Cool Ideas Fibre ISP – Feedback Thread 3

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PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
11,565
@PBCool
@Greglsh
Hi all

Problem solved lets see how long it takes to request speed change. openserve techs been here all good on there side apparently cool ideas only grabbed my B number and never requested speed change just configuration to them according to openserve I am on a 20/10 line on there side.(should be 40/20
Only cool ideas can request speed change or change the speed but paying for 40/20 but getting 20/10 half speed half service but no half price

@PBCool you one of the directors of cool ideas let's see if you can get it done quick




Regards peter
This has been done already I believe?
 

leppie

Senior Member
Joined
Mar 25, 2019
Messages
530
Increased latency/packetloss to 1st hop and slow download speeds (upload is fine) Octotel Cape Gate 100/100

1583687526379.png
154.0.0.246
1583687577605.png
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,145
@PBCool

Capture.PNG

Traffic seems to be routing badly to Blizzard

Code:
TRACEROUTE:
traceroute to 155.93.254.233 (155.93.254.233), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.318 ms  0.317 ms  0.317 ms
 2  37.244.24.131 (37.244.24.131)  0.894 ms  0.916 ms  0.919 ms
 3  Blizzard Blizzard  1.075 ms  1.145 ms  1.190 ms
 4  137.221.66.40 (137.221.66.40)  0.906 ms  0.906 ms  0.908 ms
 5  137.221.78.82 (137.221.78.82)  7.457 ms  7.491 ms  7.498 ms
 6  137.221.78.34 (137.221.78.34)  1.121 ms  1.395 ms  1.379 ms
 7  adm-b2-link.telia.net (62.115.178.202)  1.371 ms  1.170 ms  1.205 ms
 8  be1299.agr21.ams03.atlas.cogentco.com (130.117.14.101)  1.303 ms  1.336 ms  1.368 ms
 9  be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5)  1.186 ms  1.142 ms  1.170 ms
10  be12488.ccr42.lon13.atlas.cogentco.com (130.117.51.41)  7.354 ms  7.617 ms  7.623 ms
11  be2871.ccr21.lon01.atlas.cogentco.com (154.54.58.186)  8.958 ms  9.010 ms  9.018 ms
12  149.14.250.251 (149.14.250.251)  85.307 ms  85.498 ms  85.540 ms
13  u109-cust.coolideas.co.za (154.0.5.25)  85.118 ms  85.131 ms  85.163 ms
14  195.66.239.27 (195.66.239.27)  85.288 ms  85.067 ms  85.087 ms
15  uvt-cust.coolideas.co.za (154.0.4.121)  225.057 ms  224.920 ms  224.928 ms


08/03/2020 17:43:09 UTC
--------------------

TRACEROUTE:
traceroute to 155.93.254.233 (155.93.254.233), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.374 ms  0.379 ms  0.386 ms
 2  37.244.25.2 (37.244.25.2)  0.560 ms  0.666 ms  0.767 ms
 3  Blizzard Blizzard  3.634 ms  3.665 ms  3.671 ms
 4  137.221.66.36 (137.221.66.36)  1.644 ms  1.648 ms  1.649 ms
 5  137.221.77.68 (137.221.77.68)  1.002 ms  1.028 ms  1.031 ms
 6  137.221.77.32 (137.221.77.32)  1.575 ms  1.213 ms  1.209 ms
 7  et-4-0-14.edge7.Paris1.Level3.net (213.19.199.109)  1.289 ms  1.421 ms  1.402 ms
 8  Cogent-level3-Paris1.Level3.net (4.68.39.82)  2.168 ms  2.256 ms  2.270 ms
 9  be12497.ccr41.lon13.atlas.cogentco.com (154.54.56.129)  12.514 ms  12.537 ms  12.818 ms
10  be2868.ccr21.lon01.atlas.cogentco.com (154.54.57.154)  13.791 ms  13.846 ms  13.889 ms
11  149.14.250.251 (149.14.250.251)  81.532 ms  82.302 ms  82.287 ms
12  u109-cust.coolideas.co.za (154.0.5.25)  81.065 ms  80.986 ms  80.972 ms
13  195.66.239.27 (195.66.239.27)  81.061 ms  80.799 ms  80.772 ms
14  uvt-cust.coolideas.co.za (154.0.4.121)  220.790 ms  220.733 ms  220.719 ms
15  umq-cust.coolideas.co.za (154.0.3.50)  221.140 ms  221.161 ms  221.152 ms


08/03/2020 17:43:09 UTC
--------------------

PING:
PING 155.93.254.233 (155.93.254.233) 56(84) bytes of data.

--- 155.93.254.233 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



08/03/2020 17:43:09 UTC
--------------------

PING:
PING 155.93.254.233 (155.93.254.233) 56(84) bytes of data.

