Cool Ideas Fibre ISP – Feedback Thread 2

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semaphore

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Yet again this network is up to **** @PBCool

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   73 |   73 |    0 |    0 |   13 |    0 |
|                             154.0.0.125 -    0 |   73 |   73 |    5 |    7 |   17 |    6 |
|                             154.0.4.210 -    0 |   73 |   73 |    5 |    7 |   16 |    8 |
|                             154.0.4.254 -   28 |   33 |   24 |  165 |  167 |  172 |  166 |
|                              154.0.5.18 -   20 |   41 |   33 |  165 |  166 |  170 |  169 |
|                          195.66.226.234 -   25 |   37 |   28 |  166 |  171 |  201 |  168 |
|              ae1-br01-eqld5.as57976.net -   31 |   33 |   23 |  172 |  176 |  205 |  182 |
|         et-0-0-2-br02-eqam1.as57976.net -   28 |   33 |   24 |  184 |  218 |  318 |  242 |
|        et-0-0-67-pe01-eqam1.as57976.net -   33 |   31 |   21 |  172 |  180 |  223 |  177 |
|                          185.60.112.158 -   53 |   23 |   11 |  172 |  173 |  175 |  173 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Just once I'd actually like to use a product I pay for without getting so angry at its performance.
 
PBCool

PBCool

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Yeap sorry I've been out most of the day I see the carrier to London from JHB started having issues around 7:30PM, they are investigating. Our cross connects are in place in JHB and CPT awaiting London then we can switch over.
 
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semaphore

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PBCool said:
Yeap sorry I've been out most of the day I see the carrier to London from JHB started having issues around 7:30PM, they are investigating. Our cross connects are in place in JHB and CPT awaiting London then we can switch over.
Click to expand...

I’m so confused as to how a carrier just gets away with such shoddy service ? There has literally been no resolution with their service for weeks.
 
PBCool

PBCool

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It's one excuse after the other, we are taking new capacity then have to fight to exit the existing. Looks like its mostly outbound as the issue so have rerouted for now.
 
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semaphore

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PBCool said:
It's one excuse after the other, we are taking new capacity then have to fight to exit the existing. Looks like its mostly outbound as the issue so have rerouted for now.
Click to expand...
Hold them to an SLA and nail them.
 
PBCool

PBCool

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We do which gives us credit, but we are pushing for the exit. How are things now?
 
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