Cool Ideas Fibre ISP – Feedback Thread 3

WAslayer

Executive Member
Joined
May 13, 2011
Messages
5,204
Unfortunately we order via a backend system which they haven't made available as yet and we aren't able to reach anyone at Vumatel to update. So I suspect they updated the maps to get orders in for the new year to be processed.
Hey, can you guys look at this again please.. just found out that another resident in my block flats is currently getting their line installed as I am typing this..
 

duanesf

Active Member
Joined
Oct 21, 2016
Messages
39
Anyone else having issues? Keep getting disconnected from BFV servers.

Sandton, Vumatel 100/100
 

Radioboy

Senior Member
Joined
Apr 12, 2013
Messages
788
@PBCool mind checking the status of the order for me ? I tried the call center but no joy.

COOL-20200101-358362 :)

Thanks
@PBCool Got an email today stating my address is wrong, BUT you have my FICA docs & the correct address was provided when i placed the order. Mind checking for me ?
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
Cool Ideas is dead in Strand on Frogfoot. Any updates, don't see anything in the status updates?
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
Google and Cloudflare DNS is dead and Cool Ideas DNS are crawling with many other sites being unavailable.

Seems Mybroadband is close to the only working site at the moment.
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
@PBCool

Are there anything odd going with the DNS or network in general or is the current Frogfoot maintenance in Milnerton currently influencing the network in places Cape Town?

Currently, I have to dial in with VPN to use the internet in an acceptable manner.
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
1,106
@PBCool

Are there anything odd going with the DNS or network in general or is the current Frogfoot maintenance in Milnerton currently influencing the network in places Cape Town?

Currently, I have to dial in with VPN to use the internet in an acceptable manner.
I'm on Vumatel trenched and everything is perfect
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
I'm on Vumatel trenched and everything is perfect
I am trying to determine whether the issue is with Frogfoot, but I only know of their on-going maintenance in Milnerton, Cape Town.

Definitely an issue with DNS. It is as if things are on life support, it comes and goes as if something is being tested or changed at the moment. I have only noticed it starting to happen between 17:00-17:30 somewhere.

I see some sites are now accessible again.
 

Jason-ZA

Well-Known Member
Joined
Sep 23, 2019
Messages
148
Everything has been 100% on my side on Frogfoot, Port Elizabeth.
DNS is working perfectly, tested using nslookup to 1.1.1, 8.8.8.8, 154.0.1.1 & 154.0.1.10 and its resolving as expected.

It might just be an issue in the Milnerton area.

Edit: Do you perhaps have some MTR results to any of the DNS servers you are having issues with?
 

CrypticZA

Expert Member
Joined
Sep 21, 2019
Messages
1,106
I am trying to determine whether the issue is with Frogfoot, but I only know of their on-going maintenance in Milnerton, Cape Town.

Definitely an issue with DNS. It is as if things are on life support, it comes and goes as if something is being tested or changed at the moment. I have only noticed it starting to happen between 17:00-17:30 somewhere.

I see some sites are now accessible again.
Might be FF since i am in Table View on Vumatel and i'm 100%
 

x7razor

Well-Known Member
Joined
Sep 20, 2014
Messages
194
Hi was checking some stuff and i saw in the other cisp thread a user posted a mtr result and it shows the same ip as mine. Maybe he left or got another ip it was couple of months back just want to make sure do i need to worry about or not :)
 

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,698
Hi was checking some stuff and i saw in the other cisp thread a user posted a mtr result and it shows the same ip as mine. Maybe he left or got another ip it was couple of months back just want to make sure do i need to worry about or not :)
Your IP is dynamic not static so it changes all the time stop stressing that someone is gonna rob you
 

Jason-ZA

Well-Known Member
Joined
Sep 23, 2019
Messages
148
Hi was checking some stuff and i saw in the other cisp thread a user posted a mtr result and it shows the same ip as mine. Maybe he left or got another ip it was couple of months back just want to make sure do i need to worry about or not :)
That shouldn't happen, an MTR doesn't reveal your own public IP address, only the the IP addresses of all the routers along the path to the destination IP of the MTR will show up. You should be seeing your router's private IP in the 1st hop.
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 62 | 61 | 0 | 0 | 0 | 0 |
| u6u-cust.coolideas.co.za - 0 | 65 | 65 | 2 | 2 | 4 | 2 |
| uwy-cust.coolideas.co.za - 39 | 26 | 16 | 0 | 2 | 3 | 1 |
| c3l-backbone.coolideas.co.za - 87 | 15 | 2 | 0 | 2 | 3 | 3 |
| c6x-backbone.coolideas.co.za - 67 | 18 | 6 | 18 | 18 | 19 | 18 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| google.jinx.net.za - 0 | 65 | 65 | 18 | 19 | 38 | 19 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| 172.253.65.255 - 0 | 65 | 65 | 19 | 19 | 25 | 19 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
 

jannier

Expert Member
Joined
Jul 31, 2005
Messages
1,566
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 62 | 61 | 0 | 0 | 0 | 0 |
| u6u-cust.coolideas.co.za - 0 | 65 | 65 | 2 | 2 | 4 | 2 |
| uwy-cust.coolideas.co.za - 39 | 26 | 16 | 0 | 2 | 3 | 1 |
| c3l-backbone.coolideas.co.za - 87 | 15 | 2 | 0 | 2 | 3 | 3 |
| c6x-backbone.coolideas.co.za - 67 | 18 | 6 | 18 | 18 | 19 | 18 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| google.jinx.net.za - 0 | 65 | 65 | 18 | 19 | 38 | 19 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| 172.253.65.255 - 0 | 65 | 65 | 19 | 19 | 25 | 19 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| Request timed out. - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
What is the source IP of this MTR?
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
35,777
What is the source IP of this MTR?
That is to google.co.za which is for the most part dead. I just heard that two guys with a small white van opened the boxes in the road. Just checked, they are open and unlocked, all of them within my immediate vicinity.

