Cool Ideas Fibre ISP – Feedback Thread 3

[AntennaMan]

We got comms last night that Vumatel are only upgrading the 10Mbps packages first (today), then if all goes well the rest tomorrow.

OK

 

[leppie]

Fibre cpe still red. Does octotel even have monitoring in place?

 

[Hunted]

must say torrents are very slow tonight not getting past the 50Mbps mark average 30Mbps

I don't really TT, since one can stream (cough) most of what one want these days, but I have done so for two other things I wanted recently.

What I do is to download the .torrent file and then let real-debrid download it (which is most cases happens almost instantly if seeded well) and then grab the download via IDM (Internet Download Manager) and it then flies at full speed.

I normally do this for all TT needs normally, but tested it a day or so ago after the cable break and worked very well.

Just an option to consider.

 

[leppie]

@PBCool can you please get this to octotel asap? They say Fibre line break.

#COOL-20200401-405732

 

[CrypticZA]

We got comms last night that Vumatel are only upgrading the 10Mbps packages first (today), then if all goes well the rest tomorrow.

Are you guys going to send out coms about this? Seeing a lot of angry people online already :|

 

[Jordan_Za]

LOL. People are idjits. I would rather have a working connection that i pay for than double up on ZERO because the FNO breaks it....

 

[Hunted]

LOL. People are idjits. I would rather have a working connection that i pay for than double up on ZERO because the FNO breaks it....

I have to agree, what nerve to get angry about something they getting for free, it's ridiculous.

 

[CrypticZA]

Yea agree, people raging on neighbourhood groups :/ "why do I not have double my line speed" blah blah so many an email informing them will cause a lot less rage tickets to be submitted

 

[PBCool]

Are you guys going to send out coms about this? Seeing a lot of angry people online already :|

Yeah we got it late last night so now trying to mobilise.

 

[grantduke]

Will have gone through the process already. Please see if using trcprx01.cisp.co.za:3128 as a HTTP/HTTPS proxy helps your situation at all as a band-aid.

Caveat: it might break speedtest.net due to how they do their Websocket stuff, but try speedtest.co.za or other options.

Edit: whilst 80ms local latency is pretty bad, it's not the worst. The loss etc seems to be more problematic.

Edit: the things we do to work past crippled FNO's

Really appreciate the work you guys are doing

Using us-trcprx01.cisp.co.za:3128 as proxy doesn't seem to work at all. Also, can't ping nor traceroute to it as I'm unable to resolve the URL. PS: I am using Cool Ideas DNS.

Update on the current situation regarding traceroute to 1.1.1.1:

 

[PBCool]

Really appreciate the work you guys are doing

Using us-trcprx01.cisp.co.za:3128 as proxy doesn't seem to work at all. Also, can't ping nor traceroute to it as I'm unable to resolve the URL. PS: I am using Cool Ideas DNS.

Update on the current situation regarding traceroute to 1.1.1.1:
View attachment 810137

Hostname is just trcprx01.cisp.co.za

 

[PBCool]

Really appreciate the work you guys are doing

Using us-trcprx01.cisp.co.za:3128 as proxy doesn't seem to work at all. Also, can't ping nor traceroute to it as I'm unable to resolve the URL. PS: I am using Cool Ideas DNS.

Update on the current situation regarding traceroute to 1.1.1.1:
View attachment 810137

Still looks to be taking the national ring to get to CPT.

 

[TheRoDent]

Are you guys going to send out coms about this? Seeing a lot of angry people online already :|

I have a good mind to send out comms that we are NOT doing upgrades. People getting angry about a free upgrade. fek really?

 

[grantduke]

Hostname is just trcprx01.cisp.co.za

No speed difference between proxy vs no-proxy
Proxy: https://www.speedtest.net/result/9218177282

Still looks to be taking the national ring to get to CPT.

Would calling up Telkom and logging a "line fault" perhaps work?

 

[PBCool]

No speed difference between proxy vs no-proxy
Proxy: https://www.speedtest.net/result/9218177282



Would calling up Telkom and logging a "line fault" perhaps work?

Line isn't down so wouldn't matter l, still waiting for feedback from our AM.

 

[grantduke]

Line isn't down so wouldn't matter l, still waiting for feedback from our AM.

Makes sense. Thanks for all the help.

 

[MEIOT]

I have a good mind to send out comms that we are NOT doing upgrades. People getting angry about a free upgrade. fek really?

Yeah - because business' reneging always strengthens client relationships and their confidence in you. Great strategy. Do it. If not just for the laughs. Send out that email saying it was an April Fools joke -you know you want to.

 

[cavedog]

Makes sense. Thanks for all the help.

Just to confirm you have ruled out your side completely by connecting directly to the ont and dialing the pppoe session from a pc or laptop.

 

[leppie]

@TheRoDent @PBCool can you please get this to octotel asap? They say Fibre line break. They just need you to log a ticket with them to send out the tech. Please acknowledge.

#COOL-20200401-405732

 

[DJZassie]

I have a good mind to send out comms that we are NOT doing upgrades. People getting angry about a free upgrade. fek really?

How dare you not give me my free stuff right now! xD Yikes, some people are sad