 
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