Cool Ideas Fibre ISP – Feedback Thread 3

Overblaze

Active Member
Joined
Jun 12, 2013
Messages
37
Hey @PBCool and @TheRoDent

I'm having major packet loss and latency fluctuation issues on Octotel in the Cape Town CBD. Can you kindly have a look at the following traceroutes please.

Thanks
Overblaze

League of Legends
104.160.141.3.png
Blizzard
185.60.112.158.png
cisp.co.za
cisp.co.za.png
Speedtest
speedtest.coreix.net.png
uktest.cisp.co.za
uktest.cisp.co.za.png
Google
www.google.com.png
 
Last edited:

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
8,025
Hey @PBCool and @TheRoDent

I'm having major packet loss and latency fluctuation issues on Octotel in the Cape Town CBD. Can you kindly have a look at the following traceroutes please.

Thanks
Overblaze

League of Legends
View attachment 801683
Blizzard
View attachment 801685
cisp.co.za
View attachment 801687
Speedtest
View attachment 801691
uktest.cisp.co.za
View attachment 801693
Google
View attachment 801695
Sure will do some checks, I know Octotel has had intermittent issues this evening due to some breaks. There is an announcement around it.
 

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
8,025
"Connectivity in The Lakeside, Muizenberg and Diep River area has been restored" was as of 30mins ago. Not sure if relative.
 

Jason-ZA

Active Member
Joined
Sep 23, 2019
Messages
72
@PBCool I'm also seeing packet loss tonight all of a sudden, Frogfoot Port Elizabeth.

Would this be FNO congestion?
1584385309525.png

Blizzard Looking Glass:
Code:
MTR:
Start: Mon Mar 16 18:45:52 2020 Blizzard  1.|-- Blizzard              0.0%    10    0.3   0.3   0.2   0.3   0.0
  2.|-- 37.244.24.3                0.0%    10    0.5   0.5   0.4   0.7   0.0
  3.|-- Blizzard            0.0%    10    1.4   1.4   1.2   1.7   0.0
  4.|-- 137.221.66.46              0.0%    10    0.8   4.8   0.5  41.4  12.8
  5.|-- 137.221.78.88              0.0%    10   18.2  10.6   6.7  33.1   8.7
  6.|-- 137.221.65.90              0.0%    10    6.7  12.0   6.6  35.0  10.6
  7.|-- 137.221.79.32              0.0%    10    6.8  11.4   6.8  38.1  10.2
  8.|-- 195.66.227.27              0.0%    10    7.2   7.3   7.2   7.4   0.0
  9.|-- 195.66.239.27              0.0%    10    7.2   7.2   7.1   7.3   0.0
10.|-- uvt-cust.coolideas.co.za   0.0%    10  147.0 148.4 146.9 160.5   4.2
11.|-- ux4-cust.coolideas.co.za  10.0%    10  164.1 152.6 148.1 164.4   6.6
12.|-- noyr-cust.coolideas.co.za 20.0%    10  302.0 185.1 164.7 302.0  47.7
Code:
MTR:
Start: Mon Mar 16 18:45:52 2020 Blizzard  1.|-- Blizzard                0.0%    10    0.2   0.4   0.2   0.9   0.0
  2.|-- 37.244.25.2                0.0%    10    1.0   0.7   0.5   1.0   0.0
  3.|-- Blizzard            0.0%    10    1.7   1.5   1.1   1.7   0.0
  4.|-- 137.221.66.34              0.0%    10    1.1   1.1   1.0   1.3   0.0
  5.|-- 137.221.77.70              0.0%    10    7.7  16.7   7.4  68.0  19.2
  6.|-- 137.221.65.19              0.0%    10    7.5   9.8   7.3  27.5   6.3
  7.|-- 137.221.79.34              0.0%    10    7.5   9.9   7.5  20.5   4.8
  8.|-- 195.66.239.27              0.0%    10    8.0   7.9   7.8   8.0   0.0
  9.|-- uvt-cust.coolideas.co.za   0.0%    10  147.8 147.9 147.5 149.3   0.3
10.|-- ux4-cust.coolideas.co.za  20.0%    10  153.1 151.3 149.0 154.5   2.0
11.|-- noyr-cust.coolideas.co.za 10.0%    10  163.4 170.5 163.4 178.0   5.3
MTR from OVH network in framce:
Code:
HOST:                     Loss%   Snt   Last   Avg  Best  Wrst StDev
1.|-- 5.135.162.253              0.0%    20    0.6  10.8   0.6  46.0  16.3
  2.|-- 10.17.50.32                0.0%    20    0.6   0.8   0.6   1.0   0.0
  3.|-- 10.73.16.114               0.0%    20    0.6   0.5   0.4   0.7   0.0
  4.|-- 10.95.64.2                 0.0%    20    1.7   1.8   1.2   5.5   0.9
  5.|-- 213.251.130.103            0.0%    20    4.5   4.8   4.4   5.7   0.0
  6.|-- 195.66.227.27              0.0%    20    4.1   4.2   4.1   4.3   0.0
  7.|-- 154.0.5.17                 0.0%    20    4.2   4.3   4.2   5.4   0.2
  8.|-- 154.0.4.121                0.0%    20  144.2 144.1 143.9 144.2   0.0
  9.|-- 154.0.4.168                5.0%    20  159.6 148.4 144.1 183.5   9.1
10.|-- <snip - my public ip>             5.0%    20  159.8 175.1 156.8 227.0  20.1
The packet loss on the 2nd last hop seems a bit odd.
 
Last edited:

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
4,611
@PBCool I'm also seeing packet loss tonight all of a sudden, Frogfoot Port Elizabeth.
The packet loss on the first hop is the biggest problem. It should be zero.

We are picking up your traffic from Frogfoot in Teraco Cape Town, so it would appear as if they have longhaul issues, or local congestion.

Will see if we can confirm and if there are any network notices.
 

Overblaze

Active Member
Joined
Jun 12, 2013
Messages
37
The packet loss on the first hop is the biggest problem. It should be zero.

We are picking up your traffic from Frogfoot in Teraco Cape Town, so it would appear as if they have longhaul issues, or local congestion.

Will see if we can confirm and if there are any network notices.
This seems to be the same issue affecting me.
 
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