--- 155.93.254.233 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms



08/03/2020 17:43:09 UTC
--------------------

MTR:
Start: Sun Mar  8 17:43:09 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.5   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.5   0.5   0.4   0.6   0.0
  3.|-- Blizzard                           0.0%    10    1.2   1.1   1.0   1.2   0.0
  4.|-- 137.221.66.40                             0.0%    10   15.4   2.1   0.5  15.4   4.6
  5.|-- 137.221.78.82                             0.0%    10   34.7  10.0   1.2  34.7  10.2
  6.|-- 137.221.78.34                             0.0%    10    1.2  15.8   1.1  54.2  18.2
  7.|-- adm-b2-link.telia.net                     0.0%    10    0.9   1.4   0.7   5.7   1.3
  8.|-- be1299.agr21.ams03.atlas.cogentco.com     0.0%    10    0.9   1.1   0.9   1.3   0.0
  9.|-- be2440.ccr42.ams03.atlas.cogentco.com     0.0%    10    1.0   1.3   0.9   3.7   0.7
 10.|-- be12488.ccr42.lon13.atlas.cogentco.com    0.0%    10    7.2   7.9   7.1  13.6   1.9
 11.|-- be2871.ccr21.lon01.atlas.cogentco.com     0.0%    10    9.6   9.6   8.9  14.5   1.6
 12.|-- 149.14.250.251                            0.0%    10   85.3  85.3  85.3  85.5   0.0
 13.|-- u109-cust.coolideas.co.za                 0.0%    10   85.1  85.1  85.0  85.2   0.0
 14.|-- 195.66.239.27                             0.0%    10   85.1  85.1  85.0  85.5   0.0
 15.|-- uvt-cust.coolideas.co.za                  0.0%    10  224.9 225.7 224.8 233.1   2.5
 16.|-- ce-backbone.coolideas.co.za               0.0%    10  225.1 225.1 225.0 225.3   0.0
 17.|-- c3i-backbone.coolideas.co.za              0.0%    10  244.6 228.5 226.4 244.6   5.7
 18.|-- um5f-cust.coolideas.co.za                 0.0%    10  277.5 270.5 226.6 324.5  31.2
 19.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


08/03/2020 17:43:09 UTC
--------------------

MTR:
Start: Sun Mar  8 17:43:09 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.4   0.5   0.3   1.0   0.0
  2.|-- 37.244.25.2                             0.0%    10    0.5   0.6   0.5   0.9   0.0
  3.|-- Blizzard                         0.0%    10    1.1   3.3   1.0  21.7   6.4
  4.|-- 137.221.66.36                           0.0%    10    1.1   1.1   1.0   1.3   0.0
  5.|-- 137.221.77.68                           0.0%    10    1.0   1.0   0.8   1.4   0.0
  6.|-- 137.221.77.32                           0.0%    10    1.0   1.2   1.0   2.2   0.0
  7.|-- et-4-0-14.edge7.Paris1.Level3.net       0.0%    10    2.7   3.0   1.2  11.3   3.0
  8.|-- Cogent-level3-Paris1.Level3.net         0.0%    10    1.9   1.7   1.4   1.9   0.0
  9.|-- be12497.ccr41.lon13.atlas.cogentco.com  0.0%    10   12.3  12.2  12.0  12.8   0.0
 10.|-- be2868.ccr21.lon01.atlas.cogentco.com   0.0%    10   13.7  14.3  13.7  19.0   1.6
 11.|-- 149.14.250.251                          0.0%    10   81.3  81.5  81.3  82.1   0.0
 12.|-- u109-cust.coolideas.co.za               0.0%    10   81.0  81.8  80.9  84.5   1.2
 13.|-- 195.66.239.27                           0.0%    10   81.0  81.2  80.8  83.3   0.7
 14.|-- uvt-cust.coolideas.co.za                0.0%    10  220.8 220.9 220.6 221.5   0.0
 15.|-- umq-cust.coolideas.co.za                0.0%    10  221.1 221.0 220.9 221.3   0.0
 16.|-- c3i-backbone.coolideas.co.za            0.0%    10  222.6 224.3 222.3 230.6   2.7
 17.|-- um5f-cust.coolideas.co.za               0.0%    10  222.7 227.0 222.5 248.5   8.8
 18.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0


08/03/2020 17:43:09 UTC
--------------------
 
Last edited:

