Cool Ideas Fibre ISP – Feedback Thread 3

[TheRoDent]

This is what lockdown looks like on ONE of our Teraco Isando core routers.

 

[CrypticZA]

This is what lockdown looks like on ONE of our Teraco Isando core routers.

View attachment 808421

Looks like it's trying to make a song. Next time someone walks past it can they please tell it that it's doing a good job and to keep up the hard work?

 

[CrypticZA]

Good news finally! Ship is expected to arrive 31st and have fix done potentially by the 04th

 

[TheRoDent]

Nothing @PBCool
hence the confusion
Could you generate it etc so that i can get the ball moving ?
View attachment 808391

I have requested that Nikita fixes this, apologies for the hassles. Clearly a process failure.

 

[SeaSickMama]

I have requested that Nikita fixes this, apologies for the hassles. Clearly a process failure.

Many thanks for your response, really appreciate it. Keen to get my 200Mbps finally.
Would MFN do the process on their side tomorrow ? Or Monday only
Regards

 

[TheRoDent]

Many thanks for your response, really appreciate it. Keen to get my 200Mbps finally.
Would MFN do the process on their side tomorrow ? Or Monday only
Regards

Nikita is checking now if they processed the upgrade. If they have, an upgrade invoice will be issued, and once paid the package will be changed.

 

[SeaSickMama]

Nikita is checking now if they processed the upgrade. If they have, an upgrade invoice will be issued, and once paid the package will be changed.

Paul has changed my profile to 200Mbps "Although on coolzone it doesnt show it as 200mbps yet" after chatting with him and it looks like there was a mess up with the upgrade as my speedtest results are still showing 105mbps. Using a Unifi USG which has a 1Gbps port so yeah think with that email a error was made when they made the request.

 

[TheRoDent]

Many thanks for your response, really appreciate it. Keen to get my 200Mbps finally.
Would MFN do the process on their side tomorrow ? Or Monday only
Regards

The request is still pending with MFN. When you receive an upgrade invoice it means that the process has been completed on MFN.

 

[TheRoDent]

Paul has changed my profile to 200Mbps "Although on coolzone it doesnt show it as 200mbps yet" after chatting with him and it looks like there was a mess up with the upgrade as my speedtest results are still showing 105mbps. Using a Unifi USG which has a 1Gbps port so yeah think with that email a error was made when they made the request.

Yeah it still shows 100mbps on MFN.

 

[SeaSickMama]

Yeah it still shows 100mbps on MFN.

Thank you, i take it MFN will only tend to my upgrade on Monday.

 

[TheRoDent]

Thank you, i take it MFN will only tend to my upgrade on Monday.

It would appear so. Has been escalated to MFN, normally this is "automatic" when we do it through their portal, but seems something is stuck.

The comms about being upgraded to 100Mbps was incorrect, unfortunately and addressed with the staff member. The upgrade however was scheduled when they sent you the response, they just got the Mbps wrong in the ticket. 200Mbps was requested.

When they confirm it's done, the invoice/package will be changed.

 

[frozt01100101]

Seeing some intermittent full connectivity flapping (Octotel CT CBD), first observed late afternoon. No smokeping up to check for patterns tho.

Anyone else seeing the same / know if it's an open issue?

(I'll open a case too, but they're probably only gonna see it tomorrow/Monday)

 

[TheRoDent]

Seeing some intermittent full connectivity flapping (Octotel CT CBD), first observed late afternoon. No smokeping up to check for patterns tho.

Anyone else seeing the same / know if it's an open issue?

(I'll open a case too, but they're probably only gonna see it tomorrow/Monday)

Helo, do you have a destination ? But if you say full flap, I take it everything was unreachable ?

 

[frozt01100101]

Helo, do you have a destination ? But if you say full flap, I take it everything was unreachable ?

Can provide a few endpoints that I've definitely seen affected while trying to use, but yeah it's visible as what appears to be a total failure: while affected, everything in use is down.

Big sources observed fail: Spotify (CDN and main), Netflix (CDN and main), Google (youtube, search), Hetzner DE, Twitter realtime content sources (api.twitter.com, pbs.twimg.com), Slack (rich content/images, websockets host), mybb forum

I've got a mosh session going to elsewhere, it ticks timers for last-seen to remote. Highest I've seen it go was ~2:30 (but I wasn't actively looking so not sure where it stopped)

 

[frozt01100101]

Can provide a few endpoints that I've definitely seen affected while trying to use, but yeah it's visible as what appears to be a total failure: while affected, everything in use is down.

Big sources observed fail: Spotify (CDN and main), Netflix (CDN and main), Google (youtube, search), Hetzner DE, Twitter realtime content sources (api.twitter.com, pbs.twimg.com), Slack (rich content/images, websockets host), mybb forum

I've got a mosh session going to elsewhere, it ticks timers for last-seen to remote. Highest I've seen it go was ~2:30 (but I wasn't actively looking so not sure where it stopped)

Oh, also: did check on router and didn't see any pppd events in the last ~4h

 

[TheRoDent]

Oh, also: did check on router and didn't see any pppd events in the last ~4h

That's curious, I assume Cape Town, Octotel? We did do some work today but not CPT

Edit: Saw your first post about Octotel CBD,

 

[TheRoDent]

This thread is too quiet. Are we doing something right?

 

[StoneCold]

This thread is too quiet. Are we doing something right?

Most definitely

Played some games tonight without any hiccups.

 

[Greglsh]

Played PS4 only had 2 drops, better than I expected. Well done, lets hope it stays like this!

 

[Phinix]

This thread is too quiet. Are we doing something right?

I mean everything works, the only way you would know there was an issue is seeing 200ms in games.

Otherwise, everything works.