Cool Ideas Fibre ISP – Feedback Thread 3

[DeatheCore]

Yeah, gotta say that despite the WACS issue and massively increased load due to the national lockdown, the internet is feeling pretty damn good!

Only issue I'm having right now is this blasted intermittent traffic dropping off after hop 3 on my Vuma trenched line.. Hopefully they have some feedback this week.

 

[Yalta]

Hey @PBCool @TheRoDent

anyone able to assist with a downgrade?

#COOL-20200327-403161

 

[PBCool]

Hey @PBCool @TheRoDent

anyone able to assist with a downgrade?

#COOL-20200327-403161

Yes someone will assist tomorrow, and downgrade will happen on the last day of the month.

 

[Yalta]

Yes someone will assist tomorrow, and downgrade will happen on the last day of the month.

Great Thanks.

 

[Sapphiron]

Any word on when Openserve will fix their issues in Loevenstein Cape Town,
Only getting my 100Mbit at 1am and 7am. Most of the afternoon and evenings, this is about the best I can get:

Tell them that 50:1 contention ratios are not on

 

[PBCool]

Any word on when Openserve will fix their issues in Loevenstein Cape Town,
Only getting my 100Mbit at 1am and 7am. Most of the afternoon and evenings, this is about the best I can get:

Tell them that 50:1 contention ratios are not on

They fixed it he NNI issue, what result do you get to a server in Cape Town?

 

[User52]

This thread is too quiet. Are we doing something right?

Absolutely incredible this side!

 

[Orihalcon]

Yup. Running on all cylinders.

Just that dumbass cable break that needs to get fixed to get my ping back in the playable range.

 

[theHED]

And again Octotel is down in West Beach in the early morning. This time stuffing up my flawless trials card . [mention]PBCool [/mention]
Please can we have some proper feedback as to what is going on? 4 times in 10 days now.
My neighbour on Octotel with Afrihost is up and running though.

 

[PBCool]

And again Octotel is down in West Beach in the early morning. This time stuffing up my flawless trials card . [mention]PBCool [/mention]
Please can we have some proper feedback as to what is going on? 4 times in 10 days now.
My neighbour on Octotel with Afrihost is up and running though.

Please PM me your account details. Apologies we are pushing for feedback.

 

[Markd]

Also down again in Blouberg. Come in guys, wtf is going on

 

[Saxie]

Also down again in Blouberg. Come in guys, wtf is going on

Also down in parklands, octotel

 

[PBCool]

Also down again in Blouberg. Come in guys, wtf is going on

The feedback we get from Octotel is basically they aren't sure, we have escalated to executive level. This has been happening since the maintenance they did recently.

 

[PsYTraNc3]

The feedback we get from Octotel is basically they aren't sure, we have escalated to executive level. This has been happening since the maintenance they did recently.

Are you able to confirm whether or not your uptime on Frogfoot has been better than Octotel in general?

 

[theHED]

Back up now

 

[dotdan]

Hey guys, just a quick shout out to compliment you on the stable network. Having to work from home is a pleasure. Yeah I complain when latency is shyte, but know that I appreciate the other part of the package you guys deliver.

 

[Dean]

@PBCool just a note of thanks to you and your team for keeping it all going through isolation. Having relatives on your network, the CISP service over Octotel is the #1 reason they're able to keep in contact as much as possible.

 

[kripstoe]

International upload seems quite ded? Vumatel 100/100

 

[PBCool]

International upload seems quite ded? Vumatel 100/100

View attachment 809047

And locally? Our upload capacity peaks at around 30%

 

[Armizael]

@PBCool @TheRoDent are your PPPoE sessions on Frogfoot speed limited?
I've seen a few people in my area seeing their doubled speeds already on other ISPs, but I'm still getting 200mbps - just wondering if it also entails a change on your side, instead of relying on the linespeed set by the FNO.