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
2,145
@PBCool

View attachment 797371

Traffic seems to be routing badly to Blizzard

Code:
TRACEROUTE:
traceroute to 155.93.254.233 (155.93.254.233), 15 hops max, 60 byte packets
1  Blizzard Blizzard  0.318 ms  0.317 ms  0.317 ms
2  37.244.24.131 (37.244.24.131)  0.894 ms  0.916 ms  0.919 ms
3  Blizzard Blizzard  1.075 ms  1.145 ms  1.190 ms
4  137.221.66.40 (137.221.66.40)  0.906 ms  0.906 ms  0.908 ms
5  137.221.78.82 (137.221.78.82)  7.457 ms  7.491 ms  7.498 ms
6  137.221.78.34 (137.221.78.34)  1.121 ms  1.395 ms  1.379 ms
7  adm-b2-link.telia.net (62.115.178.202)  1.371 ms  1.170 ms  1.205 ms
8  be1299.agr21.ams03.atlas.cogentco.com (130.117.14.101)  1.303 ms  1.336 ms  1.368 ms
9  be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5)  1.186 ms  1.142 ms  1.170 ms
10  be12488.ccr42.lon13.atlas.cogentco.com (130.117.51.41)  7.354 ms  7.617 ms  7.623 ms
11  be2871.ccr21.lon01.atlas.cogentco.com (154.54.58.186)  8.958 ms  9.010 ms  9.018 ms
12  149.14.250.251 (149.14.250.251)  85.307 ms  85.498 ms  85.540 ms
13  u109-cust.coolideas.co.za (154.0.5.25)  85.118 ms  85.131 ms  85.163 ms
14  195.66.239.27 (195.66.239.27)  85.288 ms  85.067 ms  85.087 ms
15  uvt-cust.coolideas.co.za (154.0.4.121)  225.057 ms  224.920 ms  224.928 ms


08/03/2020 17:43:09 UTC
--------------------

TRACEROUTE:
traceroute to 155.93.254.233 (155.93.254.233), 15 hops max, 60 byte packets
1  Blizzard Blizzard  0.374 ms  0.379 ms  0.386 ms
2  37.244.25.2 (37.244.25.2)  0.560 ms  0.666 ms  0.767 ms
3  Blizzard Blizzard  3.634 ms  3.665 ms  3.671 ms
4  137.221.66.36 (137.221.66.36)  1.644 ms  1.648 ms  1.649 ms
5  137.221.77.68 (137.221.77.68)  1.002 ms  1.028 ms  1.031 ms
6  137.221.77.32 (137.221.77.32)  1.575 ms  1.213 ms  1.209 ms
7  et-4-0-14.edge7.Paris1.Level3.net (213.19.199.109)  1.289 ms  1.421 ms  1.402 ms
8  Cogent-level3-Paris1.Level3.net (4.68.39.82)  2.168 ms  2.256 ms  2.270 ms
9  be12497.ccr41.lon13.atlas.cogentco.com (154.54.56.129)  12.514 ms  12.537 ms  12.818 ms
10  be2868.ccr21.lon01.atlas.cogentco.com (154.54.57.154)  13.791 ms  13.846 ms  13.889 ms
11  149.14.250.251 (149.14.250.251)  81.532 ms  82.302 ms  82.287 ms
12  u109-cust.coolideas.co.za (154.0.5.25)  81.065 ms  80.986 ms  80.972 ms
13  195.66.239.27 (195.66.239.27)  81.061 ms  80.799 ms  80.772 ms
14  uvt-cust.coolideas.co.za (154.0.4.121)  220.790 ms  220.733 ms  220.719 ms
15  umq-cust.coolideas.co.za (154.0.3.50)  221.140 ms  221.161 ms  221.152 ms


08/03/2020 17:43:09 UTC
--------------------

PING:
PING 155.93.254.233 (155.93.254.233) 56(84) bytes of data.

--- 155.93.254.233 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2999ms



08/03/2020 17:43:09 UTC
--------------------

PING:
PING 155.93.254.233 (155.93.254.233) 56(84) bytes of data.

--- 155.93.254.233 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3001ms



08/03/2020 17:43:09 UTC
--------------------

MTR:
Start: Sun Mar  8 17:43:09 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.3   0.3   0.2   0.5   0.0
  2.|-- 37.244.24.131                             0.0%    10    0.5   0.5   0.4   0.6   0.0
  3.|-- Blizzard                           0.0%    10    1.2   1.1   1.0   1.2   0.0
  4.|-- 137.221.66.40                             0.0%    10   15.4   2.1   0.5  15.4   4.6
  5.|-- 137.221.78.82                             0.0%    10   34.7  10.0   1.2  34.7  10.2
  6.|-- 137.221.78.34                             0.0%    10    1.2  15.8   1.1  54.2  18.2
  7.|-- adm-b2-link.telia.net                     0.0%    10    0.9   1.4   0.7   5.7   1.3
  8.|-- be1299.agr21.ams03.atlas.cogentco.com     0.0%    10    0.9   1.1   0.9   1.3   0.0
  9.|-- be2440.ccr42.ams03.atlas.cogentco.com     0.0%    10    1.0   1.3   0.9   3.7   0.7
10.|-- be12488.ccr42.lon13.atlas.cogentco.com    0.0%    10    7.2   7.9   7.1  13.6   1.9
11.|-- be2871.ccr21.lon01.atlas.cogentco.com     0.0%    10    9.6   9.6   8.9  14.5   1.6
12.|-- 149.14.250.251                            0.0%    10   85.3  85.3  85.3  85.5   0.0
13.|-- u109-cust.coolideas.co.za                 0.0%    10   85.1  85.1  85.0  85.2   0.0
14.|-- 195.66.239.27                             0.0%    10   85.1  85.1  85.0  85.5   0.0
15.|-- uvt-cust.coolideas.co.za                  0.0%    10  224.9 225.7 224.8 233.1   2.5
16.|-- ce-backbone.coolideas.co.za               0.0%    10  225.1 225.1 225.0 225.3   0.0
17.|-- c3i-backbone.coolideas.co.za              0.0%    10  244.6 228.5 226.4 244.6   5.7
18.|-- um5f-cust.coolideas.co.za                 0.0%    10  277.5 270.5 226.6 324.5  31.2
19.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0


