Cool Ideas Fibre ISP – Feedback Thread 3

[zx14]

Well, my problem is the same on Spitfire, pm'd to @PBCool

 

[Phinix]

@PBCool I got my details earlier this morning but they didn't auth, got given a new password. Same thing no auth.

#COOL-20200313-393828

 

[TheRoDent]

@PBCool I got my details earlier this morning but they didn't auth, got given a new password. Same thing no auth.

#COOL-20200313-393828

Hi, can we confirm that you actually are seeing a PPPoE server on OpenServe ?

You can use this tool on your windows PC, attached to the ONT

PPPoE services monitor

pppoem.com

You should see a telkom BRAS server showing up in the list of mac addresses .

 

[TheRoDent]

@PBCool I got my details earlier this morning but they didn't auth, got given a new password. Same thing no auth.

#COOL-20200313-393828

I've confirmed your line is now with us and the ONT status says up, at your requested speed.

 

[Phinix]

I've confirmed your line is now with us and the ONT status says up, at your requested speed.

Ok yea got your pm and the ticket update, it is now connected!

Thank you for getting it sorted out.

 

[leppie]

So glorious! (that spike was caused by upload multi speedtest, but 0 packet loss!)



Edit: I might even start online gaming/streaming with this again

 

[TheRoDent]

So glorious! (that spike was caused by upload multi speedtest, but 0 packet loss!)

View attachment 811895

Packetloss is the bandwidth killer

 

[SeaSickMama]

Something is up shows connected but no data having to use 4G to get to Mybroadband

I see the connection rebooted why would that happen ?

 

[PBCool]

@PBCool I got my details earlier this morning but they didn't auth, got given a new password. Same thing no auth.

#COOL-20200313-393828

Cool test account still working?

 

[Phinix]

Cool test account still working?

Yup was using that. But @TheRoDent sorted it out, up and running on my own account now.

 

[TheRoDent]

Something is up shows connected but no data having to use 4G to get to Mybroadband

I see the connection rebooted why would that happen ?

MFN rite ? Could be they're doing maintenance? Is your PPP connected and can you do a traceroute to 8.8.8.8 ?

 

[DeatheCore]

Also seeing slow speeds to CoreIX and Spitfire - just going to guess that it's the speedtest servers being weird again. Reverse mode iperf to queen with 4 tcp threads seems to yield great results.

On a side note: Had another loss of connectivity after hop 3 at 18:44 - shall I send a screenshot of the trace to Divian for the ticket with Vuma?

 

[r00igev@@r]

I don't think business fibre lines are immune to going down. But what business lines do have are SLAs with penalties. So if they don't deliver the 99% uptime that's in your contract, they need to fork over some dosh.

And just some quick math: 24 hrs per day / 30 days per month is 720 hours. 99% uptime means you can be down for 7 hrs per month. So (assuming the rest of the month stays the same) even if you were on a business line; nothing you could do but accept the downtime. No one can claim to sell a perfect product.

Edit: PS. I just used some round numbers... no idea what uptime guarantee business lines come with

Many are lower than 99% and capped at reimbursements not greater than 10% of contract value.

 

[SeaSickMama]

MFN rite ? Could be they're doing maintenance? Is your PPP connected and can you do a traceroute to 8.8.8.8 ?

Yeah 2nd time now that it’s gone down. Not ping nothing is working. My router just says uptime at 0

 

[TheRoDent]

Also seeing slow speeds to CoreIX and Spitfire - just going to guess that it's the speedtest servers being weird again. Reverse mode iperf to queen with 4 tcp threads seems to yield great results.

On a side note: Had another loss of connectivity after hop 3 at 18:44 - shall I send a screenshot of the trace to Divian for the ticket with Vuma?

We have received some feedback from Vuma on this, seems like a BGP issue that we are investigating.

 

[TheRoDent]

We have received some feedback from Vuma on this, seems like a BGP issue that we are investigating.

We cannot determine the cause of their BGP disconnects to us. Our interfaces are up, no flapping, and routers have several hundred days of uptime.

It seems to only affect the 1Gbps connections via Teraco and IS Bree street. We suspect it's some part of their backbone flapping.

 

[staunchy20]

Octotel service has really been crap. Upload speeds fine but download is stuffed, on 20/5 but only getting 12Mbps on download. Has Octotel performed their network upgrade in cape gate?

 

[SeaSickMama]

About the 6th time now network has gone down

MFN 200/200Mbps

 

[DuckKnuckle]

Do a speedtest to Spitfire Networks London to compare.

Yeah just did. @PBCool @TheRoDent speedtests to Spitfire Networks London

Single:

Multi:

 

[DuckKnuckle]

PM me your IP.

Done