Just for notice, my Frogfoot installer pitched up 3 months after his install after the installation have been signed off and demanded that we add an additional 20m to the install and another 5m for slack in the cable. My complaint fell on deaf ears. The day we did the install the measurement came in at 27m (up to 30m is free) and I believe it may even be shorter as I have done my own measurement, taking into account that said 5m slack.

It wasn't as if he came out of the blue, he had a form just for that, and I lost my confidence and trust in Frogfoot thereafter.
 

x7razor

Well-Known Member
Joined
Sep 20, 2014
Messages
194
Your IP is dynamic not static so it changes all the time stop stressing that someone is gonna rob you
Thanks not stressing was just wondering :)

Found this in the other cisp thread and in the Afrihost thread from another user
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 11 | 11 | 0 | 0 | 0 | 0 |
| 102.132.248.1 - 0 | 11 | 11 | 2 | 2 | 4 | 2 |
| 102.132.175.109 - 0 | 11 | 11 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 11 | 11 | 1 | 1 | 1 | 1 |
| 154.0.4.174 - 0 | 11 | 11 | 1 | 1 | 1 | 1 |
| as262632.saopaulo.sp.ix.br - 0 | 11 | 11 | 142 | 145 | 176 | 142 |
| 177.104.192.122 - 0 | 11 | 11 | 142 | 142 | 142 | 142 |

This is my MTR result

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC1200G+-64A8 - 0 | 13 | 13 | 0 | 5 | 16 | 0 |
| 102.132.248.1 - 0 | 13 | 13 | 0 | 13 | 31 | 9 |
| 102.132.175.109 - 0 | 13 | 13 | 0 | 14 | 23 | 22 |
| 154.0.3.49 - 0 | 13 | 13 | 0 | 3 | 23 | 1 |
| 100.99.0.33 - 0 | 13 | 13 | 15 | 16 | 18 | 18 |
| 100.99.0.94 - 0 | 13 | 13 | 15 | 16 | 18 | 17 |
| 196.60.8.60 - 0 | 13 | 12 | 156 | 158 | 161 | 157 |
| 197.149.151.209 - 0 | 12 | 12 | 169 | 182 | 195 | 194 |
| 197.149.151.194 - 0 | 12 | 12 | 168 | 178 | 202 | 171 |
| 170.238.232.145 - 0 | 12 | 12 | 210 | 220 | 234 | 218 |
| 170.238.233.59 - 0 | 12 | 12 | 256 | 268 | 287 | 264 |
| 170.238.234.9 - 0 | 12 | 12 | 250 | 289 | 394 | 264 |
| 177.104.192.122 - 0 | 12 | 12 | 261 | 278 | 289 | 289 |
 

PBCool

Cool Ideas
Joined
Jan 11, 2016
Messages
9,033
Thanks not stressing was just wondering :)

Found this in the other cisp thread and in the Afrihost thread from another user
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 11 | 11 | 0 | 0 | 0 | 0 |
| 102.132.248.1 - 0 | 11 | 11 | 2 | 2 | 4 | 2 |
| 102.132.175.109 - 0 | 11 | 11 | 0 | 0 | 1 | 1 |
| 154.0.1.13 - 0 | 11 | 11 | 1 | 1 | 1 | 1 |
| 154.0.4.174 - 0 | 11 | 11 | 1 | 1 | 1 | 1 |
| as262632.saopaulo.sp.ix.br - 0 | 11 | 11 | 142 | 145 | 176 | 142 |
| 177.104.192.122 - 0 | 11 | 11 | 142 | 142 | 142 | 142 |

This is my MTR result

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| RT-AC1200G+-64A8 - 0 | 13 | 13 | 0 | 5 | 16 | 0 |
| 102.132.248.1 - 0 | 13 | 13 | 0 | 13 | 31 | 9 |
| 102.132.175.109 - 0 | 13 | 13 | 0 | 14 | 23 | 22 |
| 154.0.3.49 - 0 | 13 | 13 | 0 | 3 | 23 | 1 |
| 100.99.0.33 - 0 | 13 | 13 | 15 | 16 | 18 | 18 |
| 100.99.0.94 - 0 | 13 | 13 | 15 | 16 | 18 | 17 |
| 196.60.8.60 - 0 | 13 | 12 | 156 | 158 | 161 | 157 |
| 197.149.151.209 - 0 | 12 | 12 | 169 | 182 | 195 | 194 |
| 197.149.151.194 - 0 | 12 | 12 | 168 | 178 | 202 | 171 |
| 170.238.232.145 - 0 | 12 | 12 | 210 | 220 | 234 | 218 |
| 170.238.233.59 - 0 | 12 | 12 | 256 | 268 | 287 | 264 |
| 170.238.234.9 - 0 | 12 | 12 | 250 | 289 | 394 | 264 |
| 177.104.192.122 - 0 | 12 | 12 | 261 | 278 | 289 | 289 |
Same gateway IP :)
 
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