08/03/2020 17:43:09 UTC
--------------------

MTR:
Start: Sun Mar  8 17:43:09 2020 Blizzard  1.|-- Blizzard                             0.0%    10    0.4   0.5   0.3   1.0   0.0
  2.|-- 37.244.25.2                             0.0%    10    0.5   0.6   0.5   0.9   0.0
  3.|-- Blizzard                         0.0%    10    1.1   3.3   1.0  21.7   6.4
  4.|-- 137.221.66.36                           0.0%    10    1.1   1.1   1.0   1.3   0.0
  5.|-- 137.221.77.68                           0.0%    10    1.0   1.0   0.8   1.4   0.0
  6.|-- 137.221.77.32                           0.0%    10    1.0   1.2   1.0   2.2   0.0
  7.|-- et-4-0-14.edge7.Paris1.Level3.net       0.0%    10    2.7   3.0   1.2  11.3   3.0
  8.|-- Cogent-level3-Paris1.Level3.net         0.0%    10    1.9   1.7   1.4   1.9   0.0
  9.|-- be12497.ccr41.lon13.atlas.cogentco.com  0.0%    10   12.3  12.2  12.0  12.8   0.0
10.|-- be2868.ccr21.lon01.atlas.cogentco.com   0.0%    10   13.7  14.3  13.7  19.0   1.6
11.|-- 149.14.250.251                          0.0%    10   81.3  81.5  81.3  82.1   0.0
12.|-- u109-cust.coolideas.co.za               0.0%    10   81.0  81.8  80.9  84.5   1.2
13.|-- 195.66.239.27                           0.0%    10   81.0  81.2  80.8  83.3   0.7
14.|-- uvt-cust.coolideas.co.za                0.0%    10  220.8 220.9 220.6 221.5   0.0
15.|-- umq-cust.coolideas.co.za                0.0%    10  221.1 221.0 220.9 221.3   0.0
16.|-- c3i-backbone.coolideas.co.za            0.0%    10  222.6 224.3 222.3 230.6   2.7
17.|-- um5f-cust.coolideas.co.za               0.0%    10  222.7 227.0 222.5 248.5   8.8
18.|-- ???                                    100.0    10    0.0   0.0   0.0   0.0   0.0


08/03/2020 17:43:09 UTC
--------------------
Seeing quite a few people complaining on different networks about this? Blizzard issue?
 

DeatheCore

Senior Member
Joined
Dec 4, 2006
Messages
801
Yo @PBCool @TheRoDent Same thing happened now as I posted about the other day, I think you mentioned something about dropped BGP sessions? Traffic stops after hop 3 for like a min or two randomly.

Vumatel trenched 1000/100 Panorama, Cape Town

1583691773201.png

Edit: Happened again now (20:27)
 

leppie

Senior Member
Joined
Mar 25, 2019
Messages
530
This is your FNO at fault you mentioned your first hop being bad = Octofails fault

I know that, that is why I mentioned it.

Code:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    1 | 1875 | 1874 |    0 |    1 |   32 |    1 |
|                             154.0.0.246 -    8 | 1446 | 1337 |    9 |   17 |  195 |   17 |
|                             154.0.4.162 -   12 | 1274 | 1122 |   11 |   20 |  298 |   18 |
|                             154.0.4.174 -   13 | 1246 | 1087 |   10 |   19 |  304 |   20 |
|                          196.10.140.198 -   14 | 1225 | 1062 |   12 |   22 |  541 |   14 |
|                                 1.1.1.1 -   13 | 1270 | 1117 |   11 |   20 |  198 |   17 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 

Quattro!

Well-Known Member
Joined
Dec 11, 2011
Messages
250
#COOL-20200308-391058 - intermittent internet connection

I have been having intermittent internet connection since Friday on SADV , North of Pretoria. Today it has been happening more frequently.